Questions & Answers

Q: QuestionDoes this air conditioner have a remote control?

• A:Answer Yes, this air conditioner comes with a remote control.

Q: QuestionHow does the air conditioner circulate air?

• A:Answer The air conditioner uses 2-way air circulation to help eliminate hot spots.

Q: QuestionWhat type of controls does the air conditioner have?

• A:Answer It has digital controls with 4 modes and a 3-speed fan.

Q: QuestionIs this air conditioner noisy?

• A:Answer No, it has a quiet design for minimal operational noise.

Q: QuestionWhat is the moisture removal capacity of this unit?

• A:Answer This unit removes up to 71 pints of water per day.

Q: QuestionWhat is the DOE SACC cooling power of this unit?

• A:Answer The DOE SACC cooling power is 8400 BTUs.

Q: QuestionI expect this portable A/C needs a kit to get fresh air from outside. My windows open horizontally, not vertically. Does this machine bring a kit that can be used with such windows? How far away from the window can the unit be?

Asked 6 years ago by Art.

• A:Answer Yes, this model will fit both vertical and horizontal windows sized 26.5''-48''.

  Answered 6 years ago by CommunityAnswer

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Q: QuestionDoes this fit on a 110 circuit or a 220

Asked 6 years ago by Kylie.

• A:Answer 110

  Answered 6 years ago by De22Verified Purchase

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Q: QuestionWhynter - 500 Sq. Ft. Portable Air Conditioner - Frost White Is the power cord really only 6" long??

Asked 6 years ago by Queensgirl.

• A:Answer The power cord is approximately 6' long.
  
  Our Consumer Support Team is available Monday - Friday 8:30 AM - 4:30 PM PST at 1-866-WHYNTER (1-866-949-6837) and at [email protected] should you have additional questions.

  Answered 6 years ago by Whynter Customer Service

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Q: QuestionDoes this unit have an upper drain port for continuous draining? Or just the evaporative / tank with bottom drain port?

Asked 7 months ago by tom.

• A:Answer This model has an upper drain port. Please contact our Customer Support Team, available Monday - Friday 8:30 AM - 4:30 PM PST at 1-866-WHYNTER (1-866-949-6837) and at [email protected] if you have additional feedback or questions we can assist you with. We are here to provide support and ensure you will be satisfied with your Whynter product.

  Answered 7 months ago by Whynter Customer Service

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Q: QuestionDoes this have to be vented through a window? The only place that I can vent this is through a vinyl panel.

Asked 1 year ago by Gran08.

• A:Answer Alternate venting can be done. Please contact our Customer Support Team is available Monday - Friday 8:30 AM - 4:30 PM PST at 1-866-WHYNTER (1-866-949-6837) and at [email protected] so we can better assist you with your venting questions.

  Answered 1 year ago by Whynter Customer Service

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Q: QuestionI am thinking about purchasing this unit however, I have a large window that is about 55 inches. I see that the window kit is not this large. Is there some way to work around this or would I have to purchase a window kit somewhere else?

Asked 2 years ago by Alexis13.

Q: QuestionWhat kind of filter does the unit use?

Asked 5 years ago by Filter.

• A:Answer This item includes a silvershield washable prefilter and an optional carbon filter.
  
  Our Consumer Support Team is available Monday - Friday 8:30 AM - 4:30 PM PST at 1-866-WHYNTER (1-866-949-6837) and at [email protected] should you have additional questions.

  Answered 5 years ago by Whynter Customer Service

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Q: QuestionWhat is the hose length? Diameter?

Asked 6 years ago by Angel.

• A:Answer 6"

  Answered 6 years ago by OceanmanVerified Purchase

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Q: QuestionHow does the heat function work? when i try to set the heat on the remote it shuts down the unit..

Asked 6 years ago by Tony.

• A:Answer In heat mode the rear fan will start first, followed by the compressor then air output fan into the room. It may take several minutes for the unit to start blowing air into the room. Also, note that turning the unit off and on or switching between modes may cause the compressor to lock. If this happens, please turn off the unit for a few minutes to reset.
  
  To set the unit to HEAT, please press the mode button until the "sun" icon is illuminated, then increase the temperature to the highest. If the unit is blowing warm air from the front and cool air out of the exhaust hose, then the unit is working properly.
  
  Our Consumer Support Team is available Monday - Friday 8:30 AM - 4:30 PM PST at 1-866-WHYNTER (1-866-949-6837) and at [email protected] should you have additional questions.

  Answered 6 years ago by Whynter Customer Service

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Q: QuestionWhat is the depth of this portable air conditioner?

Asked 6 years ago by Mayar.

• A:Answer Unit dimensions: 18.5″ W x 15.75″ D x 30.25″ H
  
  Our Consumer Support Team is available Monday - Friday 8:30 AM - 4:30 PM PST at 1-866-WHYNTER (1-866-949-6837) and at [email protected] should you have additional questions.

  Answered 6 years ago by Whynter Customer Service

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Q: QuestionIs this Whynter portable air conditioner a Dual Hose? You do not show a picture of the back

Asked 7 years ago by Davy.

• A:Answer Nope, single hose with kit...

  Answered 6 years ago by Idiotman73Verified Purchase

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Q: QuestionDo you sell an extension of the hose since it is only 5ft in length? I need at least 8ft total since my window is a bot higher than normal.

Asked 5 years ago by Wee.

• A:Answer Hello Wee,
  
  To further assist you with parts and accessories, please contact our Customer Support Team, available Monday - Friday 8:30 AM - 4:30 PM PST at 1-866-WHYNTER (1-866-949-6837) and at [email protected].

  Answered 5 years ago by Whynter Customer Service

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