Questions & Answers

Q: QuestionWill this drive work with an iPad Pro 12.9 4th generation 2020?

Asked 5 years ago by pthomas70.

• A:Answer This is an external hard drive meant for laptops.

  Answered 4 years ago by KranberrykatVerified Purchase

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Q: Questionhow can i use it with my mac computer

Asked 5 years ago by anup.

• A:Answer Use the Mac disk manger to format in desired format. If you your planing on switching between Mac and Windows format it to exfat.

  Answered 3 years ago by srmadmanVerified Purchase

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Q: QuestionDoes this only connect to a laptop via usb or does it connect using usb-c? Is this fast enough to use with Davinci Resolve 16? Thanks

Asked 5 years ago by HPDavinci.

• A:Answer Hi HPDavinci, Thank you for your showing your interest in My Passport External Hard drive. Please know these drives manufactured for normal operation. For interface and compatibility please refer to the link given below. http://products.wdc.com/library/AAG/ENG/4078-705155.pdf Need Help? Please see our "'Contact Us" page for information

  Answered 5 years ago by Western Digital Team

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Q: QuestionI use automatic backups with GoodSync and Macrium. Will this drive allow that to happen as my previous one was password protected and we couldn't get it to play with those programs.

Asked 5 years ago by Farli.

• A:Answer Yes.

  Answered 5 years ago by UC41Verified Purchase

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Q: QuestionWill this work with a MacBook Air?

Asked 5 years ago by Tawni.

• A:Answer Hi Tawni, These drives are pre-formatted for windows OS.The hard drive can be reformatted in the supported file system for Mac OS by following simple steps mentioned in the link mentioned below: Reformatting Required for Mac OS Compatibility: https://support-en.wd.com/app/answers/detail/a_id/3879 Need Help? Please see our "'Contact Us" page for information

  Answered 5 years ago by Western Digital Team

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Q: QuestionCan I use this store items and use it for windows 10 and also as a storage device on my Amazon firestick

Asked 5 years ago by BigDaddy.

• A:Answer Hi BigDaddy, We have tested this on macOS and windowsOS, it will work with windows 10. unfortunately we have not tested this with Amazon Firestick. For that you may contact to Amazon. Need Help? Please see our "'Contact Us" page for information.

  Answered 5 years ago by Western Digital Team

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Q: QuestionIs the WD My Passport 4TB External USB 3.0 Portable Hard Drive an SSD?

Asked 5 years ago by TimmyD45.

• A:Answer No. This is a traditional hard disk drive with moving parts. SSDs are vastly more expensive. This site is currently selling 2TB WD SSDs for $450.

  Answered 5 years ago by Johnny

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Q: QuestionWould I be able to save Xbox one and Xbox one x games without having to delete one or the other ??

Asked 5 years ago by Jay.

• A:Answer Hi Jay, The WD My Passport external hard drive is designed to be used with Windows or Mac OS. We recommend using "WD GAMING DRIVE ACCELERATED FOR XBOX" to be used on the Xbox console. Please refer to the link mentioned below for more information. WD GAMING DRIVE ACCELERATED FOR XBOX: https://documents.westerndigital.com/content/dam/doc-library/en_us/assets/public/wd/product/portable/wgdxbox1/4078-705152.pdf Need Help? Please see our "'Contact Us" page for information

  Answered 5 years ago by Western Digital Team

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Q: QuestionDoes this work for backing up computers and phones or just game systems? Is it mac or pc compatible? Both?

Asked 5 years ago by Linzzzz.

• A:Answer It can back up anything with a USB port. I used it on a PC, I don't know about a MAC it is supposed to. It is great to reduce ransomware risk, because as long as you do not enable the password on this device automatically, when ransomware tries to encrypt it, it can not because it needs the password... BUT the security software is sometimes difficult to invoke.

  Answered 5 years ago by LEB3

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Q: QuestionDoes anyone use this for the ps4 pro? Does it work?

Asked 5 years ago by Kane.

• A:Answer It works for my PS4 slim, so it should

  Answered 5 years ago by Michael

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Q: QuestionDoes this hard drive work for a ps4?

Asked 5 years ago by Christo04002283.

• A:Answer yes

  Answered 5 years ago by Krazy

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Q: Questiondoes this work with xbox one and does it need any acc. to hook it up?

Asked 5 years ago by deb.

This question was asked about the related product: WD - My Passport 4TB External USB 3.0 Portable Hard Drive - Red

• A:Answer Yes. You just use the cable it comes with.

  Answered 5 years ago by FrankCastle

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Q: QuestionDoes this device work automatically to provide extra file space or must I log onto the cloud or something?

Asked 6 years ago by Rock.

This question was asked about the related product: WD - My Passport 4TB External USB 3.0 Portable Hard Drive - Red

• A:Answer On the Ring web site you can purchase the ability to have the videos stored so you can go back to them. The cost is very minable. I was happy with that option.

  Answered 5 years ago by EbPope

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Q: QuestionMy next PC will most likely has Windows11 OS. Will this device work with Windows11 OS?

Asked 2 years ago by Gratiot.

• A:Answer Yes.

  Answered 2 years ago by colforbinVerified Purchase

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Q: QuestionWill the "out of box" hard drive work with MS-OS 11? OR, will a reformat be required?

Asked 3 years ago by Anonymous.

• A:Answer I plugged it right in and it formatted very quickly to my MSI gaming laptop I use for editing photos!

  Answered 3 years ago by LemonadephotosVerified Purchase

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Q: QuestionIs this compatible with windows 11? Having trouble with the easystore 4tb hdd not wanting to install the security and drive utilities

Asked 3 years ago by LRod.

• A:Answer yes, worked great right out of the box for Windows 11

  Answered 3 years ago by RobCVerified Purchase

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Q: QuestionHow much free space is actually available on this drive. I know that it is less than 4 tb because of overhead.

Asked 4 years ago by DON.

• A:Answer According to my computer, the drive has 3.63 TB of usable space.

  Answered 4 years ago by PlayfulCat

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Q: QuestionWill this item backup I phone too

Asked 4 years ago by Jacquie.

• A:Answer Hi Jacquie, Please be informed that the WD My Passport drive is a plug 'n' play device tested and designed for Windows and Mac computers. We recommend you to use the computer to move the data from the phone to the drive. Refer to the link in order to know more about the drive: http://products.wdc.com/library/AAG/ENG/4078-705155.pdf -Need Help? Please see our "'Contact Us" page for information.

  Answered 4 years ago by Western Digital Team

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Q: QuestionDoes this work with the Series X?

Asked 4 years ago by BroHammer513.

• A:Answer It definitely works with the older xbox one first gen, so it should with a series x. Note however that the drive has to be formatted by the xbox and then you can only use that drive for your xbox, and not put other stuff on it.

  Answered 3 years ago by glowmarVerified Purchase

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