Questions & Answers

Q: QuestionWhat is the maximum read speed of this WD drive?

• A:Answer This WD drive has a maximum read speed of up to 1,050 MB/s.

Q: QuestionHow durable is this WD drive?

• A:Answer It is shock- and vibration-resistant, and can withstand drops of up to 6.5 feet.

Q: QuestionWhat is the storage capacity of this WD drive?

• A:Answer This WD drive has a storage capacity of 2TB.

Q: QuestionWhat kind of interface does this WD drive use?

• A:Answer This WD drive uses a USB Type-C interface and comes with a USB Type-C cable and a USB Type-A adapter.

Q: QuestionIs this WD drive compatible with both Mac and PC?

• A:Answer Yes, this WD drive is compatible with both Mac and PC.

Q: QuestionWhat type of encryption does this WD drive use?

• A:Answer This WD drive uses password-enabled 256-bit AES hardware encryption.

Q: QuestionAre there instructions included for reformatting to FAT32? Will reformatting to FAT32 cause the drive to lose the encryption program?

Asked 4 years ago by Anonymous.

• A:Answer Hi, Please be informed that the WD My Passport SSD comes ready to use right out of the box and compatible with PC and Mac. Equipped with USB 3.2 Gen-2 technology, the My Passport SSD comes with a USB-C cable and USB-A adaptor to work with legacy systems. However, the hard drive can be reformatted in a supported exFAT format to be used on Windows and macOS. Refer to the link: How to Format a WD hard drive to exFAT or FAT32 File System: https://support-en.wd.com/app/answers/detail/a_id/20821/ To know more about the drive refer link- http://products.wdc.com/library/AAG/ENG/data-sheet-my-passport-ssd.pdf -Need Help? Please see our "'Contact Us" page for information.

  Answered 4 years ago by Western Digital Team

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Q: QuestionWill this work with MacBook Air M1?

Asked 4 years ago by Abar301.

• A:Answer Works perfectly with my M1 Max MacBook Pro

  Answered 4 years ago by AVBobVerified Purchase

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Q: QuestionI will be using this drive exclusively for backup purposes. I plan on scheduling one backup a week. Because of limited port availability I will only have this SSD plugged in during the timeframe the backup is running. Will this be an issue?

Asked 5 years ago by jeff.

• A:Answer Not an issue. Actually it is better to unplug the SDD when not using it.

  Answered 5 years ago by LaptopUser

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Q: QuestionIhaveiPhone11ProMax.Doestheseworkonthesephonesor drives?

Asked 8 months ago by Irwin.

• A:Answer Hi Irwin, As of February 2025, Western Digital has separated into two independent companies and the support process for your Western Digital and Sandisk branded products may have changed. All Hard Drive products remain with Western Digital, and all SSD and Flash products are now supported by Sandisk. We apologize for any confusion or inconvenience. For support of your SSD or Flash product, please contact the SanDisk support team on Social Media handle @sandisk

  Answered 8 months ago by Western Digital Team

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Q: QuestionCan this be used as an NAS device on a Hitron CGNVM-3589 router?

Asked 10 months ago by CPS.

• A:Answer Hi, As of February 2025, Western Digital has separated into two independent companies and the support process for your Western Digital and Sandisk branded products may have changed. All Hard Drive products remain with Western Digital, and all SSD and Flash products are now supported by Sandisk. We apologize for any confusion or inconvenience. For support of your SSD or Flash product, please contact the SanDisk support team on Social Media handle @sandisk

  Answered 9 months ago by Western Digital Team

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Q: QuestionDoes Back up software do daily, weekly or monthly back up?

Asked 1 year ago by Bharat.

• A:Answer Hi Bharat, As of February 2025, Western Digital has separated into two independent companies and the support process for your Western Digital and Sandisk branded products may have changed. All Hard Drive products remain with Western Digital, and all SSD and Flash products are now supported by Sandisk. We apologize for any confusion or inconvenience. For support of your SSD or Flash product, please contact the SanDisk support team on Social Media handle @sandisk

  Answered 9 months ago by Western Digital Team

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Q: QuestionWhat software does it use to back up files from pc to drive? This is not like my older WD My Passport. Having trouble with it. I may return it and get another manufacturer.

Asked 1 year ago by Man13.

• A:Answer Hi Man13, As of February 2025, Western Digital has separated into two independent companies and the support process for your Western Digital and Sandisk branded products may have changed. All Hard Drive products remain with Western Digital, and all SSD and Flash products are now supported by Sandisk. We apologize for any confusion or inconvenience. For support of your SSD or Flash product, please contact the SanDisk support team on Social Media handle @sandisk

  Answered 9 months ago by Western Digital Team

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Q: QuestionWill this work with a desktop still using Windows 7?

Asked 1 year ago by JoeCoolOver70.

• A:Answer It should

  Answered 7 months ago by HermanVerified Purchase

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Q: QuestionSince yesterday I keep getting a message that the Passport is locked and won't back up & cannot be loaded when I plug it into the port. I have a MacBook

Asked 1 year ago by JackA.

• A:Answer Hello Vanna, We are sorry for any inconvenience caused to you. Please know that we need more details to share relevant/accurate information with you. Please open a ticket with detailed problem and error screenshot at (https://support-en.wd.com/app/askweb), Customer Support team will contact you as soon as possible. -Need help? Please see our "Contact Us" page for details.

  Answered 1 year ago by Western Digital Team

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Q: QuestionI purchased this SSD and brought my iPhone 12 to Best Buy make sure it would work. It is the wrong tip. What adapter do I have to buy to make this work to download my photos to this SSD?

Asked 1 year ago by QuicksilverAU.

• A:Answer Hello, Please be informed that you can connect the drive to more USB-C or USB-A devices, including your Windows PC, Mac, gaming consoles, mobile phones and tablets. If you're having any issues with the drive, kindly open a ticket at (https://support-en.wd.com/app/askweb) with detailed problem and error screenshots, the customer support team will contact you as soon as possible.

  Answered 1 year ago by Western Digital Team

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Q: QuestionWill this backup photos from a Samsung note 20? Android device

Asked 1 year ago by Momof4.

• A:Answer Hello Mpetti, Please be informed that the WD My Passport Portable SSD Hard Drive is designed and tested for Windows and macOS computers. We have not tested the drive on mobile devices or an Ipad. So, we recommend you to move the data from phone to drive using your computer. Please see the link to learn more about the drive: http://products.wdc.com/library/AAG/ENG/4178-707296.pdf - Need help? Please see our "'Contact Us'" page for details.

  Answered 1 year ago by Western Digital Team

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Q: QuestionCan i transfer my photos from my iPhone onto this external ssd?

Asked 2 years ago by Johny.

• A:Answer Yes, you can.

  Answered 2 years ago by DavidAVerified Purchase

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Q: QuestionDoes this external Drive let you insert a SD card, and let you push the backup button and will it copy the contents to the hard drive???

Asked 2 years ago by Sanchizle.

• A:Answer No. It does not.

  Answered 2 years ago by AndrewMVerified Purchase

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