Questions & Answers

Q: QuestionDoes it still have the optimizer feature? I don't see it listed anywhere.

Asked 2 months ago by Anonymous.

Q: QuestionWill this work on my iPad

Asked 4 months ago by wiseuno1.

Q: QuestionDo I have to enter new key code as soon as I purchase Webroot or can I wait until my current subscription expires?

Asked 6 months ago by Enjoy.

Q: QuestionIs webroot included in any best buy subscriptions

Asked 11 months ago by webrootprotection.

• A:Answer I have never seen it included. McAfee is typically the one that is included. But personal opinion here, I think that Webroot is a better product. It's easier to install. You are not bombarded constantly with updates; one purchase of Webroot is good for up to 6 devices. I have never encountered an issue where I had to purchase yet another product in order to resolve a security issue like I have to do with McAfee. It's worth looking into - even if you just got your finances together and recently purchased McAfee. Personal opinion!

  Answered 9 months ago by NancyAVerified Purchase

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Q: QuestionDoes this have vpn protection also

Asked 1 year ago by Kevin.

• A:Answer Yes

  Answered 11 months ago by KevinLVerified Purchase

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Q: QuestionMy Webroot renewal expired on 9/13/24. I'm being asked to update my credit card information on the card I've used before, but due to finances I can't use that card and won't be able to use my debit card until after the 20th. What can I do now?

Asked 1 year ago by Cindy8601.

Q: Questionhow do I renew my webroot

Asked 1 year ago by JKHeinrichs.

• A:Answer You will receive notice via email in plenty of time. The money will be billed to the account associated with the Webroot package, unless you physically go in and change it and then notify Webroot. They will email you a few days before they charge the amount/or withdraw the amount. Then they will you an email as your receipt.

  Answered 9 months ago by NancyAVerified Purchase

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Q: QuestionI will be visiting Italy. Will Webroot protect my computer while I’m there?

Asked 3 years ago by Jaka1952.

• A:Answer Yes, Webroot will still be able to protect your computer while traveling.

  Answered 3 years ago by WebrootTeam

  
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Q: QuestionCan this be installed on an iPhone?

Asked 3 years ago by TFio.

• A:Answer There is a Webroot app for iPhone here: https://apps.apple.com/us/app/webroot-mobile-security/id460986853

  Answered 3 years ago by WebrootTeam

  
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Q: QuestionHow to stop automatic renewal of webroot ?

Asked 3 years ago by BBNGoCats.

• A:Answer BUY BEFORE RENEWAL AND LOAD YOUSELF. EASY TO DO AND LOTS CHEAPER.

  Answered 2 years ago by JohnnieVerified Purchase

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Q: QuestionI just got a new Chromebook and tried to install this. I downloaded the file, but then get an error saying the chrome operating system can't open the file. How do i use webroot with Chrome?

Asked 4 years ago by chrome.

• A:Answer There is a specific chromebook compatible webroot software - please reach out to bestbuy support to see if you received the correct product: 1 (888) 237-8289

  Answered 4 years ago by WebrootTeam

  
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Q: QuestionI'm up for auto renewal on 8/1 for Webroot Internet Security Plus Product Key: SAF8ZDBB24F9F7B5F537. before I update payment info, can you tell me what PUBLISH YEAR this is being renewed at? Is it from 2021 or an earlier year that will auto renew?

Asked 4 years ago by CDavis.

• A:Answer Hello, You will always receive the most up to date version of our software. Even if you were to purchase off the shelf a 2015 copy, when you went to download the software it would be the latest version. If this doesn't answer your question or you would like even more info on your account please feel free to reach out to our free support through phone or ticket https://www.webroot.com/us/en/support/home-contact

  Answered 4 years ago by WebrootTeam

  
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Q: QuestionCan I use this on a Chromebook? Can I purchase this after a subscription is over?

Asked 4 years ago by Chromebook.

• A:Answer Hello, We are soon releasing a chromebook product. For updates and more information please see here https://www.webroot.com/us/en/support/home-contact

  Answered 4 years ago by WebrootTeam

  
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Q: QuestionI received an email that my Webroot Internet Security Plus software is to auto renew on August 1st at $49.99, YET your website has the COMPLETE option with more users at $39.99! how can I get this better product at the lower rate for my auto renewal

Asked 4 years ago by CDavis.

• A:Answer Dont auto renew. You’ll get the best deal by just purchasing online.

  Answered 4 years ago by Justagirl0808Verified Purchase

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Q: QuestionWill my tablet version 4.4.2 work with webroot soft ware

Asked 4 years ago by Tack.

• A:Answer That version # doesn't tell me which kind of tablet you have. Please reach out to BestBuy support for assistance: 1 (888) 237-8289

  Answered 4 years ago by WebrootTeam

  
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Q: QuestionWILL THIS SOFTWARE BE COMPATIABLE WITH THE NEWLY RELEASED M1 CHIP APPLE AIR LAPTOP (NOT INTEL CHIP)?

Asked 5 years ago by APPLEAIR.

• A:Answer Yes, the CPU generally does not determine antivirus compatibility. Please reach out to our support team if you run into any issues: http://webroot.com/us/en/support/home-contact

  Answered 5 years ago by WebrootTeam

  
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Q: QuestionMY GEEK SQUAD MEMBERSHIP INCLUDES WEBROOT SECURE BUT I CAN'T DOWNLOAD IT....WHY NOT??

Asked 5 years ago by Max.

• A:Answer Please reach out to bestbuy support: 1 (888) 237-8289

  Answered 5 years ago by WebrootTeam

  
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Q: QuestionIs this the right product for my new pixel Slate?

Asked 5 years ago by kate.

• A:Answer Since the pixel slate is running chrome OS and not android, you will get a limited number of features from webroot. The primary one you'd get is our Web filtering extension for the chrome browser.

  Answered 5 years ago by WebrootTeam

  
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Q: QuestionHow do I find the subscription key for Webroot on BestBuy.com? I purchased it March 2020. I used it once on a desktop that I returned But I did not return the software.

Asked 5 years ago by GrandmaV.

• A:Answer The below community answer nails this perfectly! Thanks :)

  Answered 5 years ago by WebrootTeam

  
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