Questions & Answers

Q: QuestionDoes this lock work with voice assistants?

• A:Answer Yes, this lock works with voice assistants including Alexa, Hey Google and Siri.

Q: QuestionAre batteries included with the Yale Assure lock?

• A:Answer Yes, batteries are included with the Yale Assure lock.

Q: QuestionDoes this lock have auto unlock feature?

• A:Answer Yes, this lock has auto unlock feature.

Q: QuestionDoes this smart lock have unlock notifications?

• A:Answer Yes, this smart lock provides unlock notifications.

Q: QuestionIs there a low battery indicator on this lock?

• A:Answer Yes, there is a low-battery indicator on this lock.

Q: QuestionHow many keypad codes are supported by this lock?

• A:Answer This lock supports 250 keypad codes.

Q: QuestionDoes this lock provide unlock notifications?

• A:Answer Yes, this lock provides unlock notifications.

Q: QuestionDoes this lock have auto unlock feature?

• A:Answer Yes, this lock has auto unlock feature.

Q: QuestionCan I remotely monitor this smart lock?

• A:Answer Yes, you can remotely monitor this smart lock's capabilities.

Q: QuestionAre batteries included with this lock?

• A:Answer Yes, batteries are included with this lock.

Q: QuestionHow many keypad codes are supported by this lock?

• A:Answer This lock supports 250 keypad codes.

Q: QuestionDoes this lock work with voice assistants?

• A:Answer Yes, this lock works with voice assistants including Alexa, Hey Google and Siri.

Q: QuestionIs there a low-battery indicator on this lock?

• A:Answer Yes, there is a low-battery indicator on this lock.

Q: QuestionDoes the keypad light up when pressed so I can see when getting home at night?

Asked 22 hours ago by Anonymous.

Q: QuestionHow many door knobs/handles does this come with?

Asked 6 days ago by Anonymous.

Q: QuestionWhat is the expected battery life while connected to Wifi?

Asked 1 month ago by HinduHoudini.

• A:Answer 3-6 months

  Answered 1 month ago by Yale Customer Care

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Q: QuestionDoes this device use fingerprint or palm print?

Asked 2 months ago by Lefty.

• A:Answer None. We recommend any of the Assure 2 TOUCH for the fingerprint feature.

  Answered 2 months ago by Yale Customer Care

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Q: QuestionDoes it lock automatically when you close the door?

Asked 7 months ago by KA.

• A:Answer You’re able to set the option to auto lock after a certain amount of time through the app. I forget all the time options but I remember there was a 60 second option for it to auto lock if left open.

  Answered 3 months ago by MG27

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Q: Questioncant this be used for front door with no protection from the weather

Asked 1 year ago by shoppingxp.

• A:Answer Thank you for your question. It is not advisable to install the lock on the exterior door without a cover as it is not weatherproof. If you have additional questions, please reach out to [email protected] or 855.213.5841.

  Answered 1 year ago by Yale Customer Care

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