Questions & Answers

Q: QuestionDoes this toothbrush remove plaque?

• A:Answer Yes, this toothbrush removes plaque from teeth quickly.

Q: QuestionHow many toothbrush tips are included with this product?

• A:Answer This product includes one toothbrush tip.

Q: QuestionAre there different cleaning modes available?

• A:Answer Yes, there are three cleaning modes available.

Q: QuestionDoes this product have a warranty?

• A:Answer Yes, this product comes with a three-year warranty.

Q: QuestionIs this product accepted by the American Dental Association?

• A:Answer Yes, this product is accepted by the American Dental Association.

Q: QuestionCan I brush and floss at the same time with this product?

• A:Answer Yes, you can brush and floss at the same time.

Q: QuestionWhat is the magnetic brush head holder for and where do you place it.

Asked 4 years ago by Jitt.

• A:Answer Fits on the right front of the base. Attached picture to be clear.

  Answered 3 years ago by MiketheD

  • 
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Q: QuestionDo you have two different heads per machine if two people were using it

Asked 6 years ago by Lois.

This question was asked about the related product: Waterpik - Sonic-Fusion Recharegable Flossing Toothbrush - Black/Chrome

• A:Answer It came with one head

  Answered 6 years ago by Rich

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Q: QuestionCan you use the whitening tablets with the Water Pik Sonic Fusion Rechargeable Toothbrush and Oral irrigator? Thanks

Asked 5 years ago by Dina1.

This question was asked about the related product: Waterpik - Sonic-Fusion Recharegable Flossing Toothbrush - Black/Chrome

• A:Answer The Whitening Tablets are designed to fit in a special chamber in the Whitening Water Flosser handle. Using them with other products would likely not produce the results desired.

  Answered 5 years ago by Joan reid

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Q: QuestionHow do you clean the water reservoir?

Asked 9 months ago by Anonymous.

• A:Answer Hello - We suggest taking out the reservoir and cleaning it weekly. If you prefer, you can use a small bottle brush. Additionally, run vinegar through the unit monthly. For more details, visit our cleaning blog: https://www.waterpik.com/product-support/articles/how-to-clean-waterpik-water-flosser-vinegar/

  Answered 9 months ago by Joan reid

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Q: QuestionMy water irrigation is not working

Asked 2 years ago by Anonymous.

• A:Answer Hello - We are so sorry that this is happening. We would like to get more information regarding the issue you are experiencing and open a warranty claim if needed. Please send us an email at [email protected] or call customer service at 1-800-525-2774 Monday through Friday from 7:00 am to 5:00 pm Mountain Time for assistance.

  Answered 2 years ago by Joan reid

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Q: QuestionWhy is it not charging?

Asked 2 years ago by Whis.

• A:Answer Hello Whis - We're sorry your model is not charging. Here's a link to our troubleshooting:https://www.waterpik.com/product-support/articles/sonic-fusion-troubleshooting-flosser-not-working/. If you're still having an issue, please get in touch with us at 1-800-525-2774 or by email at [email protected] for assistance.

  Answered 2 years ago by Joan reid

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Q: QuestionI've been using the Sonic Fusion 2.0 for 2 weeks, and the cord, that must be shaped into a circle to fit into the unit, is all kinked. It's very difficult to get the handle back into the cradle for re-charging. The cord is kinked. Ideas?

Asked 2 years ago by Sheryl.

• A:Answer It is a pain In the butt. The only negative to this unit. You just have to reshape the cords to work correctly again.

  Answered 2 years ago by JK24Verified Purchase

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Q: QuestionI always put warm water in the part for flossing but the water feels very cold when it goes into my mouth. Does anyone else have that problem?

Asked 4 years ago by debbie.

• A:Answer I use hot water and that seems to solve my problem. I do find this new Brush/Flosser design to be very inferior to the older style, the Water-Pic design. I kept my old one and use it now rather than the new one. So disappointed in this new style. For a small mouth, the Water Pic is much more effective. After brushing/flossing with the "Infusion" I used my old Water Pic and still found food particles that had not been flushed out with the Water Pic Infusion. When I can afford it, I will purchase the design with both a Pic and a flosser brush.

  I would recommend:

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    Waterpik - Ultra Water Flosser - White

    User rating, 4.64 out of 5 stars with 5747 reviews.

    (5,747)
  • 

    Waterpik - Complete Care 5.0 Water Flosser and Triple Sonic Toothbrush - White

    User rating, 4.64 out of 5 stars with 2161 reviews.

    (2,161)

  Answered 4 years ago by CowgirlVerified Purchase

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Q: QuestionDoes this toothbrush have 25 second timers for each quadrant of your mouth?

Asked 4 years ago by Timer.

• A:Answer Yes it has a timer for each quadrant of your mouth

  Answered 4 years ago by MercedesPayboothVerified Purchase

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Q: QuestionQ: Is there a battery included that can be used instead of electric power? Can we use this item in countries overseas that use 220 V?  

Asked 5 years ago by Anonymous.

This question was asked about the related product: Waterpik - Sonic-Fusion Recharegable Flossing Toothbrush - Black/Chrome

• A:Answer The Sonic-Fusion does not contain a battery in the water flosser portion. To use the flossing portion it will need to be plugged into an active electrical outlet. However, it is global voltage and can be used with 220v.

  Answered 5 years ago by Joan reid

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Q: QuestionHow long does one brush head last on the Waterpik Sonic 2.0 before needing to be replaced.

Asked 4 months ago by Sassygirl13.

• A:Answer 3 months

  Answered 3 months ago by GooddentaltoolVerified Purchase

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Q: QuestionWanted to know if I could use my hsa plan from work to purchase the Waterpik -Sonic-Fusion 2.0? Does it qualify?

Asked 1 year ago by paul.

• A:Answer Yes

  Answered 11 months ago by AprilJVerified Purchase

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Q: QuestionWhere do I get replacement brushes ?

Asked 1 year ago by Anonymous.

• A:Answer Replace brush. Amazon

  Answered 2 months ago by AntoinetteP

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