Questions & Answers

Q: QuestionThe fridge door on my fridge opens towards a glass pantry door. Is there a way to make the door open less widely? It swings a little too far for us! Thanks

Asked 7 years ago by Griffin.

• A:Answer Hello Griffin! Unfortunately, there is no way to adjust how wide the door swings. We greatly apologize.

  Answered 7 years ago by WhirlpoolTeam

  
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Q: QuestionDoes it dispense crushed ice as well?

Asked 7 years ago by Lou.

• A:Answer Hi Lou, yes, this model will dispense crushed and cubed ice. We hope this helps!

  Answered 7 years ago by WhirlpoolTeam

  
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Q: QuestionDOES THE DEPTH INCLUDE THE " BUMP OUT" IN THE BACK OF THE REFRIGERATOR? I AM HAVING A HARD TIME FINDING A REPLACEMENT FOR MY BELOVED BUT OLD ROPER SIDE BY SIDE REFRIGERATOR. ALL REFRIGERATORS ARE BIGGER NOWADAYS.

Asked 7 years ago by RONDEE.

• A:Answer The overall depth without the handles is 31 5/8''.

  Answered 7 years ago by CommunityAnswer

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Q: Questionhow do you adjust the shelves in the freezer area... Thanks

Asked 8 years ago by MarkyMoe.

• A:Answer You don't. You can't move them.

  Answered 7 years ago by Meatman

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Q: QuestionI just purchased this item on Oct 25th 2017 at Best Buy. I cant find this item anywhere and there are no ratings on this item. Is this a brand new item or a discontinued item?

Asked 8 years ago by Darryl.

This question was asked about the related product: Whirlpool - 21 Cu. Ft. Side-by-Side Refrigerator with LED Interior Lighting - Black Stainless Steel

• A:Answer I asked that question to Whirlpool. It is a new model that they are accepting orders on but has not been shipped yet

  Answered 8 years ago by TommVerified Purchase

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Q: Questionhow quiet is the icemaker as this is important, on some manufactures their ice makers seem to be noisy and bothewrsome to someone being close to the unit.

Asked 8 years ago by fred.

This question was asked about the related product: Whirlpool - 21 Cu. Ft. Side-by-Side Refrigerator with LED Interior Lighting - Black

• A:Answer The Ice Maker itself is quite. But ice cubes do make a lighter sound when they drop in the bin upon formation.

  Answered 6 years ago by KDM12Verified Purchase

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Q: QuestionI did NOT get "Can Caddy" last week(2026) with my fridge. BBY sent me another unit but it is missing "Can Caddy" too. Who from Whirlpool can help me get one? BBY tells me it doesn't come with "Can Caddy" anymore but Whirlpool POC just told me it does.

Asked 3 days ago by SSBB.

• A:Answer Hello! We are sorry to hear about your concern. We would recommend contacting Whirlpool® at 800-253-1301. We are available M -F 8 am to 6 pm EST. They will be better able to assist you.

  Answered 2 days ago by WhirlpoolTeam

  
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Q: QuestionHow can I change the delivery date?

Asked 3 days ago by Carmen.

• A:Answer Hello! Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps.

  Answered 3 days ago by WhirlpoolTeam

  
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Q: QuestionDoes it still have the "Can Caddy - Metal Wire Rack" as of Jan. 2026? Ours doesn't have it. BBY sent a brand new 2nd unit as a replacement. However, the 2nd one didn't have it either. Folks at BBY tell me it doesn't come with it anymore.

Asked 4 days ago by SSBB.

• A:Answer Hello! On model WRS321SDHZ there is a can caddy. Thank you for your inquiry about our Whirlpool appliances.

  Answered 3 days ago by WhirlpoolTeam

  
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Q: QuestionDoes the ice maker have a wire arm stop

Asked 5 days ago by cynvil.

• A:Answer Hello! Yes, model WRS321SDHZ does have a wire arm. Thank you for your inquiry about our Whirlpool appliances.

  Answered 4 days ago by WhirlpoolTeam

  
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Q: QuestionHow many shelves are in the refrigerator door?

Asked 6 days ago by Anonymous.

• A:Answer Hello! For model WRS321SDHW the refrigerator section has 1 Fixed Full-Width, 1 Dairy, and 3 Adjustable Gallon bins. Thank you for your inquiry about our Whirlpool appliances.

  Answered 5 days ago by WhirlpoolTeam

  
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Q: QuestionIt says the ice maker is optional. How do I choose that option?

Asked 1 month ago by Ray.

• A:Answer paid option on purchase

  Answered 1 week ago by oldJoeVerified Purchase

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Q: Questionwhere is the water filter located to replace?

Asked 1 month ago by home.

• A:Answer Inside lower freezer door. Very easy. In the gray part. Just pull the gray handle and it pops right out for you .

  Answered 1 month ago by ShirleyVVerified Purchase

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Q: QuestionIs he stainless steele finger print resistant? Thanks

Asked 1 month ago by Nanner.

• A:Answer Thank you for your inquiry about our Whirlpool appliances. Model WRS321SDHZ is Fingerprint-Resistant Stainless Finish.

  Answered 1 month ago by WhirlpoolTeam

  
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Q: QuestionI need a replacement for the small top kitchen drawer, how do I order?

Asked 2 months ago by Janet.

• A:Answer Hello! You may visit www.Whirlpoolparts.com to find and purchase parts online, chat with a parts specialist, or you may also call (844)200-5440 7 AM -Midnight - 7 days a week, to speak with a part specialist by phone.

  Answered 2 months ago by WhirlpoolTeam

  
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Q: QuestionBought this refrigerator and the ice maker quit working

Asked 3 months ago by Nita.

• A:Answer Hello, we are sorry to hear your concern about your Refrigerator not making ice. Please feel free to view the link for some troubleshooting tips to assist with this. https://shorturl.at/RRf4i If this does not resolve your concern, we would recommend contacting Whirlpool® at 800-253-1301. We are available M -F 8 am to 6 pm EST. They will be better able to assist you.

  Answered 3 months ago by WhirlpoolTeam

  
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Q: QuestionCan the doors be removed for delivery?

Asked 4 months ago by Anonymous.

• A:Answer Yes they can it space warrants it

  Answered 4 months ago by Annie

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Q: QuestionHELP!! My refrigerator was delivered without a use and care guide. Also, I did not receive any warranty information to fill out. Is the care guide available on-line?

Asked 5 months ago by SP.

• A:Answer Hello! We are sorry to hear about your concerns with your refrigerator. For model WRS321SDHZ, please see the link to the Owner's Manual https://shorturl.at/5lB6z and Quick Reference Guide https://shorturl.at/1YhkW. The warranty is provided at this link as well for your model. https://shorturl.at/3aNwb Thank you for your inquiry about our Whirlpool appliances.

  Answered 5 months ago by WhirlpoolTeam

  
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Q: QuestionHow much ice does it make in a 24 hour period?

Asked 5 months ago by SaltwaterTom.

• A:Answer About a pitcher full.

  Answered 3 months ago by DavidKVerified Purchase

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