Questions & Answers

Q: QuestionDoes this microwave have a turn off for the turntable tray?

Asked 5 years ago by Anonymous.

• A:Answer Not that I have found

  Answered 5 years ago by MamadukesVerified Purchase

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Q: QuestionIs the glass plate inside supposed to turn back and forth instead of going around in a circle? Kind of strange

Asked 5 years ago by Espygang.

• A:Answer Found tape on the turning piece. Plastic piece with little wheels is kind of weird. It isn’t round like the usual ones

  Answered 5 years ago by Anonymous

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Q: QuestionI purchased this less than 2 years ago and the cooktop lightbulb recently stopped working. I bought a new appliance lightbulb (40 watt), installed it, and the light control won't work. The dimmer did not work and it wouldn't turn off. Please advise!!!

Asked 5 years ago by Dani.

This question was asked about the related product: Whirlpool - 1.7 Cu. Ft. Over-the-Range Microwave - Stainless Steel

• A:Answer Hello Dani! We are terribly sorry to hear about your concern. We would recommend contacting Whirlpool® at 800-253-1301. We are available weekdays, between 8 am to 8 pm EST. They will be better able to assist you.

  Answered 5 years ago by WhirlpoolTeam

  
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Q: QuestionI have a whirlpool gold microwave. need instruction in using the lower ppower.

Asked 5 years ago by Anonymous.

This question was asked about the related product: Whirlpool - 1.7 Cu. Ft. Over-the-Range Microwave - Stainless Steel

• A:Answer You would need to touch the cook time, touch the number keypads to enter the time then press the cook power and touch the number keypads to enter the power level (10-90) and then touch the start control. We hope this helps!

  Answered 5 years ago by WhirlpoolTeam

  
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Q: QuestionWhat usually is the measurement for a 1.7 over the range microwave

Asked 5 years ago by dale.

• A:Answer Hello Dale, the dimensions are; Depth(IN,inches) 15 9/16, Height(IN,inches) 17 1/8, and Width (IN,inches) 29 15/16. Hopefully this information is beneficial to you. Thank you for your inquiry regarding our Whirlpool appliances!

  Answered 5 years ago by WhirlpoolTeam

  
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Q: QuestionDoes this microwave have a pivot hinge so I have clearance next to a cabinet I can't open the door with the LG microwave I just bought

Asked 5 years ago by Hoch.

This question was asked about the related product: Whirlpool - 1.7 Cu. Ft. Over-the-Range Microwave - Black

• A:Answer No it does not. Needs adequate spacing to open next to cabinet door.

  Answered 2 years ago by EmmieS

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Q: QuestionWhy does this microwave not have a vent or cover on the top? See photos.

Asked 5 years ago by 1012.

• A:Answer It does, mine vents thru the top to outside

  Answered 5 years ago by MOJOVerified Purchase

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Q: QuestionMy Whirlpool microwave over the range Model WMH32519F0 Serial no. TR 6 46 78015 the only thing that works is the light. Can it be fixed? Burry 73

Asked 5 years ago by Burry73.

• A:Answer Burry73, we would recommend you contacting Whirlpool's call center for troubleshooting at 800-253-1301. The hours of operation are Monday-Friday 8am-8pm and Saturday 8am-4pm Eastern Standard Time.

  Answered 5 years ago by WhirlpoolTeam

  
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Q: QuestionI just purchased the whirlpool above the range microwave and like it a lot but why can’t I get the microwave to suck up the steam from stove top cooking, the steam goes right past the microwave door on all 3 speeds?

Asked 5 years ago by Grace.

• A:Answer Burry73, we would recommend you contacting Whirlpool's call center for troubleshooting at 800-253-1301. The hours of operation are Monday-Friday 8am-8pm and Saturday 8am-4pm Eastern Standard Time.

  Answered 5 years ago by WhirlpoolTeam

  
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Q: QuestionIs this available today in white?

Asked 5 years ago by Dennis.

• A:Answer Yes.

  Answered 2 years ago by user205569

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Q: QuestionMy wife and I are looking to replace our existing Whirlpool microwave model #WMH53520AS. We are confused as to which model is a suitable (closest match) to our old microwave. Is it Model WMH53521HZ or WMH31017HS???

Asked 5 years ago by Replacement.

This question was asked about the related product: Whirlpool - 1.7 Cu. Ft. Over-the-Range Microwave - Stainless Steel

• A:Answer Replacement, model WMH53521HZ is the closest match to the model you have right now. We hope this helps!

  Answered 5 years ago by WhirlpoolTeam

  
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Q: QuestionModel WMH31017HZ , just installed. Turntable will not move when weight is in "center", result, no turn, no heat. HOWEVER, coffee mug on perimeter of table, it rotates and heats. Tried plate with mug in center, no turn, no heat. Please advise.

Asked 5 years ago by AB.

• A:Answer Hey AB, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.

  Answered 5 years ago by WhirlpoolTeam

  
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Q: QuestionDoes this unit have a light for the range?

Asked 5 years ago by Anonymous.

• A:Answer Yes, the Microwave has a lower work surface light.

  Answered 5 years ago by WhirlpoolTeam

  
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Q: QuestionI have purchased one of these microwave and I’m needing the mounting brackets. Does anybody know what the part number is for it or where I can get one?

Asked 5 years ago by Anonymous.

This question was asked about the related product: Whirlpool - 1.7 Cu. Ft. Over-the-Range Microwave - Stainless Steel

• A:Answer The mounting plate part number for this model Microwave is W11025649.

  Answered 5 years ago by WhirlpoolTeam

  
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Q: Questionwhere is heating element at?

Asked 5 years ago by zandi.

• A:Answer It’s heating my front room and kitchen easy.

  Answered 5 years ago by Starcita

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Q: Questioncan this microwave be placed in an existing cabinet.

Asked 5 years ago by Anonymous.

• A:Answer That is a great question. We are attaching a link to the installation which should answer all of your questions moving forward. https://www.whirlpool.com/content/dam/global/documents/201904/installation-instructions-w11199602-revb.pdf

  Answered 5 years ago by WhirlpoolTeam

  
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Q: QuestionCan this microwave be just mounted on a wall and not Above a range?

Asked 5 years ago by Mary.

• A:Answer Hello Mary, Unfortunately, it cannot. Hopefully this information is beneficial to you. Thank you for your inquiry regarding our Whirlpool appliances!

  Answered 5 years ago by WhirlpoolTeam

  
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Q: QuestionHello, We are renting an apartment that has this microwave and the cooking guide sticker is missing - can anyone post a photo of theirs to show what the reheat and cook button presets are? I push it and it just shows 1,2 etc but doesn’t show more info

Asked 5 years ago by Kdika.

• A:Answer Here’s the label.

  Answered 5 years ago by Phoenixpcguy

  • 
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Q: QuestionWhat is the weight of the microwave

Asked 5 years ago by North.

• A:Answer North, the gross weight of the Microwave is 63 pounds.

  Answered 5 years ago by WhirlpoolTeam

  
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