Questions & Answers

Q: QuestionWhat parts are needed to "convert" this fan to operate as a "recirculating" unit ?? And are those parts available only through Whirlpool , or are they generally available elsewhere?

Asked 5 years ago by Anonymous.

• A:Answer This Whirlpool® Microwave comes set up for recirculating ventilation.

  Answered 4 years ago by WhirlpoolTeam

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Question2 QUESTIONS CAN THE LED LIGHT BE ADJUSTED BRIGHTER AS it is VERY DARK UNDER THE UNIT EVEN WITH LIGHT ON HIGH? ALSO NO BACK LIGHT ON LED PAD IS VERY HARD TO SEE NOS. BEING BLACK...2 THINGS I FIND DISTRACTING..

Asked 5 years ago by RICHT.

• A:Answer even on high the light is quite low/dark. I see it is only 25 watts. Can it be replaced by a 40 watt halogen light?

  Answered 2 years ago by deefee2

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionWe’re can I by factory filters for this unit

Asked 5 years ago by Zup.

• A:Answer Zup, please reach out to Best Buy Customer Care at 1(888)237-8289 for further assistance. We hope this helps.

  Answered 4 years ago by WhirlpoolTeam

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI purchased this unit a little over 2 years ago. The unit stopped working for cooking purposes, no turntable movement, no fan, no work light. But the control panel is totally functional and displays properly. Timer works. Any ideas?

Asked 5 years ago by Kenner.

This question was asked about the related product: Whirlpool - 1.1 Cu. Ft. Low Profile Over-the-Range Microwave Hood Combination - Stainless Steel

• A:Answer Hello Kenner! We are terribly sorry to hear about your concern. We would recommend contacting Whirlpool at 800-253-1301. We are available Monday & Tuesday 8 AM - 8 PM and Wednesday through Friday 9 AM - 7 PM. They will be better able to assist you.

  Answered 4 years ago by WhirlpoolTeam

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI want the matching electric range/oven ceramic top. Same width?

Asked 5 years ago by Anonymous.

• A:Answer Did not install the microwave. I returned it before opening the box. Sorry I can't be helpful. Suggest you use the Consultation service at Best Buy.

  Answered 5 years ago by DissatisfiedVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs this microwave vent less / Recirculating as well as being able to vent to the out side

Asked 5 years ago by Jame.

• A:Answer Hello Jame. This Whirlpool® Microwave can be vented through the exterior or recirculating.

  Answered 4 years ago by WhirlpoolTeam

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionThe light and fan button will not work anymore. Is there a fuse that could have went out? We are not sure where to look for it? When I press it doesn’t even make a sound. Thanks for your help!

Asked 5 years ago by Anonymous.

• A:Answer We are terribly sorry to hear about your concern. We would recommend contacting Whirlpool® at 800-253-1301. We are available Monday & Tuesday 8 AM - 8 PM and Wednesday through Friday 9 AM - 7 PM. They will be better able to assist you.

  Answered 4 years ago by WhirlpoolTeam

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhat are the outside dimensions of unit

Asked 5 years ago by H123.

• A:Answer Hello Curious. The depth is 18 inches, the height is 10 5/16 inches and the width is 29 7/8 inches for this Whirlpool® Microwave.

  Answered 5 years ago by WhirlpoolTeam

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes the blower have to be reversed to vent it out of the house? The installation manual only gave direction to attach the damper, and did not specify if the blower had to be changed.

Asked 5 years ago by Jess.

• A:Answer Blower only vents one way. Air is sucked in around lights and is pushed out the back or top.

  Answered 5 years ago by RickVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionWhat should be the clearance from the top of the stove to the bottom of the microwave?

Asked 5 years ago by jimbo.

• A:Answer jimbo, please visit https://bit.ly/3apvGdh and refer to page 3 for more information.

  Answered 4 years ago by WhirlpoolTeam

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionHow to unlock the control lock

Asked 5 years ago by Annie.

• A:Answer Hello Annie. You will need to press the cancel button for 3 seconds to unlock the keypad. We hope this helps!

  Answered 5 years ago by WhirlpoolTeam

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questioni have microwave wml75011h-2 it has a material type charcoal filter type shown on page 6 in user guide w11236923a.bottom right number 2 .this is a soft pliable matterial resembels a thin green pot scrubber only it is brown in color . -item #???

Asked 5 years ago by charcoal.

This question was asked about the related product: Whirlpool - 1.1 Cu. Ft. Low Profile Over-the-Range Microwave Hood Combination - White

• A:Answer charcoal, the Charcoal Filter part number is W11284565. We hope this helps!

  Answered 5 years ago by WhirlpoolTeam

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan this be installed on a wall that is tiled? Or does it need to be installed directly on drywall? I know it needs at least one stud and finding one might be difficult with tile not sure installers can do but if so can it be installed on tile?

Asked 5 years ago by Marc.

This question was asked about the related product: Whirlpool - 1.1 Cu. Ft. Low Profile Over-the-Range Microwave Hood Combination - Black

• A:Answer Hi Marc, To make sure the appliance is installed on the proper wall and studs. We would recommend to review the installation instructions. We hope this helps.

  Answered 4 years ago by WhirlpoolTeam

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionHi, does The $199 geek squad installation include taking out the existing microwave/ built in fan , there is not a range hood but rather a existing microwave..Thankyou

Asked 5 years ago by Bren.

• A:Answer Hello Bren. Please reach out to Best Buy Customer Care at 1(888)237-8289 for further assistance. We hope this helps.

  Answered 5 years ago by WhirlpoolTeam

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI installed this microwave a couple of weeks ago. All of the buttons worked for the first time I used the product, but now specific numbers do not work. I have tried turning unit off and unplugging. The same numbers still do not work.

Asked 5 years ago by Delaney.

This question was asked about the related product: Whirlpool - 1.1 Cu. Ft. Low Profile Over-the-Range Microwave Hood Combination - Stainless Steel

• A:Answer Hey Delaney, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link. https://bit.ly/3hI2dhd

  Answered 5 years ago by WhirlpoolTeam

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat bulb do I buy for under the hood of my Whirlpool microwave WML55011HS? Can you provide part # please? Thanks

Asked 5 years ago by Kristin.

• A:Answer Kristin, please visit https://bit.ly/3rOa7u5 and refer to page 5 for more information.

  Answered 5 years ago by WhirlpoolTeam

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionRE: Model WML75011HB. We have had this microwave for 2 yrs and the fan & light buttons on the left-hand side quite working. Are there any solutions to get these buttons working again?

Asked 5 years ago by CheapFix.

This question was asked about the related product: Whirlpool - 1.1 Cu. Ft. Low Profile Over-the-Range Microwave Hood Combination - Stainless Steel

• A:Answer Hi CheapFix, If the button is not working properly we would recommend to contact Customer service for further assistance. We hope this helps.

  Answered 4 years ago by WhirlpoolTeam

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs there a light on the bottom that shines over the stove?

Asked 5 years ago by DD1529.

• A:Answer Hello DD1529, Yes this unit does have a light underneath that will shine on the cooktop. We hope this helps.

  Answered 4 years ago by WhirlpoolTeam

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (5)

Q: QuestionWhat could be the problem when all things work on the microwave except light inside which now don't make the microwave come on

Asked 5 years ago by 4567.

This question was asked about the related product: Whirlpool - 1.1 Cu. Ft. Low Profile Over-the-Range Microwave Hood Combination - Black

• A:Answer Hi 4567, In regards to the light not coming on this could be due to the light being out and needing to be replaced. If it is more than that and the unit is not working at all. That may require a service call. We hope that helps.

  Answered 4 years ago by WhirlpoolTeam

  
  Helpful (0)Unhelpful (0)ReportAnswer this question