Questions & Answers

1-10 of 14 Questions
  • Question
    Do you need yifi for boster to work   (2 Answers)

    By Bill November 22, 2015.

    Answers
    • Best 
      Answer

      Thank you for your question. The booster will take the signal outside and bring it into the booster via coaxial cabling from there it will be broadcast to your phone. There is no WiFi connection needed for our boosters.

      By weBoost Customer Support November 24, 2015.

    • Question
      will this booster work in a very small studio apartment with one device, 4 g lte? .i live on the outskirts of a small town here,, never had dropped calls till i moved here in oct.hope it works!.   (3 Answers)

      By indianpony December 4, 2016.

      Answers
      • Best 
        Answer

        It might... First off the phone would definitely need to be sitting in the cradle. Second, the antenna would have to be in a window or outside of it somehow. Good luck

        By mersettr December 5, 2016.

        • Verified Purchaser
        • My Best Buy® Elite Plus Member
    • Question
      Cell phone extender compatibility   (1 Answer)

      I already have a Verizon Extender. Naturally the further away the greater the degradation. Will any of your extenders "marry" themselves to this set up and give me better coverage throughout my house?

      By Anonymous June 22, 2015.

      Answers
      • Best 
        Answer

        The Home 4G and Connect 4G will support the frequencies used by the extender. Separation of the receiving antenna and re-broadcast antenna is required for proper use. It is recommended that the receiving antenna is mounted outside on the roof to pick up signal directly from the cell tower.

        By weBoost June 23, 2015.

      • Question
        can you use a 3g phone with this booster   (1 Answer)

        By Anonymous September 1, 2017.

        Answers
        • Answer

          No, this is only for 4G phones.

          By CommunityAnswer September 2, 2017.

        • Question
          Where can I get a replacement antenna cord. Mine is broken where it fits fits into the booster.   (2 Answers)

          By hank January 31, 2017.

          Answers
          • Answer

            if your using the magnet mount ant that came with the booster you'll need a new ant kit.look in weboost.com they carry all the parts you need for replacement.i also needed large arms for my cradle here,,and found them at 3Gstore.com.also look in walmart they carry alot of we boost replacement parts.hope this helps :)).good luck.the 3Gstore.com also has replacement ant's and cables for weboost products .use the chat option there customer service will help you

            By indianpony June 14, 2017.

            • Verified Purchaser
            • My Best Buy® Member
        • Question
          for we boost support . my alcatel pixi 4 with a 6 inch screen is 3 1/2 inch's wide.if i buy the we boost 4g-sits 2an 1/2 inchs wide,,with the arms spread too 3 1/2 inch's for my cell?.or can i purchase wider cradle arms from we boost direct?. thank you   (1 Answer)

          By indianpony December 5, 2016.

          Answers
          • Answer

            Thank you for your question. The cradle can fit up to 3.1 inches in width with just the standard arms. There are larger cradle arms that may accommodate your phone type, but it would likely be a tight squeeze. For more questions, please reach out to us here: http://support.weboost.com/hc/en-us/requests/new

            By weBoost Customer Support December 6, 2016.

          • Question
            where can i purchase the optional accessory kit for indoor use? does bestbuy carry it or is it a we boost item?   (1 Answer)

            By indianpony December 5, 2016.

            Answers
            • Answer

              Thank you for your question! The 859100 is available through many of our online and store retailers, but the best way to search, is to place the part number in your internet search box. This will pull up all of our online retailers who have the kit available.

              By weBoost Customer Support December 6, 2016.

            • Question
              I have 3 phones in our household. We all three phones receive signal from the weBoost?   (3 Answers)

              By Rina September 20, 2016.

              Answers
              • Answer

                only one phone will work @ a time in the 4G S booster.how ever weboost has several boosters for inside and they will boost any phone within the range of the booster.best buy carries a wide variety of weboost products.hope this helps

                By indianpony June 14, 2017.

                • Verified Purchaser
                • My Best Buy® Member
            • Question
              2 questions here, first does it have to stay in its cradle to work? Also will it work with my phone and wife's phone?   (3 Answers)

              By Forest June 10, 2016.

              Answers
              • Answer

                Yes, or at least, our phones need to be in cradle. My husband and I have different phones; works for both; we have other people using ours without issues.

                By OkieGal June 17, 2017.

                • Verified Purchaser
                • My Best Buy® Member
            • Question
              Do I need an antena to go w it and if so how much are they   (2 Answers)

              By Tex May 31, 2016.

              Answers
              • Answer

                the ant comes in the 4G s kit and long coax too.i use mine inside my apartment here.great booster.. 2 bar gain on my 4 g lte net where i'd have 2 bars in n out b4 , and soild 5 bars on calls

                By indianpony June 14, 2017.

                • Verified Purchaser
                • My Best Buy® Member

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