“Problems with case hinges separating Anyone else have problems with hinges separating? My daughter's case has been used since December 15th and now the case is separating on both hinges and won't support the iPad. I was told at the customer service counter that they don't have a "technical agreement" with Zagg so they won't refund or replace. Apparently Zagg will only replace. Not so great since she has to have a case now for class. I guess i'll have an extra case that will probably break the same way as the first one unless it was a fluke or they've found a cure.”
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Very similar problem. Had my initial one for less than a month about March/April 2015 and the hidges separated. The hidges on the board appears a bit too tight and the opening not wide enough so not surprised a young person or anyone would come across this problem. Fortunately, I was able to return mine and received a new one (exchange was the only option). It's June 12th and so far, no problems but great fear that it will do the same if try to open it a bit wider for ease when not using as a keyboard but to play games, read or view online material. I have to tilt it often for ease or remove it entirely from the case but don't like to do that since I also use the case to protect my iPad Air2. I wish I would have read your comment first prior to spending so much money on this product. I would not have purchased it due to the hinge problem. Nevertheless, This is the only problem I have with this product. Otherwise, I like the way the keyboard is easily able to turn off and off. One other note, they should have a battery life indicator on the keyboard or at the very least allow it to charge at the same time of charging the iPad Air2.
Sorry, there was a problem. Please try again later.Yes. My case just broke as well. Pretty disappointing.
Sorry, there was a problem. Please try again later.Mine did the same, eleven months out with light to moderate use. I would definitely recommend buying the extended warranty!
Sorry, there was a problem. Please try again later.The case is only designed to go just so many degrees back. Past that I could see it cracking but should be better than fine if used properly. Mine works great. Got it for Christmas. I've had a great experience with Zagg. I had other Zagg. They replace products for the most part with rarely a fix. I read the best buy refund policy. After a limited time, with no warranty they refer you to the company. I dropped mine and the hinges never separated.
Sorry, there was a problem. Please try again later.Rather than writing a novel, I’ll just say I’m on my 5th Ruggged Book. Every replacement was due to the hinge breaking. It’s a very useful item when working, so why won’t Zagg step up and fix the hinge. As stated, I’m on my 5th, and it also has a broken hinge. Zagg knows there is a problem, but over the years has done nothing to fix it!
Sorry, there was a problem. Please try again later.I had my case for 5 months before one hinge broke and recently the second one. Contacted Zagg at 1-800-700-9244 and received another on warranty. Just had to pay postage. Looks identical but hoping this one will not break.
Sorry, there was a problem. Please try again later.I would think that this is a fluke because I have had mine for just over a year and it is still like new. I am not gentle with it either. I have dropped it a few times (tho not intentionally). Zagg is pretty good about replacing damaged products. I hope this helps
Sorry, there was a problem. Please try again later.I have not had this problem. I have had my case for over a month.
Sorry, there was a problem. Please try again later.my case just failed at the hinge as well. Now waiting for warranty replacement from Zagg.
Sorry, there was a problem. Please try again later.Same problem, here. ZAGG says they will replace.
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