Customer Ratings & Reviews
- Model:
- NS-UZ14SS0
- SKU:
- 6336450
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers highly value the overall performance, size, and capacity of the 13.8 Cu. Ft. Garage Ready Convertible Upright Freezer. The freezer's convertibility, temperature control, and quiet operation are also appreciated. However, some customers have expressed concerns regarding the door design and the durability of the shelf material.
This summary was generated by AI based on customer reviews.
Stopped working, can't but parts
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after a year. There are no parts available, so unless you want to pay a repairman, not serviced by Geek Squad, you can count this a total loss.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - 13.8 Cu. Ft. Upright Convertible Freezer/Refrigerator . I understand that it stopped working after a year and there are no parts available. That can certainly be frustrating. But, we would be happy to troubleshoot it and check your options for you. Please, use the link below to reach us at your earliest convenience.
Insignia Support
Irene
www.insigniaproducts.com/support
Broke after 1 year
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke right after one year. Everything melted then it wouldn't refreeze until a reset.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 13.8 Cu. Ft. Garage Ready Convertible Upright Freezer. We appreciate your feedback and are glad to hear that you utilized the product for a year. Your insights regarding the melting and refreezing process are valuable as they help us understand product performance better. We’re committed to continuously improving our offerings and your input plays a crucial role in that effort. Thank you for being a part of our community! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-13-8-cu-ft-garage-ready-convertible-upright-freezer-with-energy-star-certification-stainless-steel/6336450.p?skuId=6336450
WE Buy it last mount. best buy cuts warraanty.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We wish to buy it from deferent company , Bust buy give us big hard time. we never recommend this Best buy company. we ask for help they did't give us any hands. and cancel our warranty.
No, I would not recommend this to a friendWaste of money
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Less than 2 years after purchase and it won’t hold charge -
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We apologize for the inconvenience, Terrie.
We understand how frustrating it can be to experience a product malfunction, especially after a relatively short period. We take customer feedback seriously and are committed to ensuring product quality.
To better assist you, please reach out to our Insignia customer support team (877-467-4289). They can provide specific troubleshooting steps or discuss potential warranty options.
Thank you for bringing this issue to our attention. - Mae | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Cracked shelves in less than 2months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved this fridge, but have had it less than 2 months and the shelves already cracked. I thought I had seen something about this happening to someone else, and still purchased due to so many good reviews and hoped it didnt happen to me. Bummer.
No, I would not recommend this to a friendBroken shelves
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the freezer, but two of the shelves were broken during delivery. Best Buy won't send replacement shelves.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi MattS,
Thanks for taking the time to connect with us about your concern with your Insignia™ - 13.8 Cu. Ft. Garage Ready Convertible Upright Freezer - White. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction.
Dina || Insignia Support || https://www.bestbuy.com/insignia
- Pros mentioned:Overall performance, Size
Garage freezer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great freezer! Perfect size for the garage! Works great!
I would recommend this to a friend DO NOT BUY
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Freezer failed as others have experienced with this product. got up to 45F and the warranty providers were no help at all
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi HannahB,
Thank you for taking the time to review our Insignia™ - 13.8 Cu. Ft. Garage Ready Convertible Upright Freezer - White. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance.
Insignia Products
Nikki
https://www.bestbuy.com/site/insignia-13-8-cu-ft-garage-ready-convertible-upright-freezer-white/6336451.p?skuId=6336451
Only lasts 2 years
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for about 2 years then it stopped cooling properly. That's pretty terrible.
No, I would not recommend this to a friend- Pros mentioned:Capacity, Overall performance
Freezer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s been great so far. It’s helped with our storage needs. Service was great as well.
I would recommend this to a friend Don't Buy!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke within Six Months of having it. We lost $200 worth of food
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - 13.8 Cu. Ft. Garage Ready Convertible Upright Freezer - White, we're very sorry to read you are experiencing this issue with one of our products, you may send us an email [email protected] for further assistance. We'll be more than happy to assist you regarding this matter.
Insignia Support
Angela
www.insigniaproducts.com/support
broke just after a year of use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.my insignia freezer went out one month after the one year warranty was expired. All the food in my freezer was found to be soft ands the freezer stopped working.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Veronica,
We apologize for your experience. Your feedback is important to help us improve the quality of our product.
Insignia Support
Lea
https://www.insigniaproducts.com/
good looking but poor quality
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after 6 months. Arghhh.. they ca't repair it , has to be exchanged
No, I would not recommend this to a friendDon’t Buy
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This freezer continues to spoil all of my food. It’s convertible and it switches between the 2 settings and spoils my foods.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for sharing your experience with our Freezer. We know how disheartening is that your fridge is changing the settings by itself. We would love to check this situation further with you! So, please feel free to contact us at the link below.
-Angelica G. | Insignia Support.
https://www.insigniaproducts.com/contact-us
Didn't last two years
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't even last two years before it stopped working.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I'm sorry to hear about your experience with our product only lasting for two years before it stopped working. We strive to provide durable and reliable products to our customers and we apologize for any inconvenience this may have caused. Your feedback is important to us and we will use it to improve our products in the future. Thank you for bringing this to our attention. Keith | Insignia Support https://www.bestbuy.com/site/insignia-13-8-cu-ft-garage-ready-convertible-upright-freezer-with-energy-star-certification-white/6336451.p?skuId=6336451
Standing freezer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They did not set up the freezer, they left it in the box, they did not haul the old freezer , even though I paid for it
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello MarissaC,
I am truly sorry to read about the inconvenience you experienced in getting this Insignia™ - 13.8 Cu. Ft. Upright Convertible Freezer/Refrigerator - White. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction.
Dina || Insignia Support || https://www.insigniaproducts.com/
Error in less than 1 month
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it for 2 weeks, it already has an error (E7)... not what I expected.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Diego,
Thank you for taking time to write a review our Insignia™ - 13.8 Cu. Ft. Garage Ready Convertible Upright Freezer - Stainless Steel. We deeply care about the performance of our products and I would like to further review your situation. In the case that you still have this, feel free to contact my team for further help.
Dina || Insignia Support || https://www.bestbuy.com/insignia
- Pros mentioned:Overall performance, Size
Garage freezer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, works perfect. Good value for the size. A++++
I would recommend this to a friend Frig, freezers
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this for a frig on average it stays between 37 and 40 for fridge it dont get your drinks cold
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 13.8 Cu. Ft. Garage Ready Convertible Upright Freezer, Curtis. We're sorry to hear that it hasn't been effective in keeping your drinks cold. Your feedback is valuable and will help us improve our products. We apologize for any inconvenience this has caused. If there's anything we can do to assist you further, please let us know. Thank you for bringing this to our attention. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-13-8-cu-ft-garage-ready-convertible-upright-freezer-with-energy-star-certification-stainless-steel/6336450.p?skuId=6336450
- Pros mentioned:Size
Convertible Upright Freezer Satisfaction
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This freezer is just what we needed. It is large enough to suit our needs and the shelves are all easy access. Also, the service at the Heath, Ohio Best Buy location was top notch as usual. Thank you Kiesha.
I would recommend this to a friend
