“I plugged ths "plug and play" external hard drive into my PC. The PC saw the drive, but the WD software did not see its own drive, and thus could not schedule a backup. When I turned the PC off and on, the Windows 10 OS crashed. Any suggestions?”

1-2 of 2 Answers

• Try updating your USB port driver software.

  Answered by Hogweed75 8 years ago

  • Verified Purchase
  • 

  Helpful (0)Unhelpful (0)

  Report

  Sorry, there was a problem. Please try again later.

• Not a good drive, I returned it to Best Buy. I was surprised, especially being a WD product, .

  Answered by Jimbo1212 8 years ago

  • Verified Purchase
  • 

  Helpful (0)Unhelpful (0)

  Report

  Sorry, there was a problem. Please try again later.