Questions & Answers

Q: QuestionDoes this ice maker keep the ice frozen or does it need to be moved to a different freezer?

Asked 3 years ago by Dixie.

• A:Answer It constantly melts and drains old ice and makes new ice. The model I purchased needed an external pump to drain/remove the water from melted ice.

  Answered 3 years ago by Anonymous

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Q: QuestionDoes this ice maker come with a trim kit for a panel to match cabinets?

Asked 3 years ago by RGP.

This question was asked about the related product: Whirlpool - 15" 29-Lb. Freestanding Icemaker - Black

• A:Answer Hello RGP. This Whirlpool® Ice Maker does not come with a trim kit.

  Answered 3 years ago by WhirlpoolTeam

  
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Q: QuestionWe need to replace our built in ice maker. How do I determine if the current ice maker has a drain pump?

Asked 3 years ago by Tex.

• A:Answer It does not have a drain pump. You will have to buy that separately.

  Answered 3 years ago by AnonymousVerified Purchase

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Q: QuestionShould ice maker be turned off when not in residence more than 2 months ?

Asked 3 years ago by ac.

• A:Answer I would

  Answered 3 years ago by TXiceeaters

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Q: QuestionCan Ice shape be changed on this unit? I find ice melts very quickly. Would prefer a larger cube

Asked 4 years ago by Norma.

• A:Answer I have a installed cup which is metal and 7 hrs later the ice is still 25 percent remaining. I’m talking about going to sleep with water on the night stand.

  Answered 3 years ago by TXiceeaters

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Q: QuestionWhere do I get cleaner for this Ice maker or can I use any cleaner?

Asked 4 years ago by Anonymous.

• A:Answer You should use a nickel-safe ice machine cleaner. White vinegar works pretty well too. You need an acid cleaner to remove the scale deposits. ONLY after it is thoroughly rinsed, you need a chlorine bleach solution to remove the mildew and mold. Sometimes it takes a couple of rounds of each. A good bit of the mineral scale and mildew is not really washed by the cleaning cycle though... it takes some manual cleaning once in a while...

  Answered 2 years ago by cmac

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Q: QuestionCan anyone tell me how many amps this unit requires? I can see voltage at 115 but cannot see amps draw

Asked 4 years ago by Bigsound.

• A:Answer Bigsound, please visit https://bit.ly/3d6FGsp and refer to page 3 for more information.

  Answered 4 years ago by WhirlpoolTeam

  
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Q: QuestionIs this machine air cooled or water cooled?

Asked 4 years ago by Tjch.

• A:Answer Air cooled

  Answered 3 years ago by AnonymousVerified Purchase

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Q: QuestionPanel ready ?

Asked 4 years ago by Anonymous.

• A:Answer Hello! No, this model is not panel ready. We hope this helps.

  Answered 4 years ago by WhirlpoolTeam

  
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Q: QuestionWould you recommend this for outdoor use?

Asked 4 years ago by Pdazzle.

Q: QuestionAre installation services provided?

Asked 4 years ago by Chrystal.

• A:Answer They are, but Best Buy is Terrible when it comes to Customer Service and scheduling for installation. I was on the phone 4 times because of phantom cancelations for installation and haul away. When your time is valuable, Best Buy doesn't care. They canceled an appointment for an installation and Haul Away without notifying me the canceled the appointment. Just Terrible.

  Answered 4 years ago by gonedeep

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Q: Questioncan you purchase a replacement ice scoop? How?

Asked 4 years ago by BabsG.

• A:Answer Hello BabsG. Please reach out to Best Buy Customer Care at 1(888)237-8289 for further assistance. We hope this helps.

  Answered 4 years ago by WhirlpoolTeam

  
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Q: QuestionWhat does my plumber have to do regarding water hookup and drainage?

Asked 4 years ago by Cindy.

This question was asked about the related product: Whirlpool - 15" 29-Lb. Freestanding Icemaker - White

• A:Answer Depends on how you plan on draining the ice maker and where you're getting your water source.

  Answered 4 years ago by gonedeep

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Q: QuestionHOW EASY IS IT TO CLEAN THIS ICE MAKER AND REPLACE THE FILTER? HOW EXPENSIVE IS THE FLUID AND THE CARTRIDGE?

Asked 4 years ago by RALPH.

• A:Answer Filter is 50 dollars for the name brand, and they get replaced every 9 months. The cleaner is much cheaper.

  Answered 4 years ago by gonedeep

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Q: Questionhow often does ice maker need to be cleaned and how difficult is the cleaning? It would be in a small bar area,

Asked 4 years ago by RALPH.

• A:Answer It depends on the “hardness” of the water in your home. Basically, the higher the calcium content, the more often you will need to clean it. The “clean” light is only based on a preset time from the factory. It may be way too soon or not soon enough

  Answered 3 years ago by AnonymousVerified Purchase

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Q: QuestionWill this Ice Makers really be available July 22nd ??

Asked 4 years ago by Jay.

• A:Answer Hello Jay, Please reach out to Best Buy Customer Care at 1(888)237-8289 for further assistance. We hope this helps.

  Answered 4 years ago by WhirlpoolTeam

  
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Q: QuestionDoes this machine have an automatic shut off? Must you use the filter? The water going into the machine is already filtered.

Asked 5 years ago by Bobby.

• A:Answer Yes, it stops when the bin sensor senses ice. Use of the filter is optional

  Answered 3 years ago by AnonymousVerified Purchase

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Q: QuestionDoes this unit have a pump?

Asked 5 years ago by Anonymous.

• A:Answer This Whirlpool® Ice Maker does not have a pump.

  Answered 5 years ago by WhirlpoolTeam

  
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Q: QuestionCan this be used in outdoor kitchen?

Asked 5 years ago by docaj.

• A:Answer docaj, please visit https://bit.ly/2IcRxcP and refer to page 2 for more information on the location requirements for this Whirlpool® Ice Maker.

  Answered 5 years ago by WhirlpoolTeam

  
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