A:AnswerIf you didn't already find out, just pull firmly from the top at the brush head, that's how I got mine off. No button that I could see, unlike the water flosser.
A:AnswerHello - We're sorry to hear the unit is not working correctly. It comes with a two-year warranty. To gather more information and possibly open a warranty claim if necessary. Please email us at [email protected] or call customer service at 1-800-525-2774 for assistance. Thank you.
A:AnswerHello Susan - The Complete Care comes with a two-year warranty. We would be more than happy to assist you. Please email [email protected] or give us a call at (800) 525-2774.
A:AnswerTgere is either a button on the side that you press to release the toothbrush head or you push the ring around the base of the toothbrush head and it will pop out.
