Questions & Answers

Q: QuestionDoes this lever have auto unlock feature?

• A:Answer Yes, this lever has auto unlock feature.

Q: QuestionCan I get notifications when the door is unlocked?

• A:Answer Yes, you will receive unlock notifications when the door is unlocked.

Q: QuestionAre batteries included with the purchase of this lock?

• A:Answer Yes, batteries are included with the purchase of this lock.

Q: QuestionIs it possible to share keys with other people?

• A:Answer Yes, it is possible to share keys with other people.

Q: QuestionHow many keypad codes does this smart lock support?

• A:Answer This smart lock supports up to 250 keypad codes.

Q: QuestionDoes this lock have remote monitoring capabilities?

• A:Answer Yes, this lock has remote monitoring capabilities.

Q: QuestionDoes this smart lock provide unlock notifications?

• A:Answer Yes, this smart lock provides unlock notifications.

Q: QuestionDoes this lock need an additional hub?

• A:Answer No, this lock does not need an additional hub.

Q: QuestionCan this lock automatically lock the door?

• A:Answer Yes, you can enable Auto-Relock to ensure the door always locks behind you.

Q: QuestionIs the touchscreen keypad easy to see at night?

• A:Answer Yes, the lock's touchscreen keypad is backlit so it's easy to see at night.

Q: QuestionCan I share keys using this smart lock?

• A:Answer Yes, you can share keys using this smart lock.

Q: QuestionHow many keypad codes does this smart lock support?

• A:Answer This smart lock supports up to 250 keypad codes.

Q: QuestionDoes this lock have auto unlock capabilities?

• A:Answer Yes, this lock has auto unlock capabilities.

Q: QuestionCan this be rekeyed to match an existing Kwikset key? Can the barrel from the kwikset lock be reused in this handle?

Asked 2 months ago by TRRO.

• A:Answer The key that comes with the lock cannot be rekeyed to match your Kwikset key. Neither can the barrel from your Kwikset lock be used as the handle.

  Answered 2 months ago by Yale Customer Care

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Q: QuestionIs the lock re-keyable? Can the lock be changed?

Asked 2 months ago by TRRO.

• A:Answer Thank you for your question. Yes, these are re-keyable through our website. It cannot be rekeyed at a locksmith because they're specially made. And, the locks are designed to retrofit deadbolts, so yes, they can be changed.

  Answered 2 months ago by Yale Customer Care

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Q: QuestionIs this lock waterproof

Asked 4 months ago by Spike.

• A:Answer It's weatherproof not waterproof.

  Answered 2 months ago by Yale Customer Care

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Q: QuestionIs this compatible with the Nest app?

Asked 4 months ago by BestGuy.

Q: QuestionThis will be place at a lake house. Can this get wet in case of rain ?

Asked 6 months ago by Grace.

• A:Answer No, it cannot. The locks are not weatherproof. An alternative solution found by customers is to place a covering over it. If you have any additional questions, please get in touch with [email protected] or call 855-213-5845.

  Answered 6 months ago by Yale Customer Care

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Q: QuestionIs this lock compatible with myq?

Asked 6 months ago by Anonymous.

• A:Answer Yes, it is! If you have any additional questions, please contact [email protected] or call 855-213-5845.

  Answered 6 months ago by Yale Customer Care

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