A:AnswerThe Whitening Tablets are designed to fit in a special chamber in the Whitening Water Flosser handle. Using them with other products would likely not produce the results desired.
A:AnswerHello - We suggest taking out the reservoir and cleaning it weekly. If you prefer, you can use a small bottle brush. Additionally, run vinegar through the unit monthly. For more details, visit our cleaning blog: https://www.waterpik.com/product-support/articles/how-to-clean-waterpik-water-flosser-vinegar/
A:AnswerHello - We are so sorry that this is happening. We would like to get more information regarding the issue you are experiencing and open a warranty claim if needed. Please send us an email at [email protected] or call customer service at 1-800-525-2774 Monday through Friday from 7:00 am to 5:00 pm Mountain Time for assistance.
A:AnswerHello Whis - We're sorry your model is not charging. Here's a link to our troubleshooting:https://www.waterpik.com/product-support/articles/sonic-fusion-troubleshooting-flosser-not-working/. If you're still having an issue, please get in touch with us at 1-800-525-2774 or by email at [email protected] for assistance.
A:AnswerI use hot water and that seems to solve my problem. I do find this new Brush/Flosser design to be very inferior to the older style, the Water-Pic design. I kept my old one and use it now rather than the new one. So disappointed in this new style. For a small mouth, the Water Pic is much more effective. After brushing/flossing with the "Infusion" I used my old Water Pic and still found food particles that had not been flushed out with the Water Pic Infusion. When I can afford it, I will purchase the design with both a Pic and a flosser brush.
A:AnswerThe Sonic-Fusion does not contain a battery in the water flosser portion. To use the flossing portion it will need to be plugged into an active electrical outlet. However, it is global voltage and can be used with 220v.
A:AnswerHello Sassygirl13- The flossing brush heads should be changed every three months! If you have any additional questions, please contact us at 1-800-525-2774 or email us at [email protected]. Thank you!
A:AnswerHello -The SF-03 model includes one compact flossing brush head. The SF-04 model comes with one compact flossing brush head and one full-size flossing brush head. For more information, please feel free to contact us at 1-800-525-2774 or by email at [email protected].
A:AnswerI am very disappointed with the life of this unit also, I also have to purchase a third unit because the flossing function goes first and not the toothbrush just quit. Is this normal??
A:AnswerIts a little tough to remove, but carefully grasp the brush handle and hold the base with other hand... Carefully pull and it will release.. Be sure to clean the handle and the head well after use as the toothpaste can get lodged below the brush head in the connector so it might be a little tough to remove.. I hope you are enjoying yours as I do mine!
A:AnswerHello Margarita - This product is perfect for anyone with braces, implants, crowns, bridges, or periodontal pockets. Using Sonic-Fusion is a great way to protect the investment you have made in your dental work.
