Questions & Answers

Q: QuestionWhat is the Quick Wash Cycle time?

• A:Answer The Quick Wash cycle can clean small, lightly soiled loads in as little as 30 minutes.

Q: QuestionWhat type of wash basket does this washer have?

• A:Answer This washer has a smooth spiral stainless steel wash basket to help protect fabrics.

Q: QuestionWhat is the maximum spin speed?

• A:Answer The maximum spin speed for this washer is 770 revolutions per minute.

Q: QuestionIs there an extra rinse option on this washer?

• A:Answer Yes, you can select the Extra Rinse Option to help ensure dirty loads are thoroughly cleaned.

Q: QuestionDoes this Whirlpool washer have a built-in water faucet?

• A:Answer Yes, this top-load washer has a built-in faucet to prewash clothes and help remove loose soils.

Q: QuestionHow does the impeller in this washer clean clothes?

• A:Answer The impeller's design helps drive clothes from the outer rim to the center for the deepest clean while rubbing fabrics against each other.

Q: QuestionWhat is the capacity of this Whirlpool washer?

• A:Answer This washer has a 4.6 cu. ft. capacity.

Q: QuestionAre water hoses included with this washer?

Asked 2 weeks ago by BlueJBL.

• A:Answer Thank you for your inquiry about our Whirlpool® appliances. We can confirm that the drain hose is included with the washer for installation. Please note that the inlet hoses (for hot and cold water supply) are not provided and should be purchased separately to ensure they meet your home's specific requirements.

  Answered 1 week ago by WhirlpoolTeam

  
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Q: QuestionDoes this washer have a filter

Asked 2 weeks ago by Poohbear98.

• A:Answer Thank you for reaching out to us. This specific model is engineered without an easily accessible drain pump filter. Its design is based on a self-cleaning system that flushes lint and small debris out with the wastewater, aiming to eliminate the need for manual filter maintenance. Thank you for your inquiry about our Whirlpool® appliances.

  Answered 2 weeks ago by WhirlpoolTeam

  
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Q: QuestionWhat's the warranty on this machine

Asked 2 weeks ago by Brian.

• A:Answer The manufacturer's warranty on model WTW5020SW Whirlpool® Washer is ONE (1) YEAR FROM THE DATE OF DELIVERY OF THE ORIGINAL PURCHASE (PARTS AND LABOR INCLUDED): Whirlpool brand of Whirlpool Corporation or Whirlpool Canada, LP (hereafter “Whirlpool”) will pay for factory-specified replacement parts and labor to correct defects in materials or workmanship that existed when this major appliance was purchased, or at its sole discretion, replace the product. In the event of product replacement, your appliance will be warranted for remaining term of the original unit’s warranty period. Thank you for your inquiry about our Whirlpool® appliances.

  Answered 2 weeks ago by WhirlpoolTeam

  
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Q: Questiondoes it have an agitator

Asked 3 weeks ago by Anonymous.

• A:Answer We appreciate you reaching out with your inquiry about the Whirlpool® 4.6 Cu. Ft. Top Load Impeller Washer, model WTW5020SW. We are happy to confirm that this model uses an Impeller wash system and does not have a traditional agitator. The impeller is a low-profile rotating hub that cleans by gently rubbing fabrics against each other. Its surface design helps to drive clothes from the outer rim to the center, where the most effective cleaning takes place. Thank you for considering our Whirlpool® appliances.

  Answered 3 weeks ago by WhirlpoolTeam

  
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Q: QuestionCan the quick wash cycle be reset to use hot water?

Asked 3 months ago by Anonymous.

• A:Answer Hello! On model WTW5020SW you can use the Hot water. You would select Quick Wash and then go through the options for wash temperature till Hot is selected. Thank you for your inquiry about our Whirlpool® appliances.

  Answered 3 months ago by WhirlpoolTeam

  
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Q: QuestionDoes it have an automatic fabric softener dispenser?

Asked 6 months ago by Dispenser.

• A:Answer Hello! Model WTW5020SW does not have an automatic fabric softener. Thank you for your inquiry about our Whirlpool appliances.

  Answered 6 months ago by WhirlpoolTeam

  
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Q: QuestionWasher needs to drain and spin due to large bedspread

Asked 7 months ago by Anonymous.

• A:Answer Hello! On model WTW5020SW you would select Drain & Spin from the washer cycle selections and press start. Thank you for your inquiry about our Whirlpool appliances.

  Answered 7 months ago by WhirlpoolTeam

  
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Q: QuestionWhy won't the lid completely close sometimes and then I have to press it closed?

Asked 7 months ago by CoreyF.

• A:Answer Hello! We are sorry to hear about your concern. We would recommend contacting Whirlpool® at 800-253-1301. We are available M -F 8 am to 6 pm EST. They will be better able to assist you.

  Answered 7 months ago by WhirlpoolTeam

  
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Q: QuestionHow do I reset this washer? I paused it to add a piece of clothing and pressed the start/pause button again but it wouldn't continue the cycle. I searched online but finding different reset steps.The docs that came with this don't have a complete guide.

Asked 7 months ago by CoreyF.

• A:Answer Hello! To reset the washer you would unplug or shut off at the breaker in your home for a complete 5 minutes. Thank you for your inquiry about our Whirlpool appliances.

  Answered 7 months ago by WhirlpoolTeam

  
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Q: QuestionCan the agitator be removed

Asked 10 months ago by Anonymous.

• A:Answer Hello, the agitator cannot be removed on this model. Thank you for your inquiry about our Whirlpool appliances.

  Answered 10 months ago by WhirlpoolTeam

  
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