Questions & Answers

Q: QuestionIs there a cost associated with using or downloading the associated Yale app used to send codes for this lock? Can more than 1 person use app for the same lock (e.g. property owner, and property manager)?

Asked 3 years ago by David.

• A:Answer No costs at all! Yes, you can have unlimited guests using the app for access (you can choose app access or keypad access). You can also make another person an owner so that you can both program and share codes using the app.

  Answered 3 years ago by Yale Customer Care

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Q: QuestionAre the inside and outside units inextricably paired? I would like to put these on two entry doors. On one door my wife would love to have a black outside unit and bronze inside unit. The other door can be mismatched the other way. Any issues?

Asked 3 years ago by Lake.

This question was asked about the related product: Yale - Assure Lock 2 - Smart Lock Keyless Wi-Fi Deadbolt with Touchscreen Keypad Access - Oil-Rubbed Bronze

• A:Answer No, you can do that if you wish!

  Answered 3 years ago by Yale Customer Care

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Q: QuestionCan you unlock/lock using Alexa?

Asked 3 years ago by JamesP.

• A:Answer Yes, there are privacy & security settings in the app and on the Alexa side to determine how you would want this to work.

  Answered 3 years ago by JonathanCVerified Purchase

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Q: QuestionWhere can I find the touchscreen version without the module? Why cant I find it on your site?

Asked 3 years ago by lou502.

• A:Answer The Bluetooth touchscreen version of our lock can be seen at: https://shopyalehome.com/products/yale-assure-lock-2-touchscreen-with-bluetooth

  Answered 2 years ago by Yale Customer Care

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Q: QuestionIs this lock battery operated or will it need to be recharged?

Asked 3 years ago by Anonymous.

• A:Answer It is battery powered, and the app will tell you when it's time to replace the batteries. Takes about 15 seconds to take the lid off pull out the old ones and insert the new ones.

  Answered 3 years ago by JonathanCVerified Purchase

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Q: QuestionDoes Yale Assure Lock 2 Touchscreen with Wi-Fi work with Ring Alarm similarly to their previous version?

Asked 3 years ago by GEKA.

• A:Answer The Wi-Fi model does not work with Ring Alarm. Look for a Z-Wave model. You can swap the Wi-Fi module with a Z-wave module, but it would be better to find a model with Z-wave instead.

  Answered 2 years ago by ngen47Verified Purchase

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Q: QuestionDo guests have to download the app in order for me to share door code?

Asked 3 years ago by SaintB.

This question was asked about the related product: Yale - Assure Lock 2 - Smart Lock Keyless Wi-Fi Deadbolt with Touchscreen Keypad Access - Oil-Rubbed Bronze

• A:Answer You can do it that, or you can create the codes for them and just text or give them the code. They do not have to use the app controls.

  Answered 3 years ago by JonathanC

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Q: QuestionIs the Yale access app and August locks app the same ?

Asked 3 years ago by Anonymous.

• A:Answer Functionally yes, they're the same apps just with different branding. Since I already had August door locks, I simply added this Yale lock to that existing account and app instead of starting over with the Yale app.

  Answered 3 years ago by JonathanCVerified Purchase

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Q: QuestionDoes this model include door sense, detecting open door, like the older model

Asked 3 years ago by JoeA.

• A:Answer Yes, it includes DoorSense.

  Answered 3 years ago by JonathanC

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