Questions & Answers

Q: QuestionDoes this refrigerator have a humidity controlled crisper drawer?

• A:Answer Yes, this refrigerator has a humidity-controlled crisper drawer.

Q: QuestionIs the refrigerator equipped with LED lighting?

• A:Answer Yes, the refrigerator has LED interior lighting to illuminate the interior.

Q: QuestionDoes this refrigerator have a water filter?

• A:Answer Yes, this refrigerator has a water filter for clean, fresh-tasting water.

Q: QuestionDoes this refrigerator have electronic controls?

• A:Answer Yes, this refrigerator has electronic controls that make operation simple.

Q: QuestionDoes this refrigerator have a door alarm?

• A:Answer Yes, this refrigerator has a door alarm that alerts you when the door is left open.

Q: QuestionAre the refrigerator shelves adjustable?

• A:Answer Yes, this refrigerator includes 3 adjustable full-width glass shelves.

Q: QuestionMy fresh flow makes a very loud rattle/buzzing noise when its running. Anyone else have this problem and know how to fix it?

Asked 6 years ago by kikim.

This question was asked about the related product: Whirlpool - 20.6 Cu. Ft. Side-by-Side Counter-Depth Refrigerator - Stainless Steel

• A:Answer yes, mine does too and i hate this refrig. it makes that noise and more elsewhere. piece of junk.

  Answered 5 years ago by connie

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Q: QuestionShould the styrofoam in the Fresh Flow compartment located on the the upper left side inside the fridge that houses the air filter be removed prior to putting in an air filer in? If it should be removed, can you detail how? Thanks!

Asked 6 years ago by GISH.

This question was asked about the related product: Whirlpool - 20.6 Cu. Ft. Side-by-Side Counter-Depth Refrigerator - Stainless Steel

• A:Answer Hello GISH! Do not remove the styrofoam from that area. That is suppose to be there. Thank you for your inquiry on our Whirlpool appliances.

  Answered 6 years ago by WhirlpoolTeam

  
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Q: QuestionCan I order an extra shelf for the freezer? If so, can you please send me a link to the page?

Asked 5 years ago by Mom4ABC.

This question was asked about the related product: Whirlpool - 20.6 Cu. Ft. Side-by-Side Counter-Depth Refrigerator - Stainless Steel

• A:Answer The shelves are so ridiculously priced. I ended up just buying .22 inch thick plexiglass and putting white trim on it for $20. Lowes can cut it for you or you can order it online

  Answered 5 years ago by Mangojuice4u73

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Q: QuestionHow many shelves in the freezer? Can I purchase additional shelves?

Asked 5 years ago by curious.

This question was asked about the related product: Whirlpool - 20.6 Cu. Ft. Side-by-Side Counter-Depth Refrigerator - Stainless Steel

• A:Answer There are 4 shelves if you count the one on the bottom drawer. You can technically add 3 more shelves but I found that adding 2 was more practical. If you add one of the potential shelves you would only leave a few inches to store items, so I didn’t add a shelf there. You can purchase online at several online appliance stores. I waited until I received the fridge before ordering shelves so I knew exactly what size to get because depending on the location the sizes are different.

  Answered 5 years ago by IDgamerVerified Purchase

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Q: QuestionHello, can someone confirm how many shelves this refrigerator has? The display in the store (see photo) has 3 in the fridge (plus a few crisper drawers) and the freezer has 4. Is this not correct? Some reviewers complained there were only a few shelves.

Asked 5 years ago by LisaM.

This question was asked about the related product: Whirlpool - 20.6 Cu. Ft. Side-by-Side Counter-Depth Refrigerator - Stainless Steel

• A:Answer Mine has - 3 shelves and 3 crisper drawers in the refrigerator. Plus 5 bins on the door. 4 shelves and 1 drawer in the freezer. Plus 3 bins on the door.

  Answered 5 years ago by LolaVerified Purchase

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Q: QuestionWater from dispenser is room temp is there something wrong ?

Asked 5 years ago by Lovemylife3691.

This question was asked about the related product: Whirlpool - 20.6 Cu. Ft. Side-by-Side Counter-Depth Refrigerator - Stainless Steel

• A:Answer Ours is also room temp from water dispenser. I'm not sure their product said chilled water. I'm just happy it's filtered. Hit the crushed/cubed ice first, then water, it's all good...

  Answered 5 years ago by 808tikiVerified Purchase

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Q: Questionwhat color are the sides, there are no side photos.

Asked 7 years ago by Rozy.

This question was asked about the related product: Whirlpool - 20.6 Cu. Ft. Side-by-Side Counter-Depth Refrigerator - Stainless Steel

• A:Answer The sides of this refrigerator are a bit darker shade of grey.

  Answered 7 years ago by Jubilee1954Verified Purchase

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Q: QuestionDoes this model use a water filtration cartridge? And if yes, what size do I buy?

Asked 7 years ago by BKA21.

This question was asked about the related product: Whirlpool - 20.6 Cu. Ft. Side-by-Side Counter-Depth Refrigerator - Black

• A:Answer Yes, this refrigerator uses the Whirlpool - EveryDrop 1 Ice and Water Filter (model EDR1RXD1).

  Answered 7 years ago by CommunityAnswer

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Q: QuestionThe product description says NO ice maker, yet I phoned Whirlpool and they assured me that this model indeed has an ice maker. Can you clear up the confusion? When I telephoned the Best Buy hotline, I was told I would have to make my own ice .

Asked 7 years ago by Desi.

This question was asked about the related product: Whirlpool - 20.6 Cu. Ft. Side-by-Side Counter-Depth Refrigerator - Stainless Steel

• A:Answer Desi, model WRS571CIHZ does come with an ice maker that is factory installed. We do apologize for any confusion.

  Answered 7 years ago by WhirlpoolTeam

  
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Q: Questionwhy is my food freezing near the air filter compartment

Asked 5 years ago by kimber.

This question was asked about the related product: Whirlpool - 20.6 Cu. Ft. Side-by-Side Counter-Depth Refrigerator - Stainless Steel

• A:Answer We had the same problem, in the back of top shelf. Turned the temperature up, and we keep anything that might freeze away from that area. Otherwise, it seems to be fine.

  Answered 5 years ago by 808tikiVerified Purchase

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Q: QuestionWhat is the recommended time and quantity of water to purge after installing a new water filter? I'd like to have the water line purged before starting the freezing of ice cubes especially the first use. When should the water and air filter be changed?

Asked 3 years ago by Evets.

This question was asked about the related product: Whirlpool - 20.6 Cu. Ft. Side-by-Side Counter-Depth Refrigerator - Stainless Steel

• A:Answer We emptied the full ice container when full before using and emptied a gallon of water before drinking.

  Answered 3 years ago by StreamingVerified Purchase

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Q: QuestionSomeone told me I needed to remove the styrofoam so I tried to removed some of the styrofoam inside the air filter compartment. Can I order another piece to put in there.

Asked 6 years ago by Anonymous.

This question was asked about the related product: Whirlpool - 20.6 Cu. Ft. Side-by-Side Counter-Depth Refrigerator - Stainless Steel

• A:Answer I've had good success using appliancepartspros.com to diagnose and get parts. I've kept a refrigerator, clothes dryer, and clothes washer going using that resource.

  Answered 6 years ago by idontliketodoreviewsVerified Purchase

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Q: QuestionI see in the refrigerator's specs that the water dispenses chilled water. But, one of the questions asked if the water is chilled and the answer was it is room temperature. Which is it?

Asked 5 years ago by Katdnzr.

• A:Answer The water is chilled!

  Answered 5 years ago by Doowop47

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