Questions & Answers

Q: QuestionDoes this 6TB drive work with Windows 11?

Asked 7 months ago by Larry.

• A:Answer Yes, plug and play just like a thumb drive.

  Answered 4 months ago by Anonymous

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Q: QuestionIs this compatible with the Dish Network hopper or would you know of one that is? My hopper is 99% full and wanting to transfer over to an external hard drive. Thanks!

Asked 8 months ago by Marie.

• A:Answer Yes, the Dish Network Hopper can work with an external hard drive. To use an external hard drive with the Hopper, you need to follow these steps: Ensure the external hard drive is compatible with the Hopper and has its own power source. Connect the external hard drive to the Hopper using the provided USB port. The Hopper should detect the drive and prompt you to format it. Formatting will erase any data on the drive, so ensure it is empty or has no important data. Once formatted, the external hard drive will integrate with the Hopper, allowing you to expand your storage capacity and access recorded content easily. It's important to note that the Hopper does not support transferring files from the DVR to an external thumb drive, as thumb drives do not meet the Hopper's power requirements. For more detailed instructions and troubleshooting, refer to the user manual or contact Dish Network customer support. https://support.dish.com/products/external-hard-drive

  Answered 4 months ago by Anonymous

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Q: QuestionCan this drive separately back up, several users sharing the same PC?

Asked 8 months ago by Kmm1.

• A:Answer Hi, Please be informed that you can create separate backup folders for each user or they can backup data accordingly. You can use Acronis True Image for Western Digital for backup please refer to the link to Perform File Backup and Restore to External Drive Using Acronis True Image for Western Digital: https://support-en.wd.com/app/answers/detailweb/a_id/30022/related/1

  Answered 8 months ago by Western Digital Team

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Q: QuestionMy passport is no longer visible on my pc. It says no drivers

Asked 9 months ago by Emil.

• A:Answer Try going into your partition settings in windows and reformatting or reassigning a drive letter to it and see if that works.

  Answered 8 months ago by JACKDVerified Purchase

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Q: QuestionI don't speak computer. My 9 yr old MacBookPro laptop, v 10.15.7, is full & Apple Genius advised downloading contents to external hard drive to free up storage so that it could be updated. Can I do this with WD - My Passport 4TB Ext USB 3.0 Portable HD?

Asked 11 months ago by TotallyLost.

This question was asked about the related product: WD - My Passport 4TB External USB 3.0 Portable Hard Drive - Blue

• A:Answer Hello, Yes, You can use the WD My Passport drive with your MacOS. Please be informed that the WD My Passport External drive comes preformatted in NTFS format for Windows OS, However, in order to use the drive for macOS you can reformat the drive with macOS supported HFS+J file system by using this link: https://support-en.wd.com/app/answers/detailweb/a_id/8200/related/1 .Please note that reformatting is a data destructive process, please backup the data from the drive before reformatting it. Once formatted, you can manually drag and drop files like photos, videos, or documents onto the external drive to free up space on your Mac.

  Answered 11 months ago by Western Digital Team

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Q: QuestionHi can I backup my iPhone 13 this Hard drive?

Asked 1 year ago by JJ712.

This question was asked about the related product: WD - My Passport 4TB External USB 3.0 Portable Hard Drive - Blue

• A:Answer Hi JJ712l, Please be informed that the WD My Passport drive is a plug 'n' play device tested and designed for Windows and Mac computers. We have not tested the drive on mobile devices or an iPad. We recommend you to use the computer to move the data from the phone to the drive. Refer to the link in order to know more about the drive: http://products.wdc.com/library/AAG/ENG/4078-705155.pdf

  Answered 1 year ago by Western Digital Team

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Q: QuestionDoes this work on ipad pro. Is there an app with it

Asked 1 year ago by Michael.

• A:Answer Hi Michael, Please be informed that the WD My Passport drive is a plug 'n' play device tested and designed for Windows and Mac computers. We have not tested the drive on mobile devices or an iPad. We recommend you to use the computer to move the data from the phone to the drive. Refer to the link in order to know more about the drive: http://products.wdc.com/library/AAG/ENG/4078-705155.pdf -Need Help? Please see our "'Contact Us" page for information.

  Answered 1 year ago by Western Digital Team

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Q: QuestionIsit compatible with ps5

Asked 1 year ago by Brady.

• A:Answer Yes, you can use for PS5, External Hard drives for storage purposes but, you cannot directly play games from them.

  Answered 4 months ago by Anonymous

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Q: QuestionExternal hard drives compatible with steam deck?

Asked 1 year ago by Sb1974.

• A:Answer Hi Sb1974, Please be informed that the WD My Passport drive is a plug 'n' play device tested and designed for Windows and Mac computers. Please check with the manufacturer vendor whether the WD My Passport Hard Drive will fit and support the host device. In order to know more about the drive refer to the link: https://www.westerndigital.com/en-in/products/portable-drives/wd-my-passport-usb-3-0-hdd?sku=WDBYVG0010BBK-WESN

  Answered 1 year ago by Western Digital Team

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Q: QuestionI used my Passport two years ago and is compatible with my mac 14.5. I can't follow online instructions. I have virtually no memory left on my mac. Please help me! I am using a model a1632 adapter to connect my it to my mac. Thanks, ccriderc

Asked 1 year ago by ccriderc.

This question was asked about the related product: WD - My Passport 4TB External USB 3.0 Portable Hard Drive - Red

• A:Answer Hello, We are sorry for any inconvenience caused to you. Please know that we need more details to share relevant/accurate information with you. If you're having any issues with the drive, kindly open a ticket at (https://support-en.wd.com/app/askweb) with detailed problem and error screenshots, the customer support team will contact you as soon as possible. -Need Help? Please see our "'Contact Us" page for information.

  Answered 1 year ago by Western Digital Team

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Q: QuestionIs it compatible with Linux mint OS?

Asked 1 year ago by Bobby.

• A:Answer Hello Bobby, Please be informed that the WD My Passport External drive is a plug 'n' play device tested and designed for Windows and Mac computers for seamless operation. We have not the tested the drive with Linux Operating system. To know more about the drive refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705155.pdf -Need Help? Please see our "'Contact Us" page for information.

  Answered 1 year ago by Western Digital Team

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Q: QuestionDoes this devise automatically back up?

Asked 1 year ago by Bird.

This question was asked about the related product: WD - My Passport 4TB External USB 3.0 Portable Hard Drive - Red

• A:Answer Yes, the Acronis software that comes with the PassPort must be installed to set up the schedule

  Answered 1 year ago by Anonymous

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Q: QuestionCan this be used without a PC? For example, can I connect it to a USB hub/card reader, and using an android phone, transfer files from a microSD card to this hard drive thru the hub?

Asked 2 years ago by Mel.

• A:Answer Yes it can, i plugged into my truck and phone

  Answered 1 year ago by MellowVerified Purchase

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Q: QuestionHow many pictures will fit on an external hard drive

Asked 3 years ago by Grandma.

• A:Answer It depends on the size of the picture, usually around 1 to 3 MB each, and the capacity of the external hard drive. I bought the 4TB My Passport External USB 3 Portable Hard Drive and I expect it to hold well over a million pictures.

  Answered 2 years ago by HandyDan

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Q: QuestionCan I download games and will I keep them if I unplug the hard drive from my laptop.

Asked 3 years ago by Anonymous.

• A:Answer You can download games on there and they will stay on the terabyte even if it is unplugged but if you wanted to play the actual game the terabyte needs to stay in. But nothing will go off your terabyte endless you actually delete it yourself.

  Answered 2 years ago by HeidiPVerified Purchase

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Q: QuestionIs there a difference between a WD and Seagate external harddrive? would either one be a good choice to purchase or is there one better than the other one?

Asked 3 years ago by harley.

• A:Answer I’ve used both brands. Both are great, but I think WD might be a little easier to use.

  Answered 2 years ago by DMicH

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Q: QuestionI bought this item over year ago and it was working fine, unfortunately it recently stop working. I have plugged and unplugged it but my computer is not reading it. Any suggestions? Thank you

Asked 3 years ago by Vero.

• A:Answer Same thing happened to me I am sure you looked it up but it is the cord which is a USB 3.0 and go to the actual Best Buy store and ask around for it.

  Answered 2 years ago by HeidiPVerified Purchase

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Q: QuestionIs this hard drive good for storing videos? Could I store a software on here ? Like Camtasia?

Asked 3 years ago by 2022nn.

• A:Answer Can ve used for both

  Answered 3 years ago by Abdul

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Q: QuestionDoes anyone know if this is compatible with samsung chrome notebook. I am having issues with it popping up when I plug it in. Please help! Thank you

Asked 3 years ago by jeddy.

• A:Answer The website says the passport is compatible with chromebooks

  Answered 1 year ago by boomer

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