Questions & Answers

Q: QuestionWhat is the storage capacity of this hard drive?

• A:Answer This hard drive has a storage capacity of 6 terabytes.

Q: QuestionIs this hard drive compatible with Windows and macOS?

• A:Answer It's compatible with Windows 10+ and ChromeOS. For macOS 11+, you'll need a downloadable NTFS driver and reformatting.

Q: QuestionDoes this hard drive come with any software?

• A:Answer Yes, it includes Acronis True Image for Western Digital software for data backup and ransomware protection.

Q: QuestionHow long is the warranty on this hard drive?

• A:Answer This hard drive comes with a 3-year limited warranty.

Q: QuestionIs it Mac and Pc compatible?

Asked 5 years ago by Cosmicwiz.

• A:Answer Hi Cosmicwiz, The WD My Passport external hard drive comes pre-formatted for Windows OS. The hard drive can be reformatted to be used on a Mac OS. If you want to use this hard drive on Windows and Mac OS then the drive needs to be reformatted in ExFAT filesystem. Please refer to the link mentioned below for more information: How to Format a WD hard drive to exFAT or FAT32 File System: https://support-en.wd.com/app/answers/detail/a_id/20821/kw/exfat Need Help? Please see our "'Contact Us" page for information

  Answered 5 years ago by Western Digital Team

  Helpful (11)Unhelpful (1)ReportAnswer this questionShow more answers (3)

Q: QuestionCan this be added to Xbox one?

Asked 6 years ago by Cheryl.

• A:Answer yes

  Answered 6 years ago by Krazy

  Helpful (9)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Questiondoes this support Timemachine?

Asked 6 years ago by rich.

• A:Answer Yes, it does.

  Answered 6 years ago by GMasterD

  Helpful (5)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionIs it wireless?

Asked 5 years ago by george.

• A:Answer Hi george, Please be informed that the WD My Passport drive is a plug and play external portable hard drive that comes with a SuperSpeed USB cable​​​​​​​. To know more about the drive please refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705155.pdf -Need Help? Please see our "'Contact Us" page for information.

  Answered 5 years ago by Western Digital Team

  Helpful (4)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWill this work with Windows 10 (latest versions) if I want to back up docs and pics?

Asked 5 years ago by Jim.

• A:Answer Yes, the drive works great with my Windows 10. It is loaded with pictures and no problem. So far I'm very pleased and would recommend this HD.

  Answered 5 years ago by SeabeeVerified Purchase

  Helpful (3)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan you store Xbox games AND Playstation games on one drive or would you need a separate one for each system? I understand he couldn't play the xbox games on the playstation, I'm just needing to know does he need one 4TB or two 2TB drives?

Asked 6 years ago by nana.

• A:Answer No... one or the other. I tried it and had to erase the Xbox content so I could use it on my sons ps 4

  Answered 6 years ago by KerlsVerified Purchase

  Helpful (3)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Questiondoes this work with a mac

Asked 2 years ago by john.

• A:Answer I would not recommend it for a Mac user. It requires a special WD driver even after reformatting for a Mac. If reformatting is not done in a specific way, the drive can become unusable. It is not a simple plug and play solution by any stretch of the imagination.

  Answered 2 years ago by AppleUserSince1988Verified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWould this work on a PlayStation 5 and if so how do you set it up?

Asked 5 years ago by Anonymous.

This question was asked about the related product: WD - My Passport 4TB External USB 3.0 Portable Hard Drive - Blue

• A:Answer Yes it works. Basically, plug the drive into your playstation. Go into settings, and format the drive. Once done, you can transfer games to it.

  Answered 4 years ago by NKorriban

  Helpful (3)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes this product work wth Windows 11?

Asked 2 years ago by LULU.

This question was asked about the related product: WD - My Passport 4TB External USB 3.0 Portable Hard Drive - Blue

• A:Answer Yes

  Answered 2 years ago by KarlH

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIs this a CMR or SMR drive?

Asked 3 years ago by TheBillman.

This question was asked about the related product: WD - My Passport 4TB External USB 3.0 Portable Hard Drive - Red

• A:Answer It's SMR

  Answered 1 year ago by boomer

  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionDish network requires usb 2. I see that this is usb 3 but I see usb 2 compatible. Will this work with dish network that requires usb 2 to back up movies with?

Asked 4 years ago by Wally.

• A:Answer Hello Wally, Please be informed that the WD My Passport drive is a plug 'n' play device tested and designed for Windows and Mac computers for seamless operation. Please check with your host device vendor whether the ​​​​​​​drive will fit and support the device. To know more about the drive, refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705155.pdf -Need Help? Please see our "'Contact Us" page for information.

  Answered 4 years ago by Western Digital Team

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI was planning to use this drive to Clone a Windows 7 machine before upgrading to Windows 10. Will this drive work with W7?

Asked 5 years ago by Steve.

• A:Answer Yes, this drive will work with W7. We have been successfully doing this for our clients. We create an image of the Windows 7 system onto the Passport drive, then upgrade to Windows 10. It works without a problem. We have also upgraded systems to Windows 10 on the original system drive, created a new image on the Passport drive, changed out the laptop drive to a new drive (in these cases we're changing out the HDD drive to a new SSD drive) and restored the drive from the Windows 10 image from the Passport drive. It works seamlessly and easily. Hope this helps!

  Answered 5 years ago by TekkieUS

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI am still running MS Windows 7 on laptop. "Minimum" requirements lists MSW 8.1-10. Has anyone used this device successfully with Windows 7? Thank you!

Asked 5 years ago by Armagosa.

• A:Answer Hi Armagosa, It will work, but we do not recommend as the Windows 7 is EOL from Microsoft. For more information you can contact to Microsoft. Need Help? Please see our "'Contact Us" page for information

  Answered 5 years ago by Western Digital Team

  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionIf you reformat the drive for Mac compatibility, does hardware encryption still work?

Asked 5 years ago by MSRaleigh.

This question was asked about the related product: WD - My Passport 4TB External USB 3.0 Portable Hard Drive - Blue

• A:Answer Hi MSRaleigh, Yes, it does. for more information you can refer to the link given below. http://products.wdc.com/library/AAG/ENG/4078-705155.pdf Need Help? Please see our "'Contact Us" page for information

  Answered 5 years ago by Western Digital Team

  Helpful (2)Unhelpful (1)ReportAnswer this questionShow more answers (1)

Q: QuestionAm I able to download games and still play them with this plugged in

Asked 5 years ago by Buck.

This question was asked about the related product: WD - My Passport 4TB External USB 3.0 Portable Hard Drive - Red

• A:Answer Hi  Buck, The WD My Passport external drive can be used as gaming drive. The hard drive comes pre-formatted for Windows computer, reformatting might be required to make it works as gaming drive. Please refer to the link mentioned below for more information. How to Format a WD hard drive to exFAT or FAT32 File System: https://support-en.wd.com/app/answers/detail/a_id/20821/kw/exfat Need Help? Please see our "'Contact Us" page for information.

  Answered 5 years ago by Western Digital Team

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (3)