Customer Ratings & Reviews
- Model:
- NE63A6511SG
- SKU:
- 6447921
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers love the 6.3 cu. ft. Freestanding Electric Range with WiFi, No-Preheat Air Fry & Convection, especially its air frying capabilities and overall performance. Many find it easy to use, and appreciate the convection feature and quick heating speed. Some customers have noted that the glass top can get dirty easily, and a few have mentioned difficulties with the timer.
This summary was generated by AI based on customer reviews.
Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality, I recommend it..so far everything is very good
I would recommend this to a friendStove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great appliance but you have to clean the stovetop glass after EVERY time cooking. Stains glass from frying pans.
I would recommend this to a friendLearning curve
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish it was easier to connect to the Samsung app…also switch the clock on it isn’t as easy as the simple ones
I would recommend this to a friendFire Hazard - Stay Away!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This oven almost burnt my house down. It overheated to the point that it burned my surrounding cabinets and the fan inside. Samsung came out to look at and it electrocuted the technician… and even after that Samsung refused to fix the issue, they rejected my claim… so now i have to get an attorney. The Samsung dishwasher is also a piece of crap and the Samsung microwave has already needed to be replaced because it was turning itself on. Samsung sells dangerous products that they don’t stand behind, frankly i don’t want to stand anywhere near them.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how you feel about your range and other Samsung appliances not working as expected, NicholasS. We want to discuss this experience further with you and determine the steps that can be taken to assist with your Samsung range. At the same time, we would like to know more about the issue with your dishwasher so that we can offer the assistance you need.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1149928883, to help our team locate your information when you message us.
Have a great day.
-John
- Cons mentioned:Timer
Range ok, see pros and cons. Samsung terrible serv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Range works fine. Difficult to turn on/off the timer, top is painted, is easily scratched, and hard to keep clean, bottom drawer doesn't fit most pans, its very small. Pro: brings water to boil very quickly on rapid bowl. Samung customer service is absolutely terrible- don't expect to get any support from them! Received three damaged ranges (from shipping), finally accepted the third one because I needed a range!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jjvn,
Thank you for your honest feedback and we hope you are in good health. We are glad to know that water gets to a boil quickly with your range. We see your point with regard to the top that gets easily scratched and difficulties in keeping it clean as well as issues with the timer. Feedback like yours will certainly help us to continue improving our products and customer experiences.
Please click on the link below to make cleaning easier for your range.
https://www.samsung.com/us/support/answer/ANS00060833/
Please click on the link below to help resolve your issue with the timer.
https://www.samsung.com/us/support/answer/ANS00088062/
Please feel free to get in touch with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community
https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144157475
Leo
Surface defect?
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this less than two years ago; all of a sudden, while the stoves in use, a crack appears on the surface? I don’t understand how this could’ve happened, not to mention how extremely unsafe I feel to use the stovetop near it in case there’s a spill. I have been a fan of Samsung for years, with their phones, kitchen appliances and media, but I’m very disappointed in this design. I do not believe it’s worth the price, I’ve never had a stove wear down this quickly.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We would like to assist you further with your concern, AbebeT. Kindly let us know more about the range.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147487937) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
Works great!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new range works nice with enough space to cook everything !!!
I would recommend this to a friend- Pros mentioned:Air fry
What can I say?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! This range is awesome. The air fry and convection bake all the difference. Crispy air fried wings to perfectly cooked prime rib with a crunchy herbed crust. Recommended to all.
I would recommend this to a friend New Range
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality and paired perfectly with my new whirpool microwave.
I would recommend this to a friendBrand response from Samsung
Posted .Hello! We're excited to hear that you're enjoying this Samsung range! ^Ty
No support from Best Buy after just 5 months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this Oven in May 2025 from Best Buy. It was delivered on time however by November 2025 less than 6 months from purchase date the oven light stopped working. Best Buy refused to help. I don’t recommend purchasing from Best Buy. Poor customer service
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We want to ensure your range functions at its best. Let us help you out.
To replace the oven light, please refer to page 50 of the range's manual for step-by-step instructions:
https://downloadcenter.samsung.com/content/UM/202502/20250219150615857/O_01._IB_FULL_NE5000A_NE63A6511_AA-05_EN.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please include reference number 1151296612 in your message so our team can locate your information.
Have a great day.
-John
Oven
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice finish easy control panel oven cook's everything fast easy to clean glass top
I would recommend this to a friendGreat features and looks beautiful
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We’ve only had it a couple days but the oven is great. Between the features of the app and general stuff for the oven - it’s great. It also looks wonderful!
I would recommend this to a friendGreat Range
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a great range! Lots of options and the bluetooth is awesome!!!
I would recommend this to a friendAbsolutely Unacceptable
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am an EXTREMELY loyal samsung customer. Ive either had a note or a galaxy phone for the past 7 or 8yrs. I have the smart hub fridge, a samsung tv in every room of my house and a samsung washer dryer set. I was so excited to purchase this oven only to be let down like never before. How samsung could produce this absolutely defective monstrosity is neglect/laziness on another level. The stovetop gets damaged like it cant take its own heat and gets worse after every use. I hope i maybe received a defective unit. I dont know how else to explain this much damage to a stovetop after only 3 months of use.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello. Thank you for taking the time to share your concerns with us. This information will help us improve the Samsung experience for everyone moving forward. We recognize that you are a loyal Samsung family member, and we want to make sure that we do everything that we can to maintain that relationship! Please reach out to us with more details regarding issues with your range on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143624514) and it will help our team pull up your information. Thank you for choosing Samsung! ^Ty
Stove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stove is nice but was delivered with a pretty big dent in the back. My husband didn't want to mess with returning it because we had been without a stove for over a week already.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate you informing us of your experience receiving your Samsung range.
To better assist you, please get in touch with our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
-Angelica
Finish comes off after a few weeks!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have had this range four weeks and the finish has already come off the surface of the burners, I was super careful and used only the approved cleaners after reading the other reviews that mentioned this problem, but the stovetop still looks terrible. I with I had listened to the others and bought a different range. Don’t make the same mistake I did.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Terry,
We understand the dismay about the finish that came off the surface of the burners. Let us help.
We recommend checking the resource below for details about cleaning and caring for the electric cooktop. This guide includes a video link you may watch from start to finish and another link for the recommended cookware.
Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
You may also refer to the user manual for more information about maintaining the glass cooktop. Turn to pages 46-48.
https://downloadcenter.samsung.com/content/UM/202502/20250219150615857/O_01._IB_FULL_NE5000A_NE63A6511_AA-05_EN.pdf
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149438887) to help our team pull up your information when you message us.
Thank you.
-Angelica
Do not buy Samsung Brand
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I used the Self Clean for the first time and the oven completely shut down. It won’t power on and the door is stuck shut. I looked it up and found out the fuse probably blew. I can’t believe this happened the first time I tried the feature. Sadly, it’s past the one-year warranty. Really disappointed in Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings!
It's completely understandable to feel let down when something designed to simplify your experience ends up causing unexpected frustration—especially on the very first use. We're here to help.
Below is a Samsung support link that may assist with your experience. It includes the option to schedule an appointment with an authorized service technician if needed:
Samsung range, oven, or cooktop will not turn or stay on:
https://www.samsung.com/us/support/troubleshooting/TSG01001952/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1149709370 to help our team pull up your information.
Leo
Samsung stove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would have like a ceramic cleaning product to come with the stove
I would recommend this to a friendNew stove happy birthday to me
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love each day learning his yo use my new purchase
I would recommend this to a friendCracked Stove Top
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this stove in the fall of 2021. In the past couple of months, the glass stove top randomly cracked by itself while I was cooking without anything hitting it or falling on it. I had purchased the 3-year Geek Squad protection plan, but they said they do not cover this type of repair. I do not see the point of the plan if they do not cover something like this that is a problem with the appliance.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Gwen, we understand how you feel. Let's go ahead and help you with your cooktop.
Please check this link to your user manual for tips and tricks on protecting your cooktop from cracking or shattering. Turn to page 27, "Protecting the cooktop."
Manual:
https://downloadcenter.samsung.com/content/UM/202212/20221230142421957/NE63A6511_AA_01_EN_MES_CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146088293) to help our team pull up your information.
Have a great day.
^Camille
