Questions & Answers

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  • Question
    I have a metal roof and cannot connect to verizon phone will this help?   (8 Answers)

    I have verizon and live in the country with a metal roof. I am loosing calls will the we boost help?

    By sam March 1, 2016.

    Answers
    • Best 
      Answer

      I live in a total metal building and had no cell or Internet service inside. Now I have no issues with either one.

      By RaMP March 11, 2016.

    • Question
      At our cabin in the mountains we can get one (sometimes 2) bars on our cell phone but cannot make calls. Just 1 mile away from our cabin we get a good signal, 3G with 3 bars. Will this weBoost help us to make calls from the cabin?   (5 Answers)

      By Dee July 18, 2017.

      Answers
      • Best 
        Answer

        My cabin is in northern Wisconsin. I had 0 bars inside my cabin that has a metal roof and I was lucky to get one bar outside. I used a app called OpenSignal and it will point you in the direction of your strongest signal. I mounted the Weboost antenna on a pole about 25 feet high and pointed it in the direction the app pointed to. I have 4G when close to the internal antenna and 3G on the front porch which is about 15 feet from the internal antenna. When I made my first call it sounded like the person was in the same room. My cellular service is Verizon and not sure if that will make any difference. I hope this helps.

        By Coop July 18, 2017.

        • Verified Purchaser
        • My Best Buy® Elite Member
    • Question
      I am in no signal of network. I like to know if this system will work for me. I live 12 miles north of Crownpoint, NM.   (2 Answers)

      By Marge April 7, 2016.

      Answers
      • Best 
        Answer

        Thank you for reaching out to us. We would like to have you to reach out to us at 866-294-1660 or here: http://support.weboost.com/hc/en-us/requests/new. We will be able to help you with a recommendation for your area. One note is that if you do not have any signal outside your home or are not able to make any calls outside your home/building, our boosters will not function. We do need a little signal in the area in order for our boosters to work.

        By weBoost Customer Support April 8, 2016.

      • Question
        Is wifi required for this product?   (2 Answers)

        By Winnie June 29, 2017.

        Answers
        • Best 
          Answer

          a wifi is not required, this product searches for the cell tower for a signal, then amplifies it.

          By 43packrat June 29, 2017.

          • Verified Purchaser
          • My Best Buy® Member
      • Question
        How does it work do you put a anntina outside and a box inside?   (3 Answers)

        By Chris May 8, 2016.

        Answers
        • Best 
          Answer

          Thank you for your question. The panel antenna that comes with the unit is weather proof and can be placed outside. From there you will have cable running into the internal booster. After that there is a short run of cable to a desktop antenna and this is where you will receive your broadcast signal. If you have any other questions feel free to reach out to us here: http://support.weboost.com/hc/en-us/requests/new

          By weBoost Customer Support May 10, 2016.

        • Question
          How high should the outside antenna be? Does antenna height or antenna direction matter most?   (3 Answers)

          By Shall May 5, 2017.

          Answers
          • Answer

            It doesn't matter the elevation. Just put in a place where you get the strongest signal.

            By MaxCarnage July 10, 2017.

            • Verified Purchaser
            • My Best Buy® Member
        • Question
          Will this device help my inside reception even if my outside reception is not that great AND can I get my money back if I'm not satisfied?   (2 Answers)

          By CountryBoy May 2, 2017.

          Answers
          • Answer

            Yes even if your signal is weak outside, like at my house, it still produces a great signal inside the house.

            By Bondabing July 4, 2017.

            • Verified Purchaser
            • My Best Buy® Elite Plus Member
        • Question
          Is there a monthly fee or data cost?   (5 Answers)

          By Nanny February 13, 2017.

          Answers
          • Answer

            No there is not.

            By ursabear May 12, 2017.

            • Verified Purchaser
            • My Best Buy® Member
        • Question
          I live in Michigan, about 30 miles northeast of Jackson, MI. I currently have sprint service. I can make calls in very limited areas on my property and reception is spotty. Text messages seem to do ok, but are delayed. Will this booster work for me?   (5 Answers)

          By Lambchop January 17, 2017.

          Answers
          • Answer

            It does for us and we're 12 miles from each commercial signal tower although we are also downhill and that affects signal strength. If this didn't work, you could return it and go with the larger size. Best Buy allows buyers a week or so to test it at home.

            By CAED May 1, 2017.

            • Verified Purchaser
            • My Best Buy® Member
        • Question
          Will this 4G booster work with 6s iphones   (5 Answers)

          By Rock January 1, 2017.

          Answers
          • Answer

            Yes

            By Jhyjohnson March 26, 2017.

            • Verified Purchaser
            • My Best Buy® Elite Member

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