Questions & Answers

Q: QuestionWhat kind of power source does this litter box use?

• A:Answer This litter box uses a 15 Volt DC power source.

Q: QuestionCan this litter box work for multiple cats?

• A:Answer Yes, this litter box is multi-cat friendly.

Q: QuestionDoes this litter box have app compatibility?

• A:Answer Yes, this litter box is app compatible.

Q: QuestionDoes this litter box have a warranty for parts?

• A:Answer Yes, this litter box has a one year warranty for parts.

Q: QuestionWhat is the minimum weight for a cat to use this litter box?

• A:Answer Cats must weigh at least 3 pounds to use this litter box.

Q: QuestionIs this litter box able to clean itself?

• A:Answer Yes, this is a self-cleaning litter box.

Q: QuestionWhat Litter is the Best to use with the Litter-Robot 4?

Asked 2 years ago by Anonymous.

• A:Answer A clay litter type. I've noticed normal Lightweight 4-1 Protection clumping litter still does't clump quick enough and has more dust than preferred (I have attached a picture from the very first use. The top right you'll notice a smear.) They recommend using their premium litter and I do not disagree; it is more expensive but this device uses SO MUCH LESS litter than scooping normally that the price is worth it to keep a cleaner box!

  Answered 2 years ago by JWing

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Q: QuestionHow often do you clean the litter box? Do you have to remove parts? Is it easy to clean? Do you have a video of cleaning the litter box?

Asked 2 years ago by Cleaning.

• A:Answer The time to empty the waste tray depends on how many cats you have using it and how often they go. You monitor the waste levels on the whisker app, but it took our 1 cat about 2-3 weeks to fill up the waste tray. If you don't use the app, I suppose you could just open the tray up periodically to see how full it is. Once it's full, you just pull out the tray, remove the bag with the waste in it, and throw it away. Put in a new bag and you're good to go again. You don't have to disassemble anything to do this. The tray simply slides in and out. Cleaning is easy too. Just wipe away any soiled areas with a cleaning wipe. Waste from the tray could potentially get caught if the levels are too high when pulling the tray out and then you have to clean whatever falls out. The lasers can get dusty as well and you can just wipe them with a dry cloth and pass a vacuum over them. I think the website has some videos of how the box is cleaned, otherwise I'm sure YouTube does as well. Hope that helps!

  Answered 2 years ago by NickVerified Purchase

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Q: QuestionWhat litter is recommended?

Asked 2 years ago by Heather.

• A:Answer Any litter that clumps. Traditional clay litter and silica litter like pretty litter will work fine. The litter robot 4 sifts the litter through relatively fine holes so as long as it can fit through those holes like pretty much any standard litter at a pet store, you’ll be fine.

  Answered 2 years ago by LandonSumrvl

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Q: QuestionThis bundle direct from maker, includes a 3 year extended warrantee, you simply mention whisper care warranty, is that the basic 1 year for buying from Best Buy, or the 3yr included in the bundle on their direct site?

Asked 2 years ago by Dori.

• A:Answer Thank you for your inquiry regarding our product bundles available at Best Buy. We appreciate your interest and are here to provide you with the information you need. Please note that the bundles offered at Best Buy include 1 year of WhiskerCare coverage. If you have any further questions about the details of this coverage or if you require additional information, please don't hesitate to reach out to our Customer Experience team. We want to ensure that you have all the necessary information to make an informed decision about your purchase. Thank you for considering our product, and if there's anything else we can assist you with, please feel free to let us know.

  Answered 2 years ago by Whisker Team

  
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Q: QuestionWhen will Best Buy start selling the Litter Robot 5?

Asked 5 days ago by Dominic.

• A:Answer Hello Dominic, While we have started selling the Litter-Robot 5 with some of our retailers, we do not have an estimated launch date for Best Buy at this time. Thank you, Whisker

  Answered 5 days ago by Whisker Team

  
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Q: QuestionDoes it work with Alexa/Siri/etc to alert you when the litter is low or it's time to empty the tray?

Asked 2 months ago by Britt.

• A:Answer No, but the Whisker app pops up plenty of notifications to remind you when you add litter or when your tray is full. I added a camera to mine (affectionately known as Poop Cam) to keep an eye on it. Whisker has a camera kit you can attach to the top and add your own camera. You could add an Alexa or Google aware camera that will alert you when there's movement (aka poopin') and Robot cycling. When the Robot cycles, I check the footage and see the contents of the tray to see how full it's getting. This is super helpful when I am away from home for several days and the Robots are babysitting the katzen.

  Answered 2 months ago by ravenmad1Verified Purchase

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Q: QuestionHow many cats are able to use this one unit

Asked 2 months ago by Anonymous.

• A:Answer Rumor has it, up to 4 kitties can use a single Litter Robot. I used to have two cats, two litter boxes, but now my two cats have consolidated to one robot and the Litter Robot keeps everything nice and clean.

  Answered 2 months ago by ravenmad1

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Q: QuestionIs the 3 year whisker warranty available for this litter robot through Best Buy?

Asked 3 months ago by YahYah.

• A:Answer Thank you for your question! When a Litter-Robot 4 is purchased from Best Buy, it comes with 1 year of WhiskerCare warranty coverage included, which provides support and repair or replacement services at no extra cost during that initial warranty period. If you’d like extended protection beyond the first year, you can purchase the WhiskerCare Extended Warranty separately through Whisker within the first year of owning your robot. This extended plan adds up to 3 years of total coverage from the original purchase date. If you have any additional questions or need help with warranty activation, please feel free to reach out to our Customer Experience team! -Whisker

  Answered 3 months ago by Whisker Team

  
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Q: QuestionHow long will the odor filter work for? And how can you tell when it needs to be replaced?

Asked 4 months ago by Edward.

• A:Answer Hi Eddd, Thanks a lot for your question! Typically, the carbon filter should be replaced about once a month, but it really depends on how often your kitties use the Litter-Robot. You might find that you need to change it more or less frequently depending on how many kitties are using the unit, how often they use it, or any health concerns that might mean changing it sooner. Just take a look at the carbon filter—if it smells a bit off, looks dirty, or it’s been over a month since the last change, it’s probably time to replace it. If you have any other questions, feel free to reach out to our customer service team—we’re always happy to help! - Warmly, Whisker

  Answered 4 months ago by Whisker Team

  
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Q: QuestionDo it need to be on a hard surface

Asked 5 months ago by Anonymous.

• A:Answer Yes, for the scale to work properly. You can find a board or other platform to put it on if you are using it on carpet. Whisker sells a plastic tray that you can use for this purpose (which is the route that I went).

  Answered 2 months ago by ravenmad1

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Q: QuestionIf I purchase from Best Buy can I purchase an extended warranty directly with Litter Robot by Whisker?

Asked 6 months ago by Heather.

• A:Answer Hello Heather, Yes, you can always purchase the WhiskerCare Warranty from our website even when you purchase through a retailer. Your robot will be covered for 1 year unless otherwise stated, which can then be extended an additional 2 years if the extended warranty is purchased. Thank you, Whisker

  Answered 6 months ago by Whisker Team

  
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Q: QuestionIs this large enough for a maine coon to use?

Asked 1 year ago by Jennifer.

• A:Answer It's size is best for about average 10lb cat

  Answered 11 months ago by Gary

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Q: QuestionWhat happens when you are away for a week and there is an outage for hrs or days.

Asked 1 year ago by Anonymous.

• A:Answer During a power outage it would work like a regular litter box. It just won't empty the waste.

  Answered 11 months ago by Gary

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