Customers value the 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer's cleaning performance, quiet operation, and ease of use. Many appreciate its capacity and spin cycle, along with its various features. However, some concerns exist regarding the product's reliability and occasional issues with the door and installation. A solvent smell was also reported by some users.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 25 Showing 481-500 of 2,999 reviews
Rated 5 out of 5 stars
LG 4.5 Cu. Ft. HE Smart Front Load Washer
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I had BB deliver and set-up. Delivery people were great, efficient and made sure the washer was properly set up including a successful 1st trial wash.
I've tried several of the different kinds of cycles, all of which worked great. There is a slight learning curve (so many choices!). The final spin makes the wash load feel almost dry before using the dryer for a much shorter time than with my previous washer.
I'm very happy with my purchase and look forward to many years of use.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This washer made some horrible noises at first but after 2 washes, everything is operating as it should. Cleans my clothes well and I only use the speed wash setting.
This reviewer received promo considerations or sweepstakes entry for writing a review.
STAY AWAY! Less than 6 months in and there is already damage to the door gasket. LG refuses to repair under warranty. We are not washing knives, or dragging razor blades out with the clothes, and yet we are now left with a leaking, broken washer that cost $800 and will now cost another $200+ to fix. I've had front load washers before and have never had this happen. Absolute garbage.
No, I would not recommend this to a friend
Brand response from LG Digital Customer Care
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Hi, there. Thank you for taking the time to review the LG Washer (WM4000HBA) model. We're sorry to hear about the damage to your washer and the difficulty you faced in getting it repaired under warranty. We aim to offer long-lasting, top-notch products that meet our customer's needs. We want to investigate this issue more to ensure it's sorted out well. Please reach out to us on social media @LGUSSupport. ^Juvy
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Washing 101
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Love my new washing machine! Easy to use! No bending down to take out laundry and easy to operate.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This washer's roomy and easy to load. The controls are clear and I have no complaints about the wash quality. But the machine's noisier than I expected, and the condensation on the door and seal after a load is complete concerns me. I wipe it down (never had to do that with my old top-loader) and leave the door open for a while – which is less than convenient.
Thank you for sharing your product experience feedback. We will share this with our research and development teams. ^Jennifer
Pros mentioned:
Noise level
Rated 5 out of 5 stars
Great washer
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great washer. Gets everything nice and clean. It is very quiet while running too. My girl is the one who uses it, so I don't really have much to say other than she loves it.
Broke @ 18 Months, Repair Costs More Than New One!
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I learned a lot. Just replace seals & bearing, YT vids say. No, LG took care of that: the part that corrodes and breaks, every time, is the aluminum spinner aka spider. Before this model it could be replaced, but now it cannot, the outer drum is cemented instead of bolted. To fix, replace the assembly: $679+shp+tax parts alone! It lasted only 18 months…this is Anti-American!!
Hi there, Thank you for sharing your experience and the lessons you have learned. It is disappointing to hear that you had to replace seals and bearings only to discover a more significant issue with the aluminum spinner. We understand your frustration with the design change that makes it difficult to replace the part, leading to a costly replacement of the entire assembly. We apologize for any inconvenience this has caused you. Your feedback is valuable, and we will ensure it is passed on to the relevant teams for improvement. We appreciate your patience and understanding in this situation. Thank you for expressing your concerns, and we are sorry for the anti-American sentiment you feel regarding this issue. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Rated 5 out of 5 stars
Love this washer
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Love this washer. The sensors are great in selecting the wash time which is much less for some loads than my previous washer. This is a great time saver.
This reviewer received promo considerations or sweepstakes entry for writing a review.
We previously had an LG washer, also a front loader, that we purchased when our home was built back in 2007. At the time, LG had just started making clothes washers and driers, so I purchased the extended warranty even though that is almost never recommended by consumer experts. We never needed it, and now the prior LG washer is several years past the expected lifespan of a clothes washer.
The prior LG washer did start some minor leaking recently. Given the cost of even getting repairmen out to look at an appliance, and the fact that the old washer is well past a washer's average lifespan, we decided to replace it. I purchased this replacement, and got a quick delivery date and installation from Best Buy. Despite the fact that the tub is larger, the cost was almost half that of the prior washer. That's how much the technology of front loaders has advanced over the years.
While the prior washer was never bad noise-wise, this one is distinctly quieter. And unlike the old one, we can actually leave items like folded, clean laundry on top of this one while running a load, and they will not fall off.
Both the older LG and this one are very good at cleaning laundry, though I do not have a chem lab in my house to actually test that. However, this particular model was at the top of "best washers" in a "leading consumer magazine," and they almost certainly *do* have such a lab.
I would recommend this to a friend
Pros mentioned:
Noise level
Rated 5 out of 5 stars
Good purchase
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Just recently purchased. Very efficient and very quiet.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I like how clean my clothes are and the cute little tune when it’s finished washing. I love all the options this washer has like choosing spin speed for example. I do wish that it has a light inside the washer though To sum it all up would be the great cleaning for anything I want to wash.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This washer gets my clothes, towels, and sheets clean. I like its smart features but still learning how to use them. It is much quieter than my previous washer.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Love this washer, washing clothes is quick and extremely easy to use. When linked to the LG app it makes for a better experience. Notifications are sent to my phone.
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Washer
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great price easy to use looks great and runs great
This reviewer received promo considerations or sweepstakes entry for writing a review.
Item has been flawless so far. Best buy installation was also awesome, but honestly that probably had more to do with the two guys who came to do it. They were on time, fast, friendly, and thoroughly explained fhe inportant details.