Questions & Answers

Q: QuestionWill this device automatically transfer data from my phone to save or will I be able to do manual transfers from my phone to the external hard drive via WiFi?

Asked 7 years ago by MikeJ.

• A:Answer U will have so it manually by connecting to the wireless network of the HD

  Answered 7 years ago by JagraonVerified Purchase

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Q: QuestionHow many users can be connected to this unit at one time?

Asked 8 years ago by RDM3.

• A:Answer In same time 3 users can connect

  Answered 8 years ago by RevanthBilly

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Q: QuestionIf I am traveling with the kids, will they be able to stream movies from this device to their iPads? Does it create its own local network or must all devices be connected to a WiFi network? Would a phone hotspot suffice?

Asked 8 years ago by Pepperite.

• A:Answer Technically yes. It does create it’s own WiFi network minus the internet. If you will be using your phone as a hot spot, then yes you can connect the wireless pro to your hotspot then accessing the internet via the wireless pro from your iPads. As for streaming movies from your wireless pro, yes it can do it. Whether efficiently, maybe not. Lots of variables that can cause it to under perform. But basically to answer your questions, yes it can.

  Answered 8 years ago by Koa808Verified Purchase

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Q: QuestionCan I ditch the cloud with this? Can I backup my iPhone 8 directly with WiFi to this? Thanks

Asked 5 years ago by Rottenapple.

• A:Answer Hi Rottenapple, In order to know the the backup compatibility please refer to the link given below. https://support-en.wd.com/app/answers/detail/a_id/5783 and https://support-en.wd.com/app/answers/detail/a_id/15048 For additional help you can refer to the user manual, link provided below. http://products.wdc.com/library/UM/ENG/4779-706000.pdf

  Answered 5 years ago by Western Digital Team

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Q: QuestionNeed to replace a failing Apple time capsule to wirelessly back up 2 Macs, 2 iPhones and 2 iPads. Will this product do the job? Any cautions/alternative? Prefer not to buy 9.99 per month larger iCloud service

Asked 5 years ago by Jrc13.

• A:Answer Hi Jrc13, Thanks for showing your interest in WD My Passport Wireless Pro. You can backup your data with time machine backup. Refer to the link given below for more information. http://products.wdc.com/library/UM/ENG/4779-706000.pdf Need Help? Please see our “ Contact Us” page for information

  Answered 5 years ago by Western Digital Team

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Q: QuestionWill this work with ps4? If so how?

Asked 5 years ago by Cameron.

• A:Answer Hi Cameron, Thank you for showing your interest in WD My Passport Wireless Pro. We understand that you want to use this drive with your PS4. We have tested this drive with windowsOS, macOS. The WD My Passport wireless pro is High-capacity, wireless mobile storage designed to accompany professional photographers and videographers in the field for easy and wireless offloading, editing and streaming of captured photos and HD videos. For more information about the WD My Passport wireless pro you can refer to the link given below. http://products.wdc.com/library/AAG/ENG/4178-707203.pdf Moreover, for PS4, you can consider the WD My Passport PlayStation4. Please refer to the link mentioned below to know more about the WD My Passport Play Station 4. http://products.wdc.com/library/AAG/ENG/4078-705139.pdf

  Answered 5 years ago by Western Digital Team

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Q: QuestionWill this device read SD cards directly?

Asked 5 years ago by Skeez.

• A:Answer Yes, seems to be its main selling point .. technology changes so not sure about the new cards that most camer's use..

  Answered 5 years ago by RedandRover

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Q: QuestionI hate to presume so my question is, what wireless adapter does this unit support. 2.4 or 5 ghz ? N or ac?

Asked 6 years ago by Pizzaman.

• A:Answer It works on all the above .. I'm currently on 5GHz AC,

  Answered 5 years ago by RedandRover

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Q: QuestionWill these be restocked before the sale ends? Please let me know. Thank you

Asked 7 years ago by Dre.

Q: QuestionWe have Windows and Mac laptops. Can I create a file to back up my Mac files and a file to backup my Windows files on the same hard drive?

Asked 8 years ago by Rhosalina.

• A:Answer Main problem I had setting it up with a drive map is that Windows doesn't enable SMB protocols by default anymore due to major security problems, which this device likes to use. I'd say without a little technical knowledge you will have those instant regrets ( I did ) but as it is a linux powered box quick to resolve. My mac can connect, but you will have to play with volumes, and be careful of the mac volume options . you m ay more than likely have to choose between exFAT and FAT32 volume format and that I have not done on this drive..many others yes. You may want to look into a more robust network accessible storage unit that WD sells such as the home model rather than this one.

  Answered 5 years ago by RedandRover

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