Customers highly value the overall performance, size, and capacity of the 13.8 Cu. Ft. Garage Ready Convertible Upright Freezer. The freezer's convertibility, temperature control, and quiet operation are also appreciated. However, some customers have expressed concerns regarding the door design and the durability of the shelf material.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 191 Showing 3,801-3,820 of 4,343 reviews
Rated 5 out of 5 stars
Good
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Insignia™ - 13.8 Cu. Ft. Upright Convertible Freezer/Refrigerator - White
This reviewer received promo considerations or sweepstakes entry for writing a review.
Within the first 7days of having the freezer we found one morning that one of the glass shelves had shattered due to the cold. We only had 1 frozen pizza on it. so it was not caused by the weight on the shelf. Due to lack of inventory they have not been able to replace the freezer since this was a manufacture problem.
No, I would not recommend this to a friend
Brand response from InsigniaCustomerSupport
Posted .
Thank you for sharing your experience with our 13.8 Cu. Ft. Garage Ready Convertible Upright Freezer. We apologize for the unexpected issue with the glass shelf shattering due to the cold. We understand that this is not a normal occurrence and should not have happened. Unfortunately, it sounds like we were unable to fulfill the replacement request within the 7-day window due to inventory issues. We want to assure you that we take full responsibility for the manufacturing defect and will work on resolving this issue as soon as possible. We appreciate your patience and will keep you updated on the status of the replacement. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-13-8-cu-ft-garage-ready-convertible-upright-freezer-with-energy-star-certification-stainless-steel/6336450.p?skuId=6336450
Rated 3 out of 5 stars
Freezer
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Good freezer, but rear bottom was crumpled. Best Buy made good by giving 100 dollar credit.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Overall a nice product. Glass shelves are a plus over wire shelving. It is already in use.
I would recommend this to a friend
Rated 2 out of 5 stars
Not reliable
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
The display is so small. That you can tell if it’s on or not. It stop working on me couple of times. Almost lost my food. Had to reset couple of time. I won’t by this brand again
No, I would not recommend this to a friend
Rated 5 out of 5 stars
Perfect size and love the digital thermometer on t
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Super nice freezer for the price. Perfect size for me. Love the glass shelves and the digital thermometer.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I have had no problems with this freezer. I love that it beeps if you don't close it all the way.
I would recommend this to a friend
Pros mentioned:
Overall performance
Rated 1 out of 5 stars
Damages are not getting fixed.
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Product seems perfect for my needs. The product was damaged when I received it and it has taken 3 phone calls over 2 weeks and still no confirmation on replacement.
The delivery team said someone would be calling in 24 hours and no such luck. I have called 3 times and each time there is a new excuse. This is a big fail Best Buy!!