A:AnswerHi - We are sorry to hear that you are having issues with the VTech VM4261. Due to the nature of your issue, we recommend that you contact our Customer Support at 1-800-595-9511. We are open from Mondays through Fridays from 9:00 AM to 5:00 PM. Our technical support team will be glad to assist you. Hope to hear from you! -VTech Support
A:AnswerChris - The VTech VM4261 is a non-expandable baby monitor, you cannot add additional cameras on the system. You may check the model VM5271 if you are looking for an expandable system. Thank you for your interest! -VTech Support
A:AnswerMegan - Yes, the VTech VM4261-2 will alert you if there's sound detected from the baby units. Please ensure that the VOX sensitivity is set and sound activation is ON. Thank you for your interest! - VTech Support
A:AnswerHi - We are sorry to hear that you are having issues with the VTech VM4261-2. You may adjust the sound or VOX sensitivity on the unit. The higher the sensitivity level is, the more sensitive it is in detecting sounds from getting transmitted to the Parent Unit. We also recommend that you try relocating the sound machine or the baby unit, preferably away from each other for it not to pick up sounds. Hope this helps! - VTech Support
A:AnswerHi - The volume on the VTech VM4261 can only be decreased to a certain level. The parent unit will only be muted when on Split mode or when broadcasting.
Thank you,
-VTech Support
A:AnswerRocky - The VTech VM4261-2 will not automatically go to the camera where the sound is detected. Instead, when on split view mode, the parent unit beeps and displays Sound detected at CAM # whenever the baby unit detects sounds.
Thank you,
-VTech Support
A:AnswerHello - We are sorry to hear that you are having issues with the baby monitor. Please contact our Consumer Sales and Service Center between the hours of 9:00 AM and 5:00 PM Monday through Friday at 1-800-595-9511. Our team will provide troubleshooting tips and replace any units if necessary. We look forward to hearing from you.
Thank you,
-VTech Support
A:AnswerThe split screen is great you can have 4 cameras in different rooms and be able too see everything very clear this split screen helps you keep a better eye on more then one room at a time
A:AnswerHi - The VM4261 is a non-expandable unit thus you cannot add another device to the system. We do not have a video monitor that can have more than one parent unit. You may check the audio monitor model DM222-2, which comes two parent units.
Thank you
-VTech Support