Questions & Answers

Q: QuestionDoes the metal attachment plate stick on the surface you want to attach it to with adhesive?

Asked 1 year ago by cameraman.

• A:Answer From Wyze: "Wyze Cam v4 includes a magnet in its base that allows it to be mounted to steel or iron surfaces, so you can use the included metal plate for mounting." - it's a peel & stick thingy. On a low open 'pony wall' my v4 magnet holds the cam in place. An optional dual side sticky tape could be used if you feel more adhesion is needed. I have mounted a cam outside attaching it to a gutter down spout with a nylon tie-down. Save all packaging and try one; return if it doesn't meet your needs. I have 9 v4's and love the clarity.

  Answered 1 year ago by documentation

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Q: QuestionIs the Wyze camera compatible with google home app?

Asked 1 year ago by Carl.

This question was asked about the related product: Wyze - Cam V4 2.5k QHD WiFi, Indoor/Outdoor, Wired Security Camera with Color Night Vision - Gray

• A:Answer Hi there! Yes, Wyze cameras are compatible with the Google Home app. You can pair and control your Wyze Cam using Google Assistant. Here are some key points: Compatible Wyze Products: Wyze Cam v2, Wyze Cam v3, Wyze Cam Pan, Wyze Cam Pan v3, Wyze Battery Cam Pro, Wyze Cam Floodlight v2, Wyze Lock, Wyze Plug, Wyze Bulb, and Wyze Sense Contact Sensors work with Google Assistant. You may also reach out to our team at (https://wyzelabs.zendesk.com/hc/en-us) so we may further assist you with this matter.

  Answered 1 year ago by Wyze Labs

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Q: QuestionYour description says that this unit comes with a Cable with AC Adapter/Plug-in so it can be easily plugged into an AC outlet, not a Cable that is 6-Foot Flat micro USB to USB-A. I need the AC cable. Do you have that?

Asked 1 year ago by Dem.

• A:Answer Hi there! Wyze Cam v4 does come with a "Cable and AC Adapter/Plug-in" which means it includes the AC cable and the adapter you need to directly plug into a wall outlet. If you have other questions, concerns, or would like to speak more about our products please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help. Thank you and have a great day!

  Answered 1 year ago by Wyze Labs

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Q: QuestionHow long is the power cable for this unit? Can I order a longer power cable if I need too?

Asked 1 year ago by Dem.

• A:Answer Hi there! Wyze Cam v4 comes with a Cable that is 6-Foot Flat micro USB to USB-A. You can also use Wyze Cam USB Extension Cable - 20ft but it is currently our of stock. If you have other questions, concerns, or would like to speak more about our products please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help. Thank you and have a great day!

  Answered 1 year ago by Wyze Labs

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Q: QuestionAre these cameras new or used?

Asked 1 year ago by Anonymous.

• A:Answer Hi there! Wyze Cam v4 is expected to be sold as Brand New. If you encounter any issues or have other questions, concerns, or would like to speak more about our products please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help. Thank you and have a great day!

  Answered 1 year ago by Wyze Labs

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Q: QuestionHello! When will it be available? And I would also like to know if it is compatible with the routines for the third generation echo show 8? thank you so much.

Asked 1 year ago by Tony27.

This question was asked about the related product: Wyze - Cam V4 2.5k QHD WiFi, Indoor/Outdoor, Wired Security Camera with Color Night Vision - Gray

• A:Answer Yes, I just ask Alexa to show me Garage cam for example.

  Answered 9 months ago by Mainframe

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Q: QuestionGeek Squad shows $129.99 for installation and it says up to 2 cameras. So if I wanted 6 outdoor cameras, does that mean $129.99 charged 3 times ($390) for all 6 cameras, or $129.99 per camera ($780.00).

Asked 5 months ago by Brenda.

This question was asked about the related product: Wyze - Cam V4 2.5k QHD WiFi, Indoor/Outdoor, Wired Security Camera with Color Night Vision - Gray

• A:Answer Hi there! If you have other questions, concerns, or would like to speak more about our products, please reach out to our Wizards team at https://wyzelabs.zendesk.com/hc/en-us so we may help. Thank you and have a great day!

  Answered 5 months ago by Wyze Labs

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Q: QuestionWhat would the cost be for hard wired installation of the Wyze V4 2.5 outdoor cameras. I am looking for an estimate to install 6 cameras which includes labor, junction boxes, rolls of electric cable, etc. I already have the cameras.

Asked 7 months ago by Brenda.

• A:Answer Hi there! We do not provide estimates for hardwired installation services, as Wyze Cam v4 is designed for DIY installation and comes with the necessary accessories for setup. For professional installation, we recommend reaching out to a licensed electrician or security system installer for a detailed quote based on your specific requirements.

  Answered 7 months ago by Wyze Labs

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Q: QuestionDoes this model camera work on a 6g wifi network?

Asked 1 year ago by Blademeat.

• A:Answer Here's the correct answer that Wyze failed to provide you with. "Yes." See this link. https://support.wyze.com/hc/en-us/articles/23746292976923-Introducing-Wyze-Cam-v4

  Answered 1 year ago by smellslikeMI

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