“How do I activate the membership? It is asking me for a free trial”
Answer This Question
1-5 of 5 Answers
This usually means the prepaid membership hasn't automatically linked to your account. Try these steps: Log In to Web App: Go to [suspicious link removed] (not the phone app). Check Membership: Log in with your expired account email and check the Membership > Billing section. It might give you an option to Redeem Gift/Extension. Create New Account (If Error Persists): If your new device came with the membership, Whoop sometimes requires you to use a brand new email address to create a fresh account and pair the device. The membership should activate automatically then. If neither works, you must contact Whoop Support immediately. They will need to manually apply the prepaid 12 months to your existing account.
Sorry, there was a problem. Please try again later.By signing up
Sorry, there was a problem. Please try again later.Subscription starts after one month of free trail!!
Sorry, there was a problem. Please try again later.The onboarding is a bit confusing. It seems the device itself contains the 12 months. So when it asks to create an account and "sign up for a month one trial" just go through with it and put in your credit card. I was then able to proceed into the app and see that I actually had 12 months of membership and not just the one month that the workflow was suggesting.
Sorry, there was a problem. Please try again later.Please contact WHOOP Member Services. This purchase is for a 12-month membership, which should be reflected in your app.
Sorry, there was a problem. Please try again later.