Questions & Answers

9 Questions & 11 Answers
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  • Question
    Does the water dispenser support tall glasses and water bottles? What is the maximum height of a glass that would fit under the water filler?   (1 Answer)

    By Pete July 31, 2017.

    Answers
    • Answer

      The water/ice dispenser is poorly designed. We actually returned our first refrigerator (at the suggestion of tech support) and the replacement (same model) behaved the same way. When you pull the glass back to stop water or ice flow, the flow continues for a few seconds, so you're left with water or ice spilling, unless you wait long enough. And even when you do, you have to pull back so far that the lip of a normal-sized glass is barely under the dispenser. Our old refrigerator stopped instantly and was economically designed so any glass would work. The family has mostly stopped using this feature due to its poor usability. A big disappointment; we wish we went with another model or brand.

      By Oilcan July 31, 2017.

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      • My Best Buy® Elite Member
  • Question
    Humidity control does not seem to be working, all items taken out of the refrigerator has moisture on them. Is there a fix for this problem?   (1 Answer)

    Answers
    • Answer

      Paul, Some moisture buildup is normal. If the room the Refrigerator is located in is a humid environment that will contribute to moisture build up. Also if the doors are opened often or not closed completely it will allow humid air to enter into the Refrigerator causing the moisture build up. However, if you feel that the unit is not working as designed please contact us directly at 1-800-253-1301. We are open Monday-Friday from 8:00am-8:00pm and Saturday 8:00am-4:30pm EST.

      By WhirlpoolTeam June 27, 2017.

    • Question
      Does a water filter need to be in place to operate properly, as I have a whole house water filtration system and do not need the water filtered a second time?   (1 Answer)

      Answers
      • Answer

        Edmonds, you do not need a water filter in the appliance if you are using a whole house water filter.

        By WhirlpoolTeam November 25, 2016.

      • Question
        The one we now have is 29 1/2" deep, 32 1/2" wide and 65 1/2" high. How many cu. feet is that. The 25.4 cu. feet is too big. What are the measurements for the 22 cu. feet? Why is it more expensive than the 25.4 cu. feet?????   (0 Answers)

      • Question
        Do I need to purchase any accessories?   (2 Answers)

        By Anonymous May 24, 2015.

        Answers
        • Answer

          Hello. Some accessories that you may need would be for the refrigerator would be a water filter, stainless steel cleaner, produce preserver starter kit and/or stainless steel cleaner and polisher. Hopefully this information is beneficial to you. Thank you for your inquiry regarding our Whirlpool appliances! Sincerely, Aisha B.

          By WhirlpoolTeam June 18, 2015.

        • Question
          How is depth measured?   (1 Answer)

          Is the depth measurement based on the back of the fridge to the front of the door or front of the door handle?

          By Anonymous October 26, 2013.

          Answers
          • Answer

            Dear Customer: Model WRS342FIAW depth measures 34 5/8". Below lists the breakdown of different depth measurements. Depth Closed Excluding Handles 32 3/8" Depth Closed Including Handles 34 5/8" Depth Excluding Doors 27 1/2" Depth With Door Open 90 Degree 49 7/8" You may also view the following link to access this refrigerator's dimension guide: http://www.whirlpool.com/digitalassets/WRS342FIAW/Dimension%20Guide_EN.pdf Hopefully this information is beneficial to you. Thank you for your inquiry regarding our Whirlpool appliances!

            By TeamWhirlpool October 28, 2013.

            • Team Whirlpool
        • Question
          does the stainless steel finish match the stainless finish on ge profile appliances   (1 Answer)

          By Anonymous October 10, 2013.

          Answers
          • Answer

            Dear Customer: Unfortunately, we are not able to advise what type of finish GE or any other brand offers. Since we cannot confirm if our stainless steel will match GE's stainless steel, we can only recommend seeking a dealer that carries both brands to compare in the store. Hopefully this information is beneficial to you. Thank you for your inquiry regarding our Whirlpool appliances!

            By TeamWhirlpool October 10, 2013.

            • Team Whirlpool
        • Question
          whirlpool refiigertator   (3 Answers)

          is it the whirlpool side by side refrigerator model # WRS 342 FIAW has door open alarm? I see other store say yes for the door alarm.

          By Anonymous September 29, 2013.

          Answers
          • Answer

            It has a red light display indicating when a door is open.

            By Woodman March 29, 2014.

          • Question
            Purchased this fridge that was delivered on 8/20/2013. Price is now advertised for the same model at a lower cost.   (1 Answer)

            Can I get reimbursed the difference? Price paid was $1400.00. New price advertised is now $1349.00 for the same fridge.

            By JoFan August 21, 2013.

            Answers
            • Answer

              If you purchased the fridge on BestBuy.com, you can request a price match by calling 1-888-BEST-BUY (1-888-237-8289). If you purchased the fridge at your local store, then you will need to visit a store in your area to request a price match. For more information, make sure to check out our Low Price Guarantee: http://bbyurl.us/LPG

              By AaronGS August 21, 2013.

              • Best Buy Staff

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