Questions & Answers

Q: QuestionAre batteries included with the purchase of this lock?

• A:Answer Yes, batteries are included with this lock.

Q: QuestionHow many keypad codes does this lock support?

• A:Answer This lock supports 250 keypad codes.

Q: QuestionCan I get notifications when the door is unlocked?

• A:Answer Yes, you can receive unlock notifications with this smart lock.

Q: QuestionDoes this lock have auto unlock feature?

• A:Answer Yes, this lock has an auto unlock feature.

Q: QuestionDoes this lock work with Apple iOS?

• A:Answer Yes, this lock is compatible with Apple iOS.

Q: QuestionDoes this lock have a low battery indicator?

• A:Answer Yes, this lock has a low-battery indicator.

Q: QuestionCan I unlock this remotely of someone needed to get in my house and I was out of state? Also can I give codes that only work certain hours of the day?

Asked 2 months ago by Question.

Q: QuestionCan this lock and unlock the door on specific hours and days of the e week?

Asked 2 years ago by Chris.

• A:Answer Thank you for your question. As an owner, you cannot set a specific hour or day to unlock and lock your door unless you integrate with a 3rd party to enable this automation. However, you can set an access schedule for your guests to allow temporary and recurring access. Please follow this link to learn how the access schedule works: https://support.shopyalehome.com/temporary-and-recurring-access-ByQUy6MdV. If you have further questions, please contact support@yalelock.com or call 855.213.5841

  Answered 1 year ago by Yale Customer Care

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Q: QuestionCan you set the lock to remain unlocked in high passage areas (instead of constantly auto locking)?

Asked 2 years ago by Joe.

• A:Answer Hi Joe - Yes! You can disable Auto-Lock at any time from the Yale Access app.

  Answered 2 years ago by Yale Customer Care

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