Questions & Answers

Q: QuestionOnce we back up files from our mac pro into this external hard drive, can we download these files onto a windows computer?

Asked 5 years ago by tomsquestion.

• A:Answer I think it depends on how you format the disk upon set up. I have all Macs so I’ve never had to do that. Go on line and do some research. Look at the videos.

  Answered 5 years ago by Westbest

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWill this drive work on mac os x version 10.5.8 ?

Asked 5 years ago by Lokeyog.

• A:Answer Hi Lokeyog, Please be informed that the WD My Passport for Mac drive is a plug and play device comes formatted HFS+ Journaled macOS Catalina, Mojave and High Sierra   To know more about system compatibility refer the below link- http://products.wdc.com/library/AAG/ENG/4078-705156.pdf Need Help? Please see our "'Contact Us" page for information

  Answered 5 years ago by Western Digital Team

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHow many can pictures can it Hold

Asked 5 years ago by Debbie.

• A:Answer Well, Debbie, this depends entirely on the file size of your photos. But, a typical 2 TB drive can hold roughly 500,000 photos.

  Answered 5 years ago by LadyOptimistVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI have a MacBook air that I use for using Photoshop and Lightroom. Recently my photoshop keeps saying the scratch disks are full. I just wanted to know if I can transfer photoshop’s scratch disks to this for smoother performance?

Asked 5 years ago by Silony.

• A:Answer Hi Silony, Please know that the My Passport for Mac portable storage works straight out of the box with macOS devices which makes it easy to keep you moving on. To know more about the drive refer link- http://products.wdc.com/library/AAG/ENG/4078-705156.pdf -Need Help? Please see our "'Contact Us" page for information.

  Answered 5 years ago by Western Digital Team

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questiondoes this drive work with Big Sur 11.1?

Asked 5 years ago by jadn.

• A:Answer Hi jadn, Please know that the My Passport for Mac portable storage works straight out of the box with macOS devices which makes it easy to keep you moving on. To know more about the drive refer link- http://products.wdc.com/library/AAG/ENG/4078-705156.pdf -Need Help? Please see our "'Contact Us" page for information.

  Answered 5 years ago by Western Digital Team

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWill my Mac using OS High Sierra ( 2011) work with My Passport for Mac 2TB? Do I have to format it in any way?

Asked 5 years ago by Maurine.

• A:Answer Same question I asked before purchasing it. Since it is a WD-my Passport for Mac it didn’t need formatting. I also have Sierra and it works just fine.

  Answered 5 years ago by BZY63

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Question2020 Mac w/ Big Sur 11.1. Repeated message: "Error occurred creating file. Backup failed." Launching WD app, error message that disk is configured as read only and is incompatible with the macOS version macOS10.16. Huh? Advice before I return?

Asked 5 years ago by AppleFan.

• A:Answer Hi Joe, The WD My Passport for Mac drive is a plug and play device which comes preformatted in HFS+ J file system for macOS. If you are facing issues; we suggest you to please try to use another USB cable and also you can run the first aid feature in your mac. -Need Help? Please see our "'Contact Us" page for information.

  Answered 2 years ago by Western Digital Team

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questionwill this work on my MacBook Pro OS X Yosemite 10.10.5

Asked 5 years ago by Billy.

• A:Answer Hi Billy, Please be informed that the My Passport for Mac portable storage works straight out of the box with Mac devices which makes it easy to keep you moving on. To know more about the drive refer link- http://products.wdc.com/library/AAG/ENG/4078-705156.pdf  Need Help? Please see our "'Contact Us" page for information.

  Answered 5 years ago by Western Digital Team

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan I just plug and play with My Winpows 10 pc as well?

Asked 5 years ago by Ricky55.

• A:Answer Hi Ricky55, Please be informed that the My Passport for Mac portable storage works straight out of the box with Mac devices. However, you can reformat the drive in exFAT format to use the drive with macOS and Windows both. To know more about the drive refer link- http://products.wdc.com/library/AAG/ENG/4078-705156.pdf Need Help? Please see our "'Contact Us" page for information.

  Answered 5 years ago by Western Digital Team

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHow can I update my Password

Asked 5 years ago by Anonymous.

Q: QuestionCan this portable drive be formatted for a ps4 through an iPad Pro 2020 version

Asked 5 years ago by TImothy1.

• A:Answer Hi, Please be informed that the WD My Passport for Mac drive is a plug and play device tested and designed for Windows and Mac computers for seamless operation. ​​​​​​​Need Help? Please see our "'Contact Us" page for information.

  Answered 5 years ago by Western Digital Team

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs this external hard drive compatible with Catalina and Big Sur and is it at least one terabyte? WD-My Passport for Mac2TB External USB 3.0 Portable Hard Drive with Hardware Encryption

Asked 5 years ago by Sandy.

• A:Answer Hi, Please be informed that the WD My Passport for Mac drive is a plug and play device tested and designed for Mac computers for seamless operation. However, Western Digital drives are not tested with the vendor end of life operating systems and are optimized for more recent versions of OS.​​​​​​​Need Help? Please see our "'Contact Us" page for information.

  Answered 5 years ago by Western Digital Team

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan I directly transfer data from older seagate external HD to WD may passport HD?

Asked 5 years ago by Rusty.

• A:Answer Hi Rusty, The WD My Passport for Mac drive is a plug and play device tested and designed for Mac and Windows computers for seamless operation. So, you can connect both the drives to the computer's USB port and then manually move the data from one to another drive. ​​​​​​​Need Help? Please see our "'Contact Us" page for information.

  Answered 5 years ago by Western Digital Team

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI have a 2013 MacBook Air and just upgraded to Big Sur OS. Is this compatible with the My Passport?

Asked 5 years ago by reyen.

• A:Answer Yes and perfect for your next Mac.

  Answered 5 years ago by YourmacguyVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs WD My Passport for Mac 2 TB External USB 3.0 Portable Hard Drive compatible as Time Machine with iMac V 10.13.6 with High Sierra?

Asked 5 years ago by Ann.

• A:Answer Hi, Please know that the My Passport for Mac portable storage works straight out of the box with Mac devices and is Time Machine ready. Starting macOS Time Machine Backups to My Passport: https://support-en.wd.com/app/answers/detail/a_id/18952 Need Help? Please see our "'Contact Us" page for information.

  Answered 5 years ago by Western Digital Team

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes this plug into my MacBook Air, or do I need a converter

Asked 5 years ago by Willie.

• A:Answer Hi Willie,  Please be informed that the WD My Passport for Mac has USB 3.2 Gen 1 (Superspeed USB), USB 3.0, USB 2.0 support. Need Help? Please see our "'Contact Us" page for information.

  Answered 5 years ago by Western Digital Team

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs this hard drive fast enough to directly run an application from? Trying to find alternatives for an overheating Mac air 2020. Live classes and school software cause it to overheat and shut down.

Asked 5 years ago by Ajpeepers.

• A:Answer What BS answer from WD! Very misleading... almost an outright lie. USB 3.0 transfer speeds are up to 5 Gbps, but that's not the HDD transfer (read/write) speeds. How about a little honesty and transparency WD? Tell the readers what the read and write speeds are for the drive. Seriously, WD doesn't even include this info in their manual or marketing specs. Based on tech reviews I've seen that include Passport drives, actual transfer speeds are likely in 120-135 Mbps range, so not even close to USB 3.0 transfer speeds.

  Answered 5 years ago by Honesty

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (4)

Q: QuestionDo you have to have an external hard drive plugged into your Mac all the time? Or can you just use it for transferring photos over to it?

Asked 5 years ago by NewtoThis.

• A:Answer Hi NewtoThis, You can use the drive either for Time Machine backup or as extended storage to store photos and specific files onto it. Need Help? Please see our "'Contact Us" page for information.

  Answered 5 years ago by Western Digital Team

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan this be used with Xbox one or Ps4

Asked 5 years ago by Stove.

• A:Answer Hi Chris, The WD My passport for Mac drive is designed to be used with Windows or Mac OS. We recommend using "WD GAMING DRIVE ACCELERATED FOR XBOX" to be used on the Xbox console and "WD GAMING DRIVE (WORKS WITH PLAYSTATION 4)" to be used on Playstation. Please refer to the link mentioned below for more information. WD GAMING DRIVE ACCELERATED FOR XBOX: https://documents.westerndigital.com/content/dam/doc-library/en_us/assets/public/wd/product/portable/wgdxbox1/4078-705152.pdf WD GAMING DRIVE (WORKS WITH PLAYSTATION 4) https://shop.westerndigital.com/en-us/products/portable-drives/wd-gaming-drive-usb-3-0-hdd#WDBDFF0020BBK-WESN Need Help? Please see our "'Contact Us" page for information

  Answered 5 years ago by Western Digital Team

  Helpful (0)Unhelpful (0)ReportAnswer this question