Questions & Answers

Q: QuestionWhat size of hole needs to be cut for this cooktop?

Asked 7 years ago by Mikey.

• A:Answer Hi Mikey! The cut out dimensions are a 28⁷⁄₈" by 19¹⁄₂" space for this model; please note that you must also allow for a minimum of 8" space before walls on wither side of the cook top as well as 2⁷⁄₈" before the back wall and 3¹⁄₈" before the counter top edge. This model's cast iron grates are hinged for easy and convenient cleaning! Thank you for your question!

  Answered 7 years ago by WhirlpoolTeam

  
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Q: QuestionI have a cooktop built into an island that has a vent/fan installed within the unit since there is no overhead hood. Can you please furnish the model number for a 30" Whirlpool gas cooktop that includes this feature )black or stainless steel)? Thank you.

Asked 2 years ago by BAK.

• A:Answer Hello BAK, we currently do not have any models with the the Downdraft feature. Thank you for your inquiry on our Whirlpool appliances.

  Answered 2 years ago by WhirlpoolTeam

  
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Q: QuestionI understand this is the whirlpool version of a similar cooktop by Amana with sealed burners but the specs for this Whirlpool say the burners are NOT sealed. Can you corfirm?

Asked 3 years ago by Stacy.

• A:Answer Hi Stacy, this Whirlpool Gas Cooktop has a similar feature, Upswept SpillGuard™ which makes Cooktop clean up faster with a cooktop that has raised edges to help contain spills. We hope this helps!

  Answered 3 years ago by WhirlpoolTeam

  
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Q: QuestionIf the power to my home goes out due to a storm can I still light my stove?

Asked 4 years ago by JoEd.

• A:Answer Hello JoEd! Yes, this model is power outage compatible. We hope this helps.

  Answered 4 years ago by WhirlpoolTeam

  
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Q: QuestionWe need to install the cooktop over a wall oven. When the specs have a depth measurement, what are they measuring? We measure only 3.5 inches under the counter.

Asked 5 years ago by Lee.

• A:Answer The cooktop must be a specified cooktop that is approved to be installed either alone or over an undercounter built-in oven. Check the cooktop base approved installation label for your cooktop model number and approved combinations of cooktops and ovens that can be installed. If you do not find this label, your cooktop may not be approved for use over an undercounter built-in oven. Contact your dealer to confirm that your cooktop is approved. Hopefully this information is beneficial to you. Thank you for your inquiry regarding our Whirlpool appliances!

  Answered 5 years ago by WhirlpoolTeam

  
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Q: QuestionDoes this unit come with the proper parts to attach/stabilize to a granite countertop? Thank you.

Asked 5 years ago by Kerry.

• A:Answer No it did not

  Answered 5 years ago by DPCPLMPVerified Purchase

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Q: QuestionI have seen where grids get dirty/stained, or discolored in just a few months too. Is this covered by warranty, & are replacements available to purchase? What about knob replacements? Thank you.

Asked 2 years ago by StacyLynn.

• A:Answer Hello StacyLynn! There is a Limited One Year Warranty - Parts and Labor. For one (1) year from the original retail purchase date on your receipt, any part which fails in normal home use will be repaired or replaced free of charge. You may refer to the Use and Care for any warranty details. (Additional warranties may apply on some models). Please feel free to view what is not covered in the warranty at the attached link. https://bit.ly/3MRocTq

  Answered 2 years ago by WhirlpoolTeam

  
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Q: QuestionWhat are the total BTU demand required for this stove top for pipe size calculation purposes. Thank you

Asked 2 years ago by Anonymous.

• A:Answer Hello! The BTU for each burner is Left Front Element-Burner Power 5,000 BTU, Left Rear Element-Burner Power 15,000 BTU, Right Front Element-Burner Power 9,100 BTU, and Right Rear Element-Burner Power 12,000 BTU. You may view the link to the Installation Instructions for more information. bit.ly/3RSgIRD We hope this helps.

  Answered 2 years ago by WhirlpoolTeam

  
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Q: QuestionI am planning on putting this cooktop on an island. Is a vent system required?

Asked 3 years ago by Lewis.

• A:Answer Hello ABQ, yes. A vent system would be required.

  Answered 3 years ago by WhirlpoolTeam

  
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Q: QuestionAbout 3-4 months after purchase a grid broke on the cooktop. We had the cooktop replaced and less than 3 weeks later another grid broke on the new set. Has anyone else faced this problem?

Asked 3 years ago by Anna.

• A:Answer Hello Anna! We are terribly sorry to hear about your concern. We would recommend contacting Whirlpool® at 800-253-1301. We are available M -F 8 am to 6 pm est. They will be better able to assist you.

  Answered 3 years ago by WhirlpoolTeam

  
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Q: QuestionIs this cooktop color black stainless or black flat finish or black gloss?

Asked 3 years ago by Pidge.

• A:Answer Hello Pidge. This Whirlpool® Cooktop is a glossy black color. Thank you for your interest in our Whirlpool Appliances!

  Answered 2 years ago by WhirlpoolTeam

  
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Q: QuestionIs there a separate griddle that come with cook top? Or sold separately? If so what is the model #? Also are the knobs lighted?

Asked 3 years ago by Ljamstaff.

• A:Answer Sold together. Don’t buy this!

  Answered 3 years ago by MaryissadVerified Purchase

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Q: QuestionOur cleaning person put some scratches in our cooktop that is only 6 months old. They are fine scratches. What is the best way to remove scratches? I assume it is coated Stainless Steel and Scratch Be Gone will not work? Is that correct?Thx!!

Asked 3 years ago by Scratches.

Q: QuestionDoes this stove comfortably fit two 12" skillets on the larger burners at the same time? If so, is there room for other pots on the other two burners?

Asked 3 years ago by kickinback.

• A:Answer No and no

  Answered 3 years ago by Pooba

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Q: QuestionWhy does the igniter when pushed down it ignites before turning it to the ignitor position?

Asked 3 years ago by Niko.

• A:Answer Hello Niko! We are terribly sorry to hear about your concern. We would recommend contacting Whirlpool® at 800-253-1301. We are available Monday & Tuesday 8 AM - 8 PM and Wednesday through Friday 9 AM - 7 PM. They will be better able to assist you.

  Answered 3 years ago by WhirlpoolTeam

  
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Q: QuestionWhat is the difference in material between the stainless and the black. I noticed a price difference at most stores and I am concerned about which is easier to clean. thank You!

Asked 4 years ago by Lisa.

• A:Answer Stainless looks great but you have to deal with finger prints

  Answered 3 years ago by Maryissad

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Q: QuestionCan you tell me the exact cut-out size for model #WCG55US0HS? I've read two different cutout sizes ,one from specs and one from a Whirlpool rep. that answered a question.

Asked 4 years ago by Butch.

• A:Answer Hello Butch! Please refer to page 5 of the Installation Guide for cutout dimensions. Those can be viewed at the following link: https://content.syndigo.com/asset/8362f9a4-eafe-4995-9b81-a43ae0688e24/original.pdf We hope this is helpful!

  Answered 4 years ago by WhirlpoolTeam

  
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Q: QuestionMy existing cooktop has the knobs on the side ... can I use a cooktop with the knobs in the front ?

Asked 4 years ago by scox791.

• A:Answer Hello scox791! Depending on your set up, yes, you should be able to use a cooktop with knobs on the front. We hope this helps.

  Answered 4 years ago by WhirlpoolTeam

  
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Q: QuestionWhen I start one burner, but all the stove igniter clicks at the same time! does this normal?

Asked 4 years ago by Botao.

• A:Answer Hi Botao, Yes this is normal for all burners to click when trying to ignite one burner. We hope this helps.

  Answered 4 years ago by WhirlpoolTeam

  
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