Questions & Answers

Q: QuestionDoes this console have built-in voice assistant?

• A:Answer Yes, this console has Amazon Alexa voice assistant built-in.

Q: QuestionAre there any USB ports on this console?

• A:Answer Yes, there are three USB ports on this console.

Q: QuestionHow many controllers are included with this console?

• A:Answer This console includes one wireless controller.

Q: QuestionDoes this console have parental control capabilities?

• A:Answer Yes, this console has parental control capability.

Q: QuestionCan I use my old gaming accessories with this console?

• A:Answer Yes, you can use your old gaming accessories on this console.

Q: QuestionWhat type of storage does this console use?

• A:Answer This console uses SSD storage.

Q: QuestionWhy I can’t pre-order yet?

Asked 5 years ago by Choock.

• A:Answer I have been checking for the past almost 55min refreshing the page and it still says “Coming Soon” - did they open the pre-orders up earlier than the agreed upon time 45 min ago?? If so, and they already sold out, that is very frustrating for the people trying to follow the agreed upon release date and times...

  Answered 5 years ago by Aaaa

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Q: QuestionWhat is Best Buy doing to prevent bots buying up entire stocks for resellers to enjoy scalped rates? As an individual consumer I need reassurance that where I choose to pre-order doesn't cater to connivery.

Asked 5 years ago by Kevh.

• A:Answer Nothing bots will eat up every website the Xbox released on.....

  Answered 5 years ago by Fred

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Q: QuestionBest Buy should offer their Elite Members the option to buy hot items before others. Why not reward customer loyalty first? Sadly the bots will make my attempt to buy futile as they did with the PS5. Thoughts Best Buy?

Asked 5 years ago by Rabidbulldog.

• A:Answer I agree, Elite members should have first priority with their membership.

  Answered 5 years ago by PMZM

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Q: QuestionWhat are you guys going to do to prevent scalpers and bots from buying all your units?

Asked 5 years ago by Nick.

• A:Answer They’re not doing anything they don’t care who or what buys them as long as they make money

  Answered 5 years ago by Bruce

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Q: QuestionDid the preorder light even turn on for ANYONE? I mashed refresh from 10:30 to 11:40 and nothing. Meanwhile a kid on twitter said his bot got 62 systems from Best Buy. I think this was sold out within seconds. Bunch of crap!

Asked 5 years ago by Sinjin.

• A:Answer I did, had it in my cart was paying kept getting system issues then was pulled from my cart and was unable to pre order.

  Answered 5 years ago by Carlos

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Q: QuestionWhen I pre-order the Xbox Series X, is my card going to be charged at the time of the pre-order or when the console ships?

Asked 5 years ago by Corwin117.

• A:Answer According to Best Buy policy, when you place your pre-order they'’ll authorize your form of payment with your bank, which results in a temporary authorization hold. After a few business days, the hold should be automatically released and the funds returned to your account. Shortly before release day as your order begins final processing for shipment or store pickup, we’ll reauthorize your form of payment, resulting in another hold. Once your order ships or becomes ready for store pickup we’ll then collect payment. Please note that pre-orders placed using PayPal are processed differently, and are charged immediately upon placing your pre-order.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionWhen do pre-orders start for the system and do I have to pay in full for pre-order and can you deliver the system on the day of release to the house? With tracking and signed delivery from UPS or FedEx?

Asked 5 years ago by Bill.

• A:Answer Not sure about the tracking, but the card will be pre authorized but not charged until the day the console ships.

  Answered 5 years ago by Anonymous

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Q: QuestionAre xbox one controllers compatible

Asked 5 years ago by Tim.

• A:Answer Yes

  Answered 5 years ago by Ghaul

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Q: QuestionWhat is the difference between the white console for $299 and the black one for $499?I would want to purchase the right one I imagine my son would enjoy most

Asked 5 years ago by Jaxx.

• A:Answer Get your son the black one cause its faster, more powerful , has more storage, and has 4k if you have a television for him that supports 4k gaming.

  Answered 5 years ago by tony

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Q: QuestionI read that there would only be a pre authorization for the pre order. I was charged the entire amount. Just confirming this is correct?

Asked 5 years ago by Nick.

• A:Answer I made a purchase for 1700 but they charged my card for 3400. Not acceptable.

  Answered 4 years ago by Marco

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Q: QuestionWhen will I be able to order the Xbox series x again?

Asked 5 years ago by Zachary.

• A:Answer How much do you value your time ? Check every 15 minutes from now until tomorrow. I have had one in my cart on 3 different days,had all the shipping and billing stored in my rewards account, only to play games with the checkout process over and over. Maybe you will get lucky!

  Answered 5 years ago by MACC

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Q: QuestionCan best buy notify me when Xbox series X will be in .

Asked 5 years ago by Mindy.

• A:Answer No they are completely un organized

  Answered 5 years ago by Morgan

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Q: QuestionWhat ports does it have

Asked 5 years ago by dontbuythis.

• A:Answer 3 USB Type A 1 HDMI OUT 1 Ethernet (LAN) 1 Storage Expansion slot (Seagate Card)

  Answered 5 years ago by Castaway

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