Customer Ratings & Reviews
- Model:
- NX60A6511SS
- SKU:
- 6447919
Rating by feature
- Performance
Rating 4.7 out of 5 stars
- Ease of Cleaning
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers are pleased with the overall performance, ease of use, and design of the 6.0 cu. ft. Freestanding Gas Range. Many customers find the air fryer and burners perform well, and appreciate the various features and connectivity options. However, some customers have reported issues with the control panel and knob quality, while others have noted a loud buzzing sound.
This summary was generated by AI based on customer reviews.
Stove
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love this new stove it was a nice upgrade to the kitchen
I would recommend this to a friendW Oven
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very clean and nice and sturdy range. Its a must buy.
I would recommend this to a friendDent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a dent on it upon delivery, then when they tried to setme up for $100 off price incalled panama and got the god darn run around ill never order anything on line again absolutely ticked offf and wouldn't recommend best buy ro anyone
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
horrible brand
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.never will I ever purchase any samsung product again! this gas range has only given me problems since day one!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Rosa,
Thank you very much for your review on one of our products. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Ricardo
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Oven door will not stay closed, haven't had range in home more than 30 days. Repair scheduled.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello TCMilwaukee,
Thank you for reaching out. We appreciate you informing us that the oven door on your Samsung range will not stay close. We apologize for the inconvenience the issue has caused you, especially since you haven't had a range at home for more than 30 days. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Here is a link to the troubleshooting guide to try when the Samsung oven door does not close.
https://www.samsung.com/us/support/troubleshooting/TSG01209248/
I've also included a link to our Warranty Page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/NX60A6511SG/AA
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144735549
Thank you, and stay safe!
-Angelica
Cast iron grates
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cast iron grates are not good. first came broken and replacement grates also broke in transit.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
Ticket number: 1144628250
^Rainly
Bad product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very disappointed with this stove. I bought it months ago but unfortunately when I use the broiler the heat makes the dials of the stove so hot I can’t touch it. The stove flame isn’t spread out evenly either.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Tamara,
Thank you for reaching out and sharing your feedback about your Samsung gas range. I understand you're having an issue with the control panel of your gas range as it's very hot and you can't touch it. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01110174/ to guide you on the issue.
If repair is needed, please take note of this link https://www.samsung.com/us/support/service/warranty/NX60A6511SG/AA for the warranty information of your unit.
You may visit this link https://www.samsung.com/us/support/service/ for our Support Center to request service.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144535719.
-Noraina
Worse EXPERIENCE!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worse experience in my life!!! Many attempt to delivery, many false scheduling and poor communication with costumer service
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear valued BestBuy client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to check the available delivery date of the range.
Have a great day.
-Ernest-
Overall looks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't like the look of the range, its too bulky and black
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Client,
Thank you so much for taking the time to leave a review. If you require further assistance in the future, please do not hesitate to reach us through the channels listed below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
—Vannesa
Stove
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve stove that’s what I need looks perfect for me
I would recommend this to a friendConstant gas leaks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Item was ultimately returned after one exchange. Both stoves leaked gas. Repairman do not carry gaskets to replace the faulty ones because of 3rd party mishandling.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello VeronicaO,
Thank you for choosing Samsung for your Appliance needs. It's sad to know that you no longer have the product.
We would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
Thank you!
-Angelica
Affordable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love how there are many functions for a fraction of the price.
I would recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for reaching out and sharing your feedback about your Samsung gas range. We are glad to know that you love the product because it has many functions and it's affordable. We aim to provide the best service to all our customers.
For your future reference, you may check this link https://www.samsung.com/us/support/search/?query=gas+range&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung gas range.
To know more about the product, please visit this link https://downloadcenter.samsung.com/content/UM/202105/20210525183339900/NX60A6511SS_AA_DG68-01339A-02_EN-MES-CFR_210511.pdf for the user's manual.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144365732.
-Noraina
No2Samsung
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Control is pain . I have pay extra to get something better but more money doesn't always means better. Avoid it , don't buy, go with LG or simpler model. User manual is generic even doesn't have model number on it and doesn't tell you how to use the control
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good Day,
Thank you for using our gas range. Let's get you the information you need for the control panel!
The model number for your Samsung range is NX60A6511SG/AA.
Below is the online user manual for the control panel's instructions. Turn to pages 23-34 for your reference:
https://downloadcenter.samsung.com/content/UM/202207/20220713103218465/NX60A6511SS_AA_DG68-01339A-03_EN_MES_CFR_220712.pdf
If you have questions or inquiries, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number 1144998171 to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel
Do not recommend
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this one year and a month ago, and the oven has not been working since the last two months. I have spent $250 on parts and it still not work. I recommend looking for a different stove.
No, I would not recommend this to a friendPurchased a Samsung twice thinking the first would
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this Samsung twice thinking the first would’ve been a defect that was letting out carbon monoxide NOT purchase a second one that too was a defect releasing out carbon monoxide
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello MrsCrs! We are sorry to hear that this unit is posing a concern. Being that your safety is our first priority, we ask that you contact us directly via any of the following using ticket number: 1143961573
Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Thank you for choosing Samsung. ^Nic
Damaged
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received our new stove yesterday and had to have the driver return it because it was damaged on the back side close to where the gas is to be connected.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for choosing Samsung for your Appliance needs. It's sad to know that you no longer have the product, and we understand how you felt about the status of the unit when it was delivered.
We would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that fit your needs better.
Thank you.
-Angelica
Love this
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this item n highlySatisfied with my purchase Ty
I would recommend this to a friendBrand response from Samsung
Posted .Hi Paul,
We appreciate you giving us a review about the Samsung range.
Should you need support in the future, please do not hesitate to reach out to us at www.Samsung.com or by calling 1800-7267-864.
^Rainly
Bubbled up stove up
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy at all!! The stovetop is not cleanable. I have tried degreaser, all purpose cleaner, glass cleaner and just soap and water. It’s even bubbled up. I just got it 2 1/2 months ago and I don’t want it I want to exchange it. Come on Best Buy do right by your customers
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Cookie, I realize that you are having some concerns with your Samsung Range cooktop clean and know how the appearance is important. I have some helpful information that will help with keeping your surface pristine. See link below:
https://www.samsung.com/us/support/answer/ANS00060833/
If you need further assistance, contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1144040376. We appreciate you for choosing to be a part of our Samsung family. ^Brad
Dissatisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am dissatisfied with sales and installation department.
I would recommend this to a friendItem damaged for the 5th time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered LG range since July and now we are in November. The LG range came damaged for 4 times. They Asked me to pick another one. I picked the Samsung and it came damaged too. Unbelievable.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Tata
Thank you for giving us your feedback about the Gas Range. We apologize for the inconvenience of receiving a damaged product, and I know that this experience is not ideal.
I will provide you with a link related to your concern, and here's the link: https://www.samsung.com/us/support/search/?query=Freestanding+Gas+Ranges&page=1&sort=relevance&SiteType=support&ModelCode=N0020836&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fhome-appliances%2Franges%2Fgas%2Ffreestanding%2F&tabOrder=index.html%2Canswers%2Ctroubleshooting_guides%2Csupport_videos%2Cfaqs%2Cresources%2Clinks&facetFilters=%7B%7D&filters=%7B%7D&verticalUrl=TroubleshootingGuides2.html.
Also, you can check the warranty information on this link: https://www.samsung.com/us/support/service/warranty/NX60A6511SG/AA.
For further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1800-7267-864
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144201906
^Rainly
