Questions & Answers

Q: QuestionDoes this model have a built in light and adjustment button to light up your stove top.

Asked 3 years ago by DianeH.

• A:Answer Hello DianeH! Yes, this model has a overhead light. We hope this helps.

  Answered 3 years ago by WhirlpoolTeam

  
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Q: QuestionWhen I press "open" button on touch panel, door does not open -- microwave makes gurgiing noise. Disconnect power and plug back in microwave goes back to normal. I can manually open door and start microwave but touching open button starts noise again.

Asked 3 years ago by Herb.

This question was asked about the related product: Whirlpool - 1.1 Cu. Ft. Low Profile Over-the-Range Microwave Hood Combination - Stainless Steel

• A:Answer Hello Herb! We are terribly sorry to hear about your concern. We would recommend contacting Whirlpool® at 800-253-1301. We are available Monday & Tuesday 8 AM - 8 PM and Wednesday through Friday 9 AM - 7 PM. They will be better able to assist you.

  Answered 3 years ago by WhirlpoolTeam

  
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Q: QuestionWhat is the "Scrolling Electronic Display" feature on the whirlpool low profile, stainless steel finger print resistant microwave, mode# WML75011HZ ?

Asked 3 years ago by Anonymous.

This question was asked about the related product: Whirlpool - 1.1 Cu. Ft. Low Profile Over-the-Range Microwave Hood Combination - Stainless Steel

• A:Answer Hello, it will scroll the display options and you would press the option that is desired. We hope this helps.

  Answered 3 years ago by WhirlpoolTeam

  
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Q: QuestionCan the light be turned on to illuminate the stove without opening the microwave door

Asked 3 years ago by Scooter17.

This question was asked about the related product: Whirlpool - 1.1 Cu. Ft. Low Profile Over-the-Range Microwave Hood Combination - Stainless Steel

• A:Answer Hello Scooter17. For Microwave model WML75011HZ, the light button is on the front of the frame. Yes you can control the light without open the door. We hope this helps!

  Answered 3 years ago by WhirlpoolTeam

  
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Q: QuestionMy cabinets are 12 inches deep, but due to the wall tile the distance from the wall the the cabinet front is 11.5 inches. Can this be installed over the tile, or will I have to remove the tile? Thank you.

Asked 3 years ago by JPeesh.

• A:Answer should work as is

  Answered 3 years ago by Happy

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Q: QuestionCan this microwave be installed between cabinets. For example I currently have a long pantry and I would like to replace the cabinets and put the microwave between the top cabinet and the pantry below. Does this then have to be vented out the back wall?

Asked 3 years ago by Dawn.

• A:Answer Hello Dawn, we can only recommend the appliance be installed per the Installation Instructions, https://bit.ly/3Msg5Lj. Thank you for your inquiry on our Whirlpool appliances.

  Answered 3 years ago by WhirlpoolTeam

  
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Q: QuestionI need a replacement bulb for underneath the microwave to light up the stove top. Where can I find the part to replace the bulb ?

Asked 3 years ago by CjpJ.

• A:Answer Hello CJPJ, You may visit www.Whirlpoolparts.com to find and purchase parts online, chat with a parts specialist, or you may also call (844)200-5440 7 AM -Midnight - 7 days a week, to speak with a part specialist by phone.

  Answered 3 years ago by WhirlpoolTeam

  
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Q: QuestionHow do I reheat or heat an item for only 7 seconds? My cat is a 'diva' and likes her wet food from the fridge warmed just a bit. =^..^=

Asked 3 years ago by Dewy.

• A:Answer Press 7, close the door, and then press Start.

  Answered 3 years ago by k8te

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Q: QuestionIs the mounting bracket included?

Asked 3 years ago by Lane11.

• A:Answer Yes it is.

  Answered 3 years ago by AnonymousVerified Purchase

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Q: QuestionI just installed the microwave. I read the instructions to set the clock and it is not working. Please tell me what to do if it is not in the manual that came with microwave. I looked at some videos and my microwave does not show a submenu.

Asked 4 years ago by Patricia.

This question was asked about the related product: Whirlpool - 1.1 Cu. Ft. Low Profile Over-the-Range Microwave Hood Combination - Stainless Steel

• A:Answer Hello Patricia, we are sorry to hear this. The clock is a 12-hour (12:00-11:59) clock. Touch CLOCK, enter time, then touch CLOCK or the Start control. Enter the time and then press the start button. We hope this helps.

  Answered 4 years ago by WhirlpoolTeam

  
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Q: QuestionI have two whirlpool microwaves. On the countertop size I can gear the end of cook time sound even if I'm upstairs. On my WML75011hz I can Barely hear the sound if I'm next to it after adjusting volume to highest level. Thank you for any help!

Asked 4 years ago by Bob.

This question was asked about the related product: Whirlpool - 1.1 Cu. Ft. Low Profile Over-the-Range Microwave Hood Combination - Stainless Steel

• A:Answer Hi Bob, Keypad tones and volume can be adjusted. Press CLOCK to reach the Sound submenu. 1. Button Tones On and Off: Press 1-On 2-Off 2. Volume: Press 1-Low, 2-Med, 3-High Pressing the Start keypad, pressing the CLOCK keypad will save.

  Answered 2 years ago by WhirlpoolTeam

  
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Q: Questioncan i install in a cabinet that has exterior vent for it and a side vent in end cabinet for air circulation

Asked 4 years ago by maybuy.

• A:Answer Hello maybuy! We can only recommend the appliance be installed per the Installation Instructions. We do apologize.

  Answered 4 years ago by WhirlpoolTeam

  
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Q: Questionis there a filler kit that will work with this unit- we have a 36 in opening. thank you

Asked 4 years ago by Lisa.

• A:Answer Hello Lisa, yes, there are filler kits for this model. They are 8171336 White, 8171337 Black, 8171338 Biscuit, 8171339 Stainless Steel, and 99403 Almond. We hope this helps.

  Answered 4 years ago by WhirlpoolTeam

  
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Q: QuestionMy microwave is very noisy. It was installed before we moved into our home. Is there a problem or was it installed wrong?

Asked 4 years ago by Anonymous.

• A:Answer Hey , we value your time and would like to look into the concerns with your appliance. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.

  Answered 4 years ago by WhirlpoolTeam

  
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Q: QuestionIs there a reset button on model WML 5501 HS-2

Asked 4 years ago by Anonymous.

• A:Answer Hello! No, there is not a reset button that model. We do apologize. You may reset by disconnecting the power at the breaker box in the home for one minute or unplugging the unit. Thank you for your inquiry on our Whirlpool appliances.

  Answered 4 years ago by WhirlpoolTeam

  
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Q: QuestionWe just installed our microwave on the wall above the stove. Do I need to remove the charcoal filters and why? This is a little confusing to me.

Asked 4 years ago by Deb.

This question was asked about the related product: Whirlpool - 1.1 Cu. Ft. Low Profile Over-the-Range Microwave Hood Combination - White

• A:Answer Hello Deb, the charcoal filters will be changed every 6 months. We hope this helps.

  Answered 4 years ago by WhirlpoolTeam

  
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Q: QuestionCan I put this microwave under my cabinet instead of my range ?

Asked 4 years ago by Anonymous.

• A:Answer Hello, this model is designed to be installed over a range. We would not be able to recommend installing it any other way. We hope this helps.

  Answered 4 years ago by WhirlpoolTeam

  
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Q: Questionmust you use charcoal filter? and if so - how do you purchase replacements and cost

Asked 4 years ago by Anonymous.

This question was asked about the related product: Whirlpool - 1.1 Cu. Ft. Low Profile Over-the-Range Microwave Hood Combination - Black

• A:Answer Hi! This particular model can be vented to the exterior or to recirculate. If you install this unit to use the recirculation venting, you will need the charcoal filters, part number W11322423. Please don't hesitate to reach out if you require further assistance at Whirlpool 866-698-2538 Mon-Tues 8 AM-8 PM Wed-Fri 9 AM-7 PM ET

  Answered 4 years ago by WhirlpoolTeam

  
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Q: QuestionCan this microwave be installed in a different place? I already have it but hate that it sticks out. Another suggestions would be grea. Thanks

Asked 4 years ago by Mlaw.

This question was asked about the related product: Whirlpool - 1.1 Cu. Ft. Low Profile Over-the-Range Microwave Hood Combination - Stainless Steel

• A:Answer Hello Mlaw! We can only recommend the appliance be installed per the Installation Instructions for proper installation of the appliance. We hope this helps.

  Answered 4 years ago by WhirlpoolTeam

  
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