A:AnswerHello wayne - Our products are designed and tested in the US but manufactured in China. If you need any further information, please contact us at 1-800-525-2774.
A:AnswerFlosser products aren't recommended for loose oral appliances. Please start at the lowest pressure setting and consult your dentist with any questions.
A:AnswerWe are sorry for the difficulty you are experiencing with the unit. It does come with a two-year warranty. We would like to get some additional information about the issue and open a warranty claim for you if needed. You can email me directly at [email protected]. Or, call customer service at 1-800-525-2774 Monday through Friday from 7:00 am to 5:00 pm Mountain Time for assistance.
A:AnswerHello PIK44 -The only model that doesn't have plastic/nylon gears is the WF-04 Sidekick. However, please keep in mind that if you ever encounter any issues with any of our water flossers, just let us know, as they all come with a warranty.
A:AnswerI’d suggest to put an indicator on this model or cancel it, this is not right. Users must know the charging is going, also this model allow water to leak from the cup.
A:AnswerIf the Water Flosser is used once a day or less, it is recommended to be charged once a week, overnight. If used twice a day or more, charge the unit more frequently. Typically an overnight charge is sufficient to fully charge the unit.
A:AnswerHello Pmcgee - We're sorry to hear the Jet Tip broke. We have an easy fix for this and would be happy to help. Please email us at [email protected] or call (800) 525-2774 for assistance.
A:AnswerI found that the contacts on the magnetic charging cable corrode very easily. I polished them carefully with fine sandpaper, both on the cable and the waterpik, and now it is charging OK.
