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Page Showing 341-360 of 731 questions
  • QuestionIs this a solid state drive?

    Asked by Joco.

    • Answer Hi Joco, Please know that the WD Easystore Portable is an External Hard Drive and not an SSD. Need Help? Please see our “ Contact Us” page for information

      Answered by Western Digital Team

  • Questioncan you put pictures on it

    Asked by ran.

    • Answer Hi ran, Yes, you can store the pictures on this drive. In order to know more about this drive you can refer to the link given. http://products.wdc.com/library/AAG/ENG/4078-705145.pdf Need Help? Please see our “ Contact Us” page for information

      Answered by Western Digital Team

  • QuestionARE YOU ABLE TO DELETE OLD FILES TO FREE UP ROOM

    Asked by Anonymous.

    • Answer Hi, Please let us confirm that the WD Easystore is a plug and play device. Data can be moved, deleted or copied on and off the drive without any software. How to use a WD external hard drive with your computer: https://support-en.wd.com/app/answers/detail/a_id/10132 Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionDoes the drive work well with USB 2.0?

    Asked by Anonymous.

    • Answer Hi, Please know USB 3.1, USB 3.0 and USB 2.0 are backward compatible with USB 1.1. When connected to a USB 1.1 port or hub, a USB 3.1, USB 3.0 or USB 2.0 device can transfer data up to 12 Mbps. We would recommend you to please contact to your Motherboard or computer manufacturer in order to get right information. Need Help? Please see our "'Contact Us" page for information

      Answered by Western Digital Team

  • QuestionI just tried to use mine and got a msg that the D drive was not available. My laptop does not recognize it. There are no instructions nor does anything pop up when it is connected to my laptop. It's Windows 10.

    Asked by Me.

    • Answer Hi Me, Sorry to hear that your drive not recognizing on your PC. Please refer to the link given below to troubleshoot the issue. https://support-en.wd.com/app/answers/detail/a_id/21239/h/p2 If the issue persists, please contact to our support. https://support.wdc.com/contact_phone.aspx?lang=en

      Answered by Western Digital Team

  • QuestionWill this unit work with older computers??

    Asked by Holmes.

    • Answer Yes it should just as long as you have a compatible USB plug on the computer. After you plug it in you might have an update to update the USB or device but after that should be smooth sailing.

      Answered by CloudChaserXL

  • QuestionIs it compatible with Windows XP

    Asked by maxx.

    • Answer Yes, it’s compatible with Windows XP.

      Answered by CloudChaserXL

  • QuestionDoes this hard drive work on a Linux system installed via crouton? I am intending for it to run on a Chromebook, and want to make sure I can use it for my intended purpose before I buy.

    Asked by SnapCraft.

    • Answer Hi SnapCraft, Thank you for showing your interest in WD Easystore drive. Please know we have tested these drives on windows OS and mac OS. In order to check the compatibility, we would suggest you to please contact to your Host device manufacturer. Need Help? Please see our "'Contact Us" page for information

      Answered by Western Digital Team

  • QuestionWill this work with a Tivo bolt dvr? If not, what would you recommend?

    Asked by Anonymous.

    • Answer Hi, We have tested this drive for normal operation on windows and mac. You can consider a purple Hard drive for this task. We recommend you to please contact to your DVR manufacturer in order to know the compatibility. Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionWill this work with a 2019 macbook pro? I don't wang to buy this and not be able to use it.

    Asked by weyheylarrie87.

    • Answer Hi weyheylarrie87, The WD Easystore drive is a plug and play device which comes preformatted in the NTFS file system for Windows operating system. If you are using a Mac computer then the drive needs to be formatted in the HFS+J file system for operation. Please refer to the link mentioned below: "How to Partition and Format a WD Drive on Windows and macOS": https://support-en.wd.com/app/answers/detail/a_id/8200 Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionIs the wd1 passport usb ext. hd compatible with a Samsung tv series 6000 or 6200? I am having problem with tv recognizing it in usb port.

    Asked by harvey.

    • Answer Hi harvey, Thank you for showing your interest in WD My Passport drive. We understand that you want to use this drive with your Samsung TV. We have tested this drive with windowsOS, macOS. In order to check the compatibility, we would suggest you to please contact the TV manufacturer. Need Help? Please see our "'Contact Us" page for information

      Answered by Western Digital Team

  • QuestionI’m currently looking for a hard drive for my pc gaming on my dell laptop. Will this work? Also, is it easy to set up? I’ve never used a hard drive before.

    Asked by Sam.

    • Answer Hi Sam, Thank you for showing your interest in the WD Easystore drive. Please know this drive ships ready to use with Windows. For more information refer to the link mentioned below. http://products.wdc.com/library/AAG/ENG/4078-705145.pdf. We have tested this drive only with MacOS and WindowsOS as an external storage for a normal operations. You may required reformat in ExFAT for gaming purposes. follow the given to format the drive in ExFAT. https://support-en.wd.com/app/answers/detail/a_id/20821/kw/exfat Moreover, you can reconsider the WD My Passport for Gaming for ps4. Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionCan this be used with a HP 15 Notebook?

    Asked by Jerseyjen.

    • Answer Hi Jerseyjen, Please know this drive will be worked as an external hard drive. Please refer to the link mentioned below to know more about this drive in details. http://products.wdc.com/library/AAG/ENG/4078-705145.pdf. Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionIs it raspberry pi proof?

    Asked by Questee.

    • Answer Hi Questee, Thank you for showing your interest in WD My Easystore drive. Please know we have tested these drives on windows OS and mac OS. For more information please refer to the link mentioned below. http://products.wdc.com/library/UM/ENG/4779-705168.pdf Need Help? Please see our "'Contact Us" page for information

      Answered by Western Digital Team

  • QuestionDoes it come with a manual and if so is it in English or Chinese? What is the difference between this external hard drive and the desk top external hard drive?

    Asked by tOM.

    • Answer Hi tOM, Yes it comes with user manual in various language. Please refer to the link mentioned below know more about the WD Easystore portable drive. and Easystore Desktop drive. "easystore Portable Storage Product Overview" http://products.wdc.com/library/AAG/ENG/4078-705145.pdf "easystore Desktop Storage Product Overview" http://products.wdc.com/library/AAG/ENG/4078-705144.pdf Need Help? Please see our "'Contact Us" page for information

      Answered by Western Digital Team

  • QuestionI have a 31 I-MAC that hasn't been started in 6 years. I know. Back then, I split the hard drive 50/50. Half Mac, Half Windows. Don't remember the IOS version, but I was using Windows 7. I want to back up, before I go exploring the computer. ???? Advise!

    Asked by SCINLA.

    • Answer Hi SCINLA, You can take backup on another external hard drive. Once the backup completed you can erase the data from the existing drive. This process might corrupts your data due to partition failure or macOS partition error. We would recommend you to perform this operation in an expert's observation. Moreover you can contact to us this way we can find a solution to troubleshoot this issue. Need Help? Please see our "'Contact Us" page for information

      Answered by Western Digital Team

  • Questioncan u password protect the data that way if u lose it no one can access it

    Asked by ernie.

    • Answer Hi ernie, You can set up a password protection using the windows or Mac's security tools. We have not tested this drive with security software. Need Help? Please see our "'Contact Us" page for information

      Answered by Western Digital Team

  • QuestionCan I use it to transfer save files from my ps4?

    Asked by WillJC.

    • Answer Hi WillJC, Thank you for showing your interest in the WD Easystore drive. Please know this drive ships ready to use with Windows. For more information refer to the link mentioned below. http://products.wdc.com/library/AAG/ENG/4078-705145.pdf. We have tested this drive only with MacOS and WindowsOS. You can use this drive with your PS4 by reformatting the drive into the compatible file system but we do not recommend. Moreover, you can reconsider the WD My Passport for Gaming for ps4. Need Help? Please see our "'Contact Us" page for information

      Answered by Western Digital Team

  • QuestionDoes this work for the MacBook pro air?

    Asked by Joy.

    • Answer Hi Joy, Thanks for showing your interest in WD Easystore drive. This drive is compatible with macOS. Reformatting will be required for macOS. Please refer to the link mentioned below to reformat the drive. "Reformatting Required for Mac OS Compatibility" https://support-en.wd.com/app/answers/detail/a_id/3879 Also refer to the link mentioned below to know more about the WD Easystore. http://products.wdc.com/library/AAG/ENG/4078-705145.pdf Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionBest Buy lists the Easystore 2TB (WDBKUZ0020BBK-WESN), but no price, same thing on the WD website, but nowhere can I find that's it's been discontinued, has it?

    Asked by DonnyJ.

    • Answer Hi DonnyJ, Thanks for showing your interest in WD Easystore drive. We have not discontinued this drive, you can purchase this drive from Best Buy. We are not selling this drive through our online store.

      Answered by Western Digital Team