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  • QuestionWill it work with Swann security system.

    Asked by Chuck.

    • Answer Hi Chuck, Please be informed that the WD Easystore Portable drive is a plug and play device tested and designed only for Windows and Mac computers for seamless operation. Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionI have limited computer skills. I had an external hard drive backup that all I had to do was plug it in and downloaded my entire hard drive. Then when my computer crashed I just plugged it into the new one, it transfered everything. Will this do the same?

    Asked by Joni.

    • Answer Typically, no. If you're using a Mac, then Time Machine will make it super easy for you to do that, but would require setup. Or find a compatible Windows alternative. But both would need to be setup to automatically backup when you mount the device (connect the device). But all of this can be done, pretty easy, just search on YouTube, find a instructor you like, keep those backups..... well.... backed up.

      Answered by Tyler

  • QuestionDoes it work as a Backup storage for a HP envy?

    Asked by Anonymous.

    • Answer Hi, Yes, it does. Please refer to the link given below to know more how to setup backup plan with this drive. https://support-en.wd.com/app/answers/detail/a_id/3653 Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • Questiondoes this work with MAC OS High Sierra?

    Asked by MatthewC.

    • Answer Hi Macmusic, Yes, it does. For more information your can refer to the link given below. http://products.wdc.com/library/UM/ENG/4779-705168.pdf Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionIs this unit aleady formatted for NTSF?

    Asked by NTSF.

    • Answer Hi NTSF, Your easystore drive is formatted as a single NTFS partition for compatibility with updated Windows operating systems. Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionWill this hard drive work with a chrombook?

    Asked by Katt.

    • Answer Hi, The WD Easystore drive is a plug and play device which comes preformatted in NTFS file system for Windows computer. It is best your WD Easystore to be re-formatted in macOS Extended (Journaled) file format, to be compatible with Time Machine or exFAT to be read/write ready on both Windows and macOS. How to Format a WD Drive on Windows and macOS": https://support-en.wd.com/app/answers/detail/a_id/8200 Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionCan you transfer photos and videos from an Apple iPhone 7 To this drive?

    Asked by RayFan.

    • Answer Hi Jimsot, The WD EasyStore hard drive is designed to be used with Windows or Mac computer. We have not tested and will not recommend connecting this drive to a mobile phone. You can transfer the data from your iPhone to this hard drive by connecting the phone and the external hard drive to a computer. Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • Questioncan download movies on it and play them back on a laptop or HD tv

    Asked by joe.

    • Answer Hi Joe, Yes, you can download the movies on it and play on laptop or your PC. Please know we have not tested this drive with TV. For more information your can refer to the link given below. http://products.wdc.com/library/AAG/ENG/4078-705145.pdf Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionHow do I erase the contents so I may return it? Doesn't do what I thought it would do.

    Asked by Wildheart.

    • Answer Hi Wildheart, If you are facing any issue with the drive, you may let us know by contacting us. This way we can help you to provide you the best customer support. Need Help? Please see our "'Contact Us" page for information

      Answered by Western Digital Team

  • QuestionWhich one is the newer model? Best Buy has both WD 1TB drives for the same price. This one (WDBDNK0010BBK-WESN) and the other one (WDBAJN0010BBK-WESN). I believe most sites are selling this one (WDBDNK0010BBK-WESN).

    Asked by Hobbyist.

    • Answer Hi Hobbyist, WDBDNK0010BBK-WESN is the latest model in this series. For more information you can refer to the link given below. https://shop.westerndigital.com/products/portable-drives/wd-easystore-portable-3-0-hdd#WDBDNK0010BBK-WESN Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionWill this work with my tv to record programs and if so, how many hours of storage does it have? I bought a converter box to go with it. Thank you.

    Asked by Chasanmo69.

    • Answer Hi Chasanmo69, Please we have tested this drive with windows and macOS. In order to know the compatibility, you may contact to your host device manufacturer. Need Help? Please see our "'Contact Us" page for information

      Answered by Western Digital Team

  • Questionis this product compatible with windows xp

    Asked by Anonymous.

    • Answer Hi, Please know Windows XP is EOL from Microsoft. We would recommend you to please upgrade your windows. In order to more about the OS compatibility, please refer to the link given below. http://products.wdc.com/library/AAG/ENG/4078-705145.pdf Need Help? Please see our "'Contact Us" page for information

      Answered by Western Digital Team

  • QuestionDoes this unit come with instruction on how to down load my files to this device .

    Asked by Joe.

    • Answer Hi Joe, Thanks for showing your interest in the WD Easystore drive. Please know this drive ships ready to use with Windows. For more information refer to the link mentioned below. http://products.wdc.com/library/AAG/ENG/4078-705145.pdf You can use drive on multiple OS by formatting into the compatible file system. Need Help? Please see our "'Contact Us" page for information

      Answered by Western Digital Team

  • QuestionCan I use this to store pic. from my Android cell phone. Im getting a new one and dont want to put them on my new phone

    Asked by ME.

    • Answer Hi ME, The WD EasyStore desktop hard drive is designed to be used with Windows or Mac computers. We have not tested and will not recommend connecting the hard drive to a mobile phone. Need Help? Please see our "'Contact Us" page for information

      Answered by Western Digital Team

  • QuestionIs there any easy way to transfer my data from an old Seagate drive to this drive? Thanks.

    Asked by Riley.

    • Answer Hi Riley, You can copy the seagate's data on your PC and then copy that data from your PC to this WD EasyStore drive. You can follow the instructions given in the link to transfer the data with high speed. The total amount of data on a disk and the relative size of each file can cause poor transfer performance. A large number of files located in a single directory will transfer faster than the same number of files spread across multiple directories. 1 TB of large files will transfer much faster than 1 TB of small files. Omitting directories such as C:\WINDOWS and C:\Program Files can result in faster transfer. https://support-en.wd.com/app/answers/detail/a_id/19820 Need Help? Please see our "'Contact Us" page for information

      Answered by Western Digital Team

  • QuestionIs this a solid state drive?

    Asked by Joco.

    • Answer Hi Joco, Please know that the WD Easystore Portable is an External Hard Drive and not an SSD. Need Help? Please see our “ Contact Us” page for information

      Answered by Western Digital Team

  • Questioncan you put pictures on it

    Asked by ran.

    • Answer Hi ran, Yes, you can store the pictures on this drive. In order to know more about this drive you can refer to the link given. http://products.wdc.com/library/AAG/ENG/4078-705145.pdf Need Help? Please see our “ Contact Us” page for information

      Answered by Western Digital Team

  • QuestionARE YOU ABLE TO DELETE OLD FILES TO FREE UP ROOM

    Asked by Anonymous.

    • Answer Hi, Please let us confirm that the WD Easystore is a plug and play device. Data can be moved, deleted or copied on and off the drive without any software. How to use a WD external hard drive with your computer: https://support-en.wd.com/app/answers/detail/a_id/10132 Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionDoes the drive work well with USB 2.0?

    Asked by Anonymous.

    • Answer Hi, Please know USB 3.1, USB 3.0 and USB 2.0 are backward compatible with USB 1.1. When connected to a USB 1.1 port or hub, a USB 3.1, USB 3.0 or USB 2.0 device can transfer data up to 12 Mbps. We would recommend you to please contact to your Motherboard or computer manufacturer in order to get right information. Need Help? Please see our "'Contact Us" page for information

      Answered by Western Digital Team

  • QuestionI just tried to use mine and got a msg that the D drive was not available. My laptop does not recognize it. There are no instructions nor does anything pop up when it is connected to my laptop. It's Windows 10.

    Asked by Me.

    • Answer Hi Me, Sorry to hear that your drive not recognizing on your PC. Please refer to the link given below to troubleshoot the issue. https://support-en.wd.com/app/answers/detail/a_id/21239/h/p2 If the issue persists, please contact to our support. https://support.wdc.com/contact_phone.aspx?lang=en

      Answered by Western Digital Team