A:AnswerHello BuffaloGal! We are terribly sorry to hear about your concern. We would recommend contacting Whirlpool® at 800-253-1301. We are available Monday & Tuesday 8 AM - 8 PM and Wednesday through Friday 9 AM - 7 PM. They will be better able to assist you.
A:AnswerHi! You can use cast iron cookware with the convection feature, as long as it fits properly and the weight doesn't appear to stress the racks, as this is a smaller unit. You will not be able to use the cast iron during a Microwave function, however.
A:AnswerThe vents are in the back and although the microwave has a powerful fan the design doesn’t allow it to move much air and the fans being in the back doesn’t help. I just had a repair person check the fan and he told me about the design flaw. The microwave works great it’s just the air movement of the fan which is the issue.
A:AnswerHi! You can locate that information on page 23 of the Use and Care guide for your unit under the heading "Installing and Replacing Lightbulbs & Filters." Here is the link to that document. https://bit.ly/3dxoxcI
A:AnswerHey -, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. We would recommend contacting us directly at 1-800-253-1301. We're open from 8 am to 8 pm. EST Monday through Friday.
A:AnswerHi Karen, for this Whirlpool - 1.9 Cu. Ft. Convection Over-the-Range Fingerprint Resistant Microwave with Sensor Cooking, Always place the steamer vessel on the glass turntable.Check that the turntable turns freely before starting the microwave oven.
A:AnswerHi Gmascuba, you can locate that information by going to the following link and selecting the installation instructions. There will be a list on page 2 of that document that lists that information. Here is the link: https://bit.ly/2Otqddz
A:AnswerHello, If the light is out we would recommend to contact Customer service to see if they can provide assistance on this issue. We hope this helps.
