Questions & Answers

Q: QuestionDoes the Geek squad run the cables (wires) for a wired security camera system thru attics and behind sheet rock walll so there is no exposed wires

Asked 7 years ago by Salesman.

This question was asked about the related product: DVR OR POE CAMERA INSTALL (UP TO 4 CAMERAS)

• A:Answer for an additional fee not payable on the Best Buy card.

  Answered 6 years ago by eagleyeVerified Purchase

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Q: QuestionWould the Geek team help me to connect and setup the DVR with internet? My router is on the 2nd floor and I want the DVR install on the 1st floor. Do I need to prepare the internet cable?

Asked 7 years ago by Stanmak.

• A:Answer Best Buy contracts out the home security installation and the guys that came to my house in Tampa were clueless

  Answered 7 years ago by JoseVerified Purchase

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Q: QuestionI have system with 4 cameras (cat5 wired). The DVR went bad and now I need a new system in my business. As long as I stay with a cat5 system, shouldn't the cameras I already have installed work? WOuld I only be charged to install 4 additional cameras?

Asked 7 years ago by Bill.

This question was asked about the related product: DVR OR POE CAMERA INSTALL (UP TO 4 CAMERAS)

• A:Answer I believe the DVR has to match the cameras installed to work properly. Get same same model that went bad. The POE cables can be reused.

  Answered 7 years ago by oluadeVerified Purchase

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Q: QuestionWhat does it mean when you say installation 10' above ground or floor? If you have a second floor do you mean 10' above second floor?

Asked 8 years ago by Ice.

• A:Answer Installers told me that they could not do anything over 14' by company policy. They said second-story work was completely out of the question.

  Answered 6 years ago by compiler

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Q: QuestionHi -- will Geek Squad come by and check the house before installation to ensure they can do the job. Will I need to provide all the material like camera, dvr and cable.

Asked 8 years ago by Gunner.

• A:Answer Yes, they do and in fact the Geek Squad recommends it be down this way. I did purchase the items that they were going to install.

  Answered 6 years ago by SamIam

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Q: QuestionWhat is the difference between security camera install SKU #5808421 for $149.99 and SKU #5809015 for $599.99? Both are for installing 8 cameras.

Asked 5 years ago by Dee.

• A:Answer Hi there. Thanks for your great question. The difference between these two SKU's is that the 5808421 option is for wireless cameras and the 5809015 option is for wired cameras which take a lot longer to install. That's why the price is so drastically different. I hope this helps. Please let us know if you have any more questions.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionWill geek come 2 Lambert ,Ms 2 install security cameras and program them thank you

Asked 7 years ago by Roadside.

• A:Answer Don't know I live in North Carolina. It was pretty easy to set up the camera - the power cord is long enough to mount anywhere. You do need a strong wi-fi signal.

  Answered 7 years ago by JoebVerified Purchase

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