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Receiving a dead hygrometer is not a common issue, especially for new units. If it is a new purchase, we recommend contacting our Customer Support Team, available Monday - Friday 8:30 AM - 4:30 PM PST at 1-866-WHYNTER (1-866-949-6837) and at [email protected], so we can assist you with a part replacement. We are here to provide support and ensure you will be satisfied with your Whynter product.
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