A:AnswerBarbra - We are sorry to hear that you are having issues with the VTech DS6151. Like many electronic devices, a system reboot may resolve the issue. You can try rebooting your phone system by disconnecting the power from the telephone base then unplugging the batteries on the cordless handsets for a minute. Reconnect and then try deleting the outgoing announcement of the answering machine. If this does not help, please contact VTech Customer Support for further assistance at 1-800-595-9511. We are open from 7:00 AM to 4:00 PM PST, Mondays through Fridays. When calling, please have your model number handy: DS6151.
Thank you!
- VTech Support
A:AnswerHi,
The telephone base of the VTech DS6151 has 2 line ports labeled as L1/L2 and L2. You use both line ports if you have 2 lines coming out of separate jacks. For 2 lines from 1 jack, you just have to connect an RJ14 going to the L1/L2 port. For further questions, you can contact our Consumer Sales and Service Center between the hours of 9:00AM to 3:00PM Monday through Friday at 1-800-595-9511. Thank you! - VTech Support
A:AnswerYes , just tried it, and the answering machine did answer after the set amount of rings. However, it answered with the preset message and not our custom recorded message .Make sure you don;t have the message system to answer after 8 rings. That's a lot of rings. Ours is set to 4.
A:AnswerJD - The corded headset connection is available on the cordless handsets on the VTech DS6151. If you want to use the corded headset connected to a cordless handset, you just need to press the line button where the active call is on the handset and vice versa. Thank you! - VTech Support
A:AnswerDobie - You can connect two VTech DS6151 on the same line but they will work as a stand alone phones. They will not communicate with each other. You can turn off the answering system on one of the main bases so they will not interfere with each other. Only one answering system can be used at a time. We recommend that you get one DS6151 and 1 DS6101 accessory cordless handset for the other office. The main base can accommodate up to 12 cordless handsets. Thank you! - VTech Support
A:AnswerFrank - Yes, the VTech DS6151 has the feature that allows you to conference line 1 and line 2 using the handset or the telephone base. The unit has a directory that can store up to 50 entries. Thank you! - VTech Support
A:AnswerMuhammad - Yes, you can add up to 12 cordless handsets to the VTech DS6151 and the compatible accessory cordless handset is VTech DS6101. This unit requires 110-120 V AC power and the handsets only use a rechargeable Ni-MH battery. To obtain more information about this, please call us at 1-800-595-9511 between the hours of 7:00 AM to 4:00 PM Pacific Time, Monday through Friday. Thank you!
-VTech Support
A:AnswerHi - No, only the cordless handset that is currently engage on a call can answer the call waiting since you only have one line connected to the phone system. Thank you! - VTech Support
A:AnswerHi - You can connect 3 VTech DS6151 on the same line but they will work as a stand alone phones. They will not communicate with each other. You can turn off the answering system on 2 of the main bases so they will not interfere with each other. Only one answering system can be used at a time. However, we recommend that you get one DS6151 and 2 DS6101 accessory cordless handsets. The main base can accommodate up to 12 cordless handsets. Thank you! - VTech Support
A:AnswerJill - You can turn off the ringer volume on each line for the base and the cordless handsets of the VTech DS6151 but it will still show on the screen that there is an incoming call for both lines. Here's the procedure on how to turn off the ringer volume on the telephone base and each of the cordless handsets.
On the cordless handset:
1. Press the MENU softkey when the handset is not in use.
2. Press ▼ to select RINGERS, then press the SELECT softkey.
3. Press the SELECT softkey to select Ringer volume.
4. Press ▼ to choose Line 1, Line 2 or Lines 1&2. Then press the SELECT softkey.
5. Press ▼ or ▲ to adjust the ringer volume or press the OFF softkey to turn off the ringer. A sample of each ringer volume plays as you scroll through the choices.
6. Press the SET softkey to confirm or press OFF to exit to the previous menu.
On the telephone base:
1. Press the MENU softkey when the telephone base is not in use.
2. Press ▼/CID to select Ringers, then press the SELECT softkey.
3. Press the SELECT softkey to select Ringer volume.
4. Press ▼/CID to choose Line 1, Line 2 or Lines 1&2. Then press the SELECT softkey.
5. Press ▼/CID or ▲/DIR to adjust the volume. A sample of each ringer volume plays as you scroll through the choices. Press the OFF softkey to turn off the ringer and RINGER VOLUME Ringer muted shows on the screen.
6. Press the SET softkey to confirm or press CANCEL to exit to the previous menu.
Hope this helps. Thank you! - VTech Support
A:AnswerGC - The VTech DS6151 has a Hold feature. You can place a call on hold on one line and answer a call on the other line on the same handset. You can also use one handset on one line and use another handset on the 2nd line. If one handset is already engage on a call on one line, the other system handsets will still ring for the incoming call on another line connected on the phone. Thank you! - VTech Support
A:AnswerHi - We apologize for the confusion, the VTech DS6151 does not have rollover feature. This is a service subscribed from the local telephone company. You may contact your local service provider to inquire availability. Thank you for your interest! ~VTech Support
A:AnswerHi - Yes, the VTech DS6151 has a dial in base speakerphone for hands free use. The same feature is also found on the cordless handset.
Thank you,
-VTech Support
A:AnswerHi - The operating time of a fully charged battery on the VTech DS6151 is up to 10 hours. This may also vary depending on your actual use and battery age.Thank you for your interest! ~VTech Support
A:AnswerMIke - The VTech DS6151 does not have an auxiliary port. You may contact your fax manufacturer for installation instructions. Thank you for your interest! ~VTech Support
A:AnswerHi - The VTech DS6151 is not Bluetooth capable. The said feature is available on single-line unit models DS6421 and DS6771-3.
Thank you,
-VTech Support
