Customer Ratings & Reviews
- Model:
- NX60A6511SS
- SKU:
- 6447919
Rating by feature
- Performance
Rating 4.7 out of 5 stars
- Ease of Cleaning
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers are pleased with the overall performance, ease of use, and design of the 6.0 cu. ft. Freestanding Gas Range. Many customers find the air fryer and burners perform well, and appreciate the various features and connectivity options. However, some customers have reported issues with the control panel and knob quality, while others have noted a loud buzzing sound.
This summary was generated by AI based on customer reviews.
Samsung and Best Buy Are The Worst For Service
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased Samsung Freestanding Gas Stove with air fryer for home on 9/24/2024. Thanksgiving we were going to cook a turkey and the oven would not come on. I tried tirelessly to contact Best Buy whom i purchased a 5 year warranty with, they sent me to the manufacturer. Samsung wont pick up the phone for service horrible experience!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AndreaD,
We can feel your disappointment with this range. We are here to help you. Please click on the embedded words for more details.
We recommend checking the resources below for steps to take when the oven is not turning on.
Samsung range, oven, or cooktop will not turn or stay on:
https://www.samsung.com/us/support/troubleshooting/TSG01001952/
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1147812746), and it will help our team pull up your information.
^Rodel
Por performance
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The flame is not good compared to other brand we open the gas valve all the way and it was a very small flame it took a long time to cook the food
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Samsung,
Thank you for your review. We realize that this situation is difficult since the range is used daily to prepare meals for the household.
I have shared a Samsung link below that can help address your concerns with the flame of the cooktop.
Flame issues on Samsung gas cooktop or range:
https://www.samsung.com/us/support/troubleshooting/TSG01001946/#flame-is-an-unusual-size-or-shape
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number 1144825531 and it will help our team pull up your information.
Leo
The Oven
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like it, but it has a gas smell too it. Air fry works great
I would recommend this to a friendGreat Product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Oven, works perfect, delivery was perfect, Thank You
I would recommend this to a friendLove My Samsung Stove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this stove, easy to use and so many great features.
I would recommend this to a friend- Pros mentioned:Air fryer performance
Gas Range
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Big upgrade from our last unit, love everything about it
I would recommend this to a friend - Pros mentioned:Overall performance
gas range
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This stove is awsome and will do everything you need.
I would recommend this to a friend - Pros mentioned:Overall performance
I loved it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s the one that i was looking for. Loved it so much
I would recommend this to a friend - Pros mentioned:Ease of use
stove
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works great. easy to use. great price. a big oven.
I would recommend this to a friend - Pros mentioned:Overall performance
483 Voorhees
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.we are happy with this gas range and it looks good.
I would recommend this to a friend - Pros mentioned:Overall performance
Great stove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best stove ive owned i would recommend this to any
I would recommend this to a friend Save yourself the trouble
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WORST MISTAKE EVER. It has just passed a year that I've purchased this stove, and the "computer" has completely gone out, estimated $500 fix, for a $800 stove purchased one year, two days ago...I am so disappointed with Samsung and best buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DanielleJ,
We would like to assist you further with your concern. Kindly let us know more about the range.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148504088) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
Bad delivery experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product is good so far. The delivery experience from the company Best Buy subcontracted was subpar. There was a lack of communication because the two delivery guys did not speak any English. They arrived Two hours late , left garbage scattered outside. The delivery included a propane conversion , they connected the stove turned each burner on then off immediately and then left quickly.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate you letting us know about this. To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
—Vannesa
Stove
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok is a little complicated the bottoms and try connecting is difficult
I would recommend this to a friendBrand response from Samsung
Posted .Hi RaulC,
We would love to assist you with your appliance. Kindly provide us with more details about the range.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146297122) to help our team pull up your information.
Have a great day,
-Ernest-
Absolute garbage range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I installed this range on Nov. 18, 2021. On Nov. 28 it stopped working. Samsung has no repairmen in my area, so I have been waiting 3 weeks so far for a refund check. And I still have no idea if it is being picked up or if it's my problem to dispose of it. I was told to await further instructions and if samsung wanted it returned, they would arrange it. It is now Dec. 21, and the samsung refrigerator that i purchased on Sept 30 2021 stopped working sometime last night and everything inside the refrigerator and freezer is trash. I will never buy anything samsung again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Jane! Thank you for taking the time to share your review. We are sorry to hear that you have not received your accommodation. At this time we would like to communicate further to see what assistance can be provided. We can be reached via any of the following using ticket number: 1144006730
Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Thank you for choosing Samsung. ^Nic
Burned main board twice in two years
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never bother to buy this oven. Bought it in May 2022 and the main board was toasted (Error C-F2) in Feb 2024. We had extended warranty and didn't pay $600 for repair. Now, in Sep 2024, the mainboard got toasted again (C-F2). Even though I have a Total Tech membership from Best Buy, I am not covered. I am supposed to pay $99 for diagnostics and pay another $500 if repaired. Stay away. Also, Total Tech is a complete joke.
No, I would not recommend this to a friendbuy from home depot this review is for best buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.do not buy from Best Buy it is a horrible experience and they don't make things right. I have a stove that i had to wait 3 weeks to get then they didn't bring what they needed and would not use mine. They took the stove with them and rescheduled it for 2 weeks later to have everything they needed and when they got here, they had the one piece and set it up but i needed the propane conversion done. They did not know what to do. after more phone calls I had to wait a week to get the installation finished and no stove to use. So three days of missed work and promises it will be fixed but they can't do anything till the install is finished. so more phone calls.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
This isn't the experience we want you to have. To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service Department at 1(888) 237-8289. Available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day!
Chrystel
Oven not working
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used it for more than a month, and the oven is no longer working. Called the customer service, and they sent a technician. The technician said the motherboard is damaged and we need to pay/buy it out of our pocket.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Rogelioa,
We understand how frustrating it can be to not have a working oven. Let us help.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149834591) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Cooking with GAS!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this gas range, it does it all!! Beautiful and efficient—LOVE IT!!!! I did not have gas hook up in my kitchen so my propane company came out and ran the gas line SO just letting everyone know that you too can cook with gas even if you are on a propane tank—living in the boonies!!
I would recommend this to a friendStove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You cant really use the low setting on the burners and the gas connection is low so we had to adjust the gas bub in the wall.
I would recommend this to a friendBrand response from Samsung
Posted .Hello Marie, we understand your concerns and we value your feedback. We are here to assist you with any questions or concerns so that you can get the best performance out of your appliance. For more assistance, please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143811345) and it will help our team pull up your information. We thank you for being a Samsung customer. ^Lena
