Sit back and let our Seal System-certified Agents run diagnostics on one refrigerator or freezer. The appliance must be under a GSP or manufacturer warranty.
A: To check if your appliance is covered by a Geek Squad Protection (GSP) or manufacturer warranty, you can refer to your purchase receipt or the product packaging. Alternatively, you can contact the Geek Squad support team or the manufacturer directly to inquire about the warranty status of your appliance.
Q: Can I add extra services to this diagnostic?
A: Yes, you can add extra services to this diagnostic. Complex diagnostics that require uninstallation, appliance repair outside of a GSP or manufacturer warranty, or a diagnostic for an additional appliance may be purchased separately from Best Buy.
Q: What safety measures are taken when handling coolant materials during the diagnostic process?
A: The Geek Squad Seal System-certified agents safely and properly remove coolant materials during the diagnostic process to obtain all the necessary information. This ensures the safety of both the technicians and the customers during the diagnostic procedure.
Q: Are there any additional costs or fees associated with this diagnostic service?
A: Yes, there may be additional costs or fees associated with this diagnostic service. Complex diagnostics that require uninstallation, appliance repair outside of a GSP or manufacturer warranty, or a diagnostic for an additional appliance may be purchased separately from Best Buy.
Q: How is this diagnostic service different from a regular appliance repair service?
A: This diagnostic service focuses specifically on refrigerators and freezers that are not cooling properly, while a regular appliance repair service can address a wider range of issues with various types of appliances. Additionally, this service includes a sealed system diagnostic, which may involve disassembling the appliance or handling coolant materials, which is not typically part of a regular appliance repair.
Q: What does this diagnostic service cover?
A: The Geek Squad Refrigerator and/or Freezer Diagnostic service covers sealed system diagnostics on one refrigerator or freezer that is not cooling properly. This may involve disassembling the appliance or safely removing coolant materials to obtain all the necessary information. However, it does not include installation, repair, service of non-refrigerator appliances, or diagnostics of additional appliances.
A: The Geek Squad will clean up the workspace and answer any questions before completing the service. They will discuss the scope of work, ask lifestyle questions, and recommend solutions. Once the customer approves the repair, the required parts will be ordered, and a follow-up visit will be scheduled.
Q: How do I schedule a follow-up visit if a repair is needed?
A: If the diagnostics determine that a repair is necessary, you will be asked to approve the repair and order the required parts. Once the parts arrive, a follow-up visit will be scheduled to complete the repair.
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