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Hi - You need to initiate the call on the cordless handset before transferring it to the cordless headset that came with the VTech DS6771-3. You can also call IVR numbers but you need to make sure that one of the cordless handset is turned on so you can select options for the call to go through. For more details, please contact our Consumer Sales and Service Center between the hours of 9:00 AM and 5:00 PM Monday through Friday at 1-800-595-9511. Thank you, -VTech Support
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