Questions & Answers

Q: QuestionCan I control the lock using voice commands?

• A:Answer Yes, you can use Google Assistant to lock the door hands-free.

Q: QuestionWhat is the maximum number of keypad codes supported?

• A:Answer This device supports 250 keypad codes.

Q: QuestionDoes this lock have auto unlock feature?

• A:Answer Yes, this lock has auto unlock feature.

Q: QuestionIs the installation of this lock a replacement type?

• A:Answer Yes, the installation type for this lock is replacement.

Q: QuestionDoes this smart lock work with Google Assistant?

• A:Answer Yes, this smart lock works with Google Assistant for voice control.

Q: QuestionAre batteries included with the smart lock?

• A:Answer Yes, batteries are included with this smart lock.

Q: QuestionIs this smart lock compatible with an app?

• A:Answer Yes, this smart lock is compatible with an app.

Q: QuestionHow many batteries does the smart lock require?

• A:Answer The smart lock requires four AA batteries.

Q: QuestionIs this smart lock compatible with an app?

• A:Answer Yes, this smart lock is compatible with an app.

Q: QuestionDoes this smart lock require batteries to operate?

• A:Answer Yes, this smart lock is battery-powered and requires batteries.

Q: QuestionDoes this smart lock have auto unlock feature?

• A:Answer Yes, this smart lock has an auto unlock feature.

Q: QuestionCan I receive notifications when the door is unlocked?

• A:Answer Yes, you can receive unlock notifications with this smart lock.

Q: QuestionHow many keypad codes does this lock support?

• A:Answer This smart lock supports up to 250 keypad codes.

Q: QuestionIs this compatible with Ring?

Asked 1 month ago by ODTX.

This question was asked about the related product: Yale - Smart Lock with Matter, Designed for Google Home; Electronic Deadbolt with Pushbutton Keypad - Snow

Q: QuestionFor the physical key, I have one that matches all of my existing house locks. Am I able to use my existing key in the physical key lock or can it be rekeyed?

Asked 2 months ago by Procrastinator.

This question was asked about the related product: Yale - Smart Lock with Matter, Designed for Google Home; Electronic Deadbolt with Pushbutton Keypad - Snow

• A:Answer You have to use the key that comes with the lock. The keys can be rekeyed by only through Yale website.

  Answered 2 months ago by Yale Customer Care

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Q: QuestionDo I need a get a new matter router for this lock? I already have a Nest doorbell 3rd gen and nest hub max set up on Orbi router (NETGEAR Orbi Tri-Band Whole Home Mesh WiFi System with 3Gbps Speed (RBK50)

Asked 5 months ago by Pete.

Q: QuestionWill this work for Anderson sliding glass door?

Asked 6 months ago by AD2018.

• A:Answer No, this does not. Yale does offer Patio locks specifically for Anderson. Please check out the link: https://shopyalehome.com/search?q=patio. If you have any additional questions, please get in touch with [email protected] or call 855-213-5841.

  Answered 6 months ago by Yale Customer Care

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Q: QuestionDoes it come with matter qrcode in package with Yale lock with matter

Asked 8 months ago by Erhan.

This question was asked about the related product: Yale - Smart Lock with Matter, Designed for Google Home; Electronic Deadbolt with Pushbutton Keypad - Snow

• A:Answer Yes

  Answered 7 months ago by Jason

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