A:AnswerI do not know, but go to Home Depot let them what type of washer you have and they will help you with the hose. I used my old hose that I already have. The color is silver.
A:AnswerIm pretty sure the manufactures warranty is 1 year. I opted for the 5 year additional warranty to extend that. Be sure to register your product!
A:AnswerHi Donna, you will have to use HE Detergent, however this particular model does have the deep wash option. This unit does adhere to current EPA standards however it is not listed as a "High Efficiency" model. We hope this helps!
A:AnswerWe appreciate your feedback and sincerely apologize for any negative experience; we are committed to providing our customers with the best possible support.
Please review the following troubleshooting tips for your washer’s agitation process: Washer Agitation Troubleshooting
1. Unbalanced Load Check
An unevenly distributed load can cause an “off-balance” condition, leading to noise, vibration, reduced spin speed, longer cycle times, and decreased performance. This typically occurs during the spin cycle.
Signs: Loud noises, excessive shaking, and clothes remaining wet after the cycle.
Washer Response: The washer attempts to self-correct an out-of-balance load by refilling and gently rotating to redistribute clothing. If this fails, an error message will display.
Resource: Review Washer is Unbalanced or Overloaded for how to correct and prevent unbalanced loads. https://producthelp.whirlpool.com/Laundry/Washers/Product_Info/Washer_Tips_and_Tricks/Top_Load_HE_Washer_is_Unbalanced_or_Overloaded
2. Correct Cycle Selection
Selecting a low-water wash cycle instead of a deep fill may impede correct agitation.
Recommendation: Use cycles that provide higher water levels, such as bulky. We recommend selecting the correct cycle based on your laundry type. Incorrect cycle selection can result in poor wash performance and tangled clothing. Refer to your Owner's Manual for cycle recommendations, as availability varies by machine.
Note: These cycles may increase your washer's time and energy consumption. Adding extra water is also not recommended, as it can cause clothes to float, hindering proper agitation, and may dilute the detergent. https://youtu.be/cvDY5e-HL8MIf
If the issue persists, we recommend contacting Whirlpool® directly at 800-253-1301 for further assistance. Our representatives are available Monday through Friday from 8:00 AM to 6:00 PM EST.
