Questions & Answers

Q: QuestionWhat temperature is the rinse cycle? Same as the wash cycle or always cold?

Asked 6 years ago by Suefl.

• A:Answer Hello Suefl! Per the Use and Care Guide: All Rinse's are cold. Thank you for your inquiry on our Whirlpool appliances.

  Answered 6 years ago by WhirlpoolTeam

  
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Q: QuestionMy washer has started making a loud noise during the spins cycle. It was quieter in the past. What is the cause of this?

Asked 6 years ago by Syevans.

• A:Answer Hey Syevans, we value your time and would like to look into the concerns with your Washer. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Laundry and select your freezer style to get started. If you need additional assistance, please reach out to us directly at 1-800-253-1301.

  Answered 6 years ago by WhirlpoolTeam

  
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Q: QuestionDoes this washer have a buzzer to tell you when it's finished

Asked 6 years ago by Richme.

• A:Answer No buzzer. Just makes a loud click.

  Answered 6 years ago by bbwasherVerified Purchase

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Q: QuestionWhere does your soap go into?

Asked 6 years ago by Anonymous.

• A:Answer Hello! You would place the detergent directly into the tub. Thank you for your inquiry on our Whirlpool appliances.

  Answered 6 years ago by WhirlpoolTeam

  
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Q: Questionopen box washers does this mean they are damaged. do they still have a warrantee?

Asked 6 years ago by frank.

• A:Answer Open box simply means that the product was opened and possibly used or slight damage however it still comes with the full warranty but slightly discounted to be sold.

  Answered 6 years ago by KmizzleVerified Purchase

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Q: QuestionOur lid won't lock and machine won't run because of it the Cabrio what can we do to solve this problem other than calling a repair expert

Asked 7 years ago by Rosey.

• A:Answer Hello Rosey! We are terribly sorry to hear of your concern. We would recommend contacting Whirlpool® at 1-800-253-1301. We are available weekdays, between 8 am to 8 pm EST. They will be better able to assist you.

  Answered 7 years ago by WhirlpoolTeam

  
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Q: QuestionI have the whirlpool washer model wtw5000dw1 it has worked perfect up until this morning. I unplugged it yesterday due to painting and now it won’t start. What do I do?

Asked 7 years ago by Carol.

• A:Answer I know you plugged it back in. How about the breaker?

  Answered 7 years ago by Susan

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Q: QuestionWhat are the cycle running times of each wash cycle with the 4.3 top loader

Asked 7 years ago by Julie.

• A:Answer Normal- 55 min Bulky Items- 53 min Heavy Duty- 73 min Whites- 79 min Clean Washer- 63 min Rinse and Spin- 25 min Drain and spin- 16 min Quick Wash- 37 min Delicate- 38 min Sheets- 62 min Casual- 42 min Keep in mind these are the programmed settings. You can adjust things like Soil Level, Spin Speed and Water Temperature to all have effects on the times.

  Answered 7 years ago by Rachel

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Q: QuestionI cannot find a cold rind cycle. Even on gentle the machine rinses in hot shrinking my sweaters.

Asked 7 years ago by Marcia.

• A:Answer Hello Marcia! Please make sure the unit is properly installed. If it is and you are still needing assistance. We would recommend contacting Whirlpool® at 1-800-253-1301. We are available weekdays, between 8 am to 8 pm EST. They will be better able to assist you.

  Answered 7 years ago by WhirlpoolTeam

  
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Q: QuestionWhich direction do I have to turn the control knob right or left on the dryer?

Asked 7 years ago by Anonymous.

• A:Answer Hi, thank you for your inquiry. You would turn the dial to the right.

  Answered 7 years ago by WhirlpoolTeam

  
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Q: QuestionClothes are wet after cycle. Washer not finishing spin cycle. What is the cause?

Asked 8 years ago by Polo.

• A:Answer You will need to call an authorized Whirlpool repair specialist to determine the cause.

  Answered 8 years ago by CommunityAnswer

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Q: QuestionI need a washer to work with a solar system. I need it to not be digital. Is this a digital machine? Does anyone know?

Asked 8 years ago by sarah.

• A:Answer No, the washer is not digital.

  Answered 8 years ago by CommunityAnswer

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Q: QuestionDimension ?

Asked 8 years ago by Anonymous.

• A:Answer Height : 35 3/8 in Width : 27 in Length : 27

  Answered 8 years ago by AnonymousVerified Purchase

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Q: QuestionWhat are the dimensions for both the washer and companion dryer

Asked 9 years ago by Sally.

• A:Answer washer is 27 in. wide by 27 in. deep by 43 in. tall including the control panel, or 52 in. tall with lid open... the dryer is 29 in. wide by 26 in. deep by 43 in. tall including the control panel

  Answered 9 years ago by RachelinHouston

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Q: QuestionDelivery, Installment, Recycle?1. If we get it delivered, does that include installment of the washer? 2. How do we get someone to install it? 3. While they pick up the old washer? Is there an extra charge?

Asked 10 years ago by Liz.

• A:Answer Bestbuy will deliver, install, and haul away old machine at no charge. BestBuy is great. Machine is horrible.

  Answered 10 years ago by Tamalpais101

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Q: QuestionIn what Country is this Whirlpool Washer made?In what Country is this Whirlpool Washer made?

Asked 10 years ago by Annie.

• A:Answer USA...IF YOU LOOK AT IT IN THE STORE..THERE IS STICKER ON IT SAYS MADE IN USA.... OR ON THE WEBSITE IT TELLS YOU.

  Answered 9 years ago by whirlpoolman

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Q: QuestionWhere do I put the laundry detergent and fabric softener?

Asked 10 years ago by Vicki Jane.

• A:Answer Your HE detergent or those HE single wash packet to bottom of wash tub/basket. Then add clothes. You can use one of those Downy Ball dispensers to top of clothes to be washed and washer has a single or double rinse setting with softener settings to choose from. I really like this machine.

  Answered 10 years ago by Debbi

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Q: QuestionIs there a filter I can clean I get a lot of lint on my clothes Have used a affesh twice and doesn't help.

Asked 2 months ago by Anonymous.

Q: QuestionWhat happens when you call in a repair but serial number has rubbed off on sticker and technician that comes out to look at unit can't find it either so unable to repair?

Asked 1 year ago by Lboff15.

• A:Answer If you bought it at best buy or somewhere similar they should be able to look it up for you.

  Answered 4 months ago by JenniferM

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